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GCP-GC-REP - Genesys Cloud Certified Professional - Reporting and Analytics

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GCP-GC-REP Questions and Answers

Question # 1

Which report calculates a Monthly Service Level?


Queue Metrics Report


Queue Wrap-up Summary Report


Queue Metrics Summary Report


Queue Metrics Interval Report

Question # 2

What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?









Question # 3

Your customizations in the interaction view remain in effect even if you leave and return to the view.





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