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ITIL-4-Foundation - ITIL 4 Foundation Exam

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ITIL-4-Foundation Questions and Answers

Question # 1

Which is intended to help an organization adopt and adapt ITIL guidance?

A.

The four dimensions of service

B.

Practices

C.

The service value chain

D.

The guiding principles

Question # 2

Which practice has a purpose that includes restoring normal service operation as quickly as possible?

A.

Problem management

B.

Incident management

C.

Deployment management

D.

Supplier management

Question # 3

What is the purpose of service level management?

A.

To obtain/build activity that ensures the service components are available when and where they are needed and meet agreed specifications.

B.

To ensure that all current and planned IT services are delivered to agreed achievable targets.

C.

To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.

D.

To track and manage improvement ideas from identification to final action, organizations use a database or structured document called a continual improvement register (CIR).

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