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ITIL-4-Specialist-High-velocity-IT - ITIL 4 Specialist: High-velocity IT Exam

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ITIL-4-Specialist-High-velocity-IT Questions and Answers

Question # 1

A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?

A.

k

B.

;">Using a push method to check the user's device each time it is connected

Question # 2

An organization is undergoing a digital transformation. New behaviour patterns are encouraged among the teams. Many employees have adopted these patterns, but others are reluctant and unsure. An anonymous survey conducted by the leadership team highlighted that some team members avoid experimentation and prefer to search or wait for a single correct solution.

Which TWO key behaviour patternsare MOST LIKELY to be affected by this attitude?

1. Accept ambiguity and uncertainty

2. Commit to continual learning

3. Help get customers'jobs done

4. Trust and be trusted

A.

3 and 4

B.

1 and 4

C.

1 and 2

D.

2 and 3

Question # 3

A service provider is planning to onboard a new desktop service for a new customer. Which activity will be carried out by the customer?

A.

I

B.

35px;">Training users in the correct procedures for accessing support for the desktop service

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