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500-442 - Administering Cisco Contact Center Enterprise (CCEA)

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500-442 Questions and Answers

Question # 1

How does Precision Queue allow callers to reach an Agent that is different from Skill groups?


the number of calls the agent has taken


the Weight of the attribute


the agent with the Most Attributes


Longest Available

Question # 2

Which two components are needed to setup RONA? (Choose two.)


Agent Permission levels


Call Routing Logic


System timers


Skill Target Configuration


Attribute settings

Question # 3

What are two descriptions for the Agent Targeting Rule? (Choose two.)


Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).


Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).


The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.


Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).


The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.

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