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GCP-GCX - Genesys Cloud CX Certified Professional-Consolidated Exam

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GCP-GCX Questions and Answers

Question # 1

What is the correct statement about Divisions?


A user can belong to more man one Division


Users can only access the Division they belong to.


Transactional objects (Interactions) are not division-aware.


A User can belong to only one Division, but can access as many division as needed.

Question # 2

Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.





Question # 3

The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.





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