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ITIL ITIL-4-BRM Exam Dumps - Actual Questions Answers

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ITIL ITIL-4-BRM Questions Answers

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ITIL-4-BRM Questions and Answers

Question # 1

Which question should be considered during the ‘Identify stakeholders and relationship model’ activity of the ‘Managing business relationship journeys’ process?

A.

Is escalation required?

B.

Who is responsible for managing the relationship?

C.

What is the role of BRM in each value stream?

D.

What are the events to monitor and process?

Question # 2

A small organization’s problem management practice has been assessed at capability level 2, with only one criterion met at level 3.

Which TWO factors should this organization consider MOST in the context of the

“Where do we want to be?” step in the continual improvement model?

1. The costs and time required to achieve level 3

2. How to achieve level 5 for the practice

3. The impact of missing capabilities on the business

4. How to improve all four dimensions of service management at once

A.

1 and 2

B.

2 and 4

C.

1 and 3

D.

3 and 4

Question # 3

WhichBESTdescribes the service relationship journey?

A.

The actions that a service provider undertakes to build a relationship with service consumers

B.

The experience consumers have as a result of service interactions with a service provider

C.

The steps a service consumer and a service provider undertake together to co-create value

D.

The actions that service consumers undertake to be able to use a provider’s services

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