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ITIL-4-Specialist-Monitor-Support-Fulfil - ITIL 4 Specialist: Monitor, Support, FulfilExam

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ITIL-4-Specialist-Monitor-Support-Fulfil Questions and Answers

Question # 1

Which of the following is a CORRECT statement about partners and suppliers in the incident management practice?

A.

It is not important to ensure third parties' adherence to organization's policies.

B.

It is not important to integrate third parties into incident Information exchange workflows.

C.

It is important to ensure that third parties adhere to the Incident management policies established by their customers.

D.

It is Important to unsure that third parties design their incident management processes as a copy Of their customers' processes.

Question # 2

A service provider is implementing a new analysis and reporting system. How will service request management benefit from it?

A.

The system will support practice measurement and reporting

B.

The system will support handling of service requests from initiation to fulfilment

C.

The system will be used for ad hoc request fulfilment

D.

The system will be used to communicate new request models to users

Question # 3

What is the FIRST step in the incident handling and resolution process that helps identify the team responsible for the failed Cis and/or services?

A.

Incident diagnosis

B.

Incident classification

C.

Incident resolution

D.

Incident detection

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