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PC-CIC-Core - PureConnect: CIC Core Certification

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PC-CIC-Core Questions and Answers

Question # 1

There are no other schedules in place. A call comes in to the system at 5:45 PM on Thursday, June 30.

What schedule will be selected to process this call?


Default Schedule


After Hours schedule


Work Week schedule


Month End schedule


New Year's Day schedule

Question # 2

Match the Interaction Attendant element with the best description.

Question # 3

What security property page would you choose to configure custom Client Button display, permit specific phone number Classifications, and select Queue Views accessible through Interaction Supervisor?


Administrator Access


Access Control


Security Rights


Master Administrator

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