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ITIL-4-Transition - ITIL 4 Managing Professional Transition Exam

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ITIL-4-Transition Questions and Answers

Question # 1

Which is included in onboarding?

1. Negotiating service targets with customers

2. Building awareness of the new consumer

3. Ensuring resources are prepared for service provision

4. Designing the service components and infrastructure


1 and 2


2 and 3


3 and 4


1 and 4

Question # 2

Which statement about user communities is CORRECT?


User communities are created by service providers to investigate the cause of problems


Communities set up by users may be recognized and supported by service providers


Informal user communities should be disbanded and merged into official groups


Every user community should have at least one super-user

Question # 3

An organization's lead times and the flow of tasks across value streams are being impacted because tasks often sit waiting in queues.

Which technique can be used to overcome this challenge?


Clarifying definition of done'


Introducing a push system


Increasing batch sizes


Limiting work-in-progress

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