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ITIL-4-Foundation - ITIL 4 Foundation Exam

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ITIL ITIL-4-Foundation Questions Answers

ITIL-4-Foundation Testimonials

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ITIL-4-Foundation Questions and Answers

Question # 1

How does information about problems and known errors contribute to 'incident management'?

A.

It enables the reassessment of known erros

B.

It enables quick and efficient diagnosis of incidents

C.

It removes the need for collaboration during incident resolution

D.

It removes the need for regular customer updates

Question # 2

How does a service consumer contribute to the reduction of disk?

A.

By paying for the service

B.

By managing server hardware

C.

By communicating constraints

D.

By managing staff availability

Question # 3

Which ITIL practice has a purpose that includes reducing the likelihood of incidents?

A.

Change control

B.

Continual improvement

C.

Problem management

D.

Service desk

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