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500-442 - Administering Cisco Contact Center Enterprise (CCEA)

Cisco 500-442 Last Week Results!

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500-442 Questions and Answers

Question # 1

How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

A.

the number of calls the agent has taken

B.

the Weight of the attribute

C.

the agent with the Most Attributes

D.

Longest Available

Question # 2

Which two components are needed to setup RONA? (Choose two.)

A.

Agent Permission levels

B.

Call Routing Logic

C.

System timers

D.

Skill Target Configuration

E.

Attribute settings

Question # 3

What are two descriptions for the Agent Targeting Rule? (Choose two.)

A.

Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).

B.

Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).

C.

The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.

D.

Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).

E.

The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.

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