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GCP-GC-ADM - Genesys Cloud Certified Professional - Contact Center Administration

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GCP-GC-ADM Questions and Answers

Question # 1

The deviation from the forecast versus the real time can be monitored in the best way through



Real time adherence


Historical adherence


Intraday monitoring


View Agent schedule

Question # 2

Select the applicable options for Genesys Cloud Architect. (Choose three.)


Play pre-recorded messages


Convert text to speech


Configure queues


Configure skills


Receive and route calls

Question # 3

Which of the following options are used when scheduling a report? (Choose three.)


Time period


Custom Date Range




Time zone


Start Time

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