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Public-Sector-Solutions SalesforcePublic Sector Solutions Accredited Professional Question and Answers

Question # 4

A government agency wants to automate the validation of an applicant's date of birth from a driver's license or passport.

Which features are required to automate the validation of the date of birth?

A.

Files

B.

Attachments

C.

Intelligent Form Reader

D.

Content

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Question # 5

A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income

(AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool.

To accomplish this, the BRE designer should include how many decision matrices?

A.

1; Only to contain the prioritization pools.

B.

3; One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.

C.

2; One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.

D.

1; Only one to contain the prioritization pools with the Federal Income Limits.

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Question # 6

A customer warns to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily.

What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?

A.

OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type

B.

OmniStudio for capturing answers, along with Einstein Al to evaluate & recommend a license type

C.

Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type

D.

OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type

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Question # 7

The Department of Disaster Assistance is implementing Grams Management using Public Sector Solutions. One of the pain points in the current process is that every grantapplication reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve thistask?

A.

Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect.

B.

Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.

C.

Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.

D.

Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.

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Question # 8

A Public Sector Organization (PSO) is currently managing an ongoing emergency by utilizing Emergency Response Management. The PSO would like to .. further insights and use their data in Salesforce to help them analyze their data and understand where they need to increase their focus.

What are two preconfigured Dashboards available in the Emergency Response Management package that the Technical Consultant can recommend to the PSO for rapid rollout?

A.

Global Emergency View

B.

Visits

C.

Emergency Hotspots

D.

Emergency Requests Overview

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Question # 9

A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits.

What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

A.

Link Inspections and Visits to Permit Applications

B.

Configure Inspections and Visits

C.

Link Cases to Permits

D.

Configure Action Plans on Cases and Permits

E.

Set up Business Rules Engine (BRE) to determine Complaint validity.

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Question # 10

What are the three different key modules of Public Sector Solutions: Business Rules Engine?

A.

Expression Maps

B.

Expression Sets

C.

Decision Table

D.

Decision Matrix

E.

Decision Tree

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Question # 11

A Technical Consultant is implementing an experience site for a government agency where they will be accepting grant applications during a specific window of time. The Technical Consultant expects a high volume of interest in this grant offering.

What three steps or tools should be leveraged to ensure the solution can support this surge?

A.

Perform UAT testing to find defects in the code

B.

Set up IP restrictions to control who can access the website and when

C.

Identify expensive processes to offload to asynchronous processes.

D.

Implement CDN and waiting rooms

E.

Analyze and test the application for the expected load with a load testing tool

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Question # 12

A government-supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs.

Which component can be added to see the history of Decision Explanations for a claim?

A.

Decision Explainer Log History

B.

Log History

C.

Audit Log

D.

Record History

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Question # 13

An agency plans to roll out Public Sector Solutions for implementing Licensing and Inspections. As part of the rollout strategy, one of the features they need to enable is Person Accounts.

Which statement is true regarding Person Accounts?

A.

After Person Accounts is enabled in an org, it can be disabled again.

B.

Person Accounts bring together fields from Opportunity and Contact.

C.

Record Types are not supported for Person Accounts.

D.

The Person Account model uses the standard Account object to hold the details about a person.

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Question # 14

A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for servicesand programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users.

What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?

A.

Install the ERM for PSS Managed Package

B.

Enable Person Account

C.

Enable Email-to-Case

D.

Enable Web-to-Case

E.

Install the ERM for PSS Unmanaged Package

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Question # 15

A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?

A.

Workshops, Schedule and Cost

B.

Scope, Tools and Cost

C.

Scope, Resources and Cost

D.

Scope, Schedule and Cost

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Question # 16

A public sector agency is leveraging the Business Rules Engine for its Licensing & Permitting implementation. The agency needs to allow multiple permits for a single application, and the permit fee is calculated based on the type of permits selected.

Which two steps would a technical consultant use to address this use case?

A.

Add a Lightning Component to query and Aggregate the total value of all permits

B.

Add an Aggregate step to the group and add the SUM function

C.

Provide Permission Sets to users for the Expression Set and Lightning Component

D.

Add an Aggregate Group to the end of the Expression Set

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Question # 17

Foodvania has adopted Salesforce Public Sector Solutions to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. What should the consultant recommend using?

A.

The consultant should recommend the Outbound Funds Module Which Includes the Grants Portal feature and the procurement for an allotment to Experience Cloud licenses so as the recipients may review their applications status

B.

The consultant should recommend the Grants Management product which Includes the Grants Portal feature

C.

The consultant should recommend the Outbound Funds Module Which Includes the Grants Portal feature

D.

The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status.

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Question # 18

A customer wants to define a specific set of three documents that are required for a business application. They want to provide a checklist that is easy for the applicant to know what needs to be uploaded and manage the uploads easily, but they also want to be consistent with requiring these documents for every business application.

What are the three steps required to do this?

A.

Create three Document Checklist Items specifying the required document types for the Action Plan Template & Publish it

B.

Create three Tasks specifying the required document types for the Action Plan Template & Publish It

C.

Create an Action Plan Template with Target Object as Business License Application

D.

Create three Document Checklist Items specifying the required document types tied to the Business License Application

E.

Create a flow automation to auto-associate the published action plan template to new Business License Applications as they are created

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Question # 19

A public sector agency has implemented Public Sector Solutions for Licenses & Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requireschecking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/ address (this data resides in a custom object).

What feature of Public Sector Solutions can be leveraged to meet this requirement?

A.

DataRaptor

B.

Integration Procedure

C.

FlexCard

D.

OmniScript

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Question # 20

A public sector agency plans to use Public Sector Solutions for grants management. There are no in-house developers in the agency, and they are worried that some of the installation steps may potentially require development skills and the use of developer tools such as VS Code & SalesforceDX.

Which steps for Public Sector Solutions setup and installation require the use of such developer tools?

A.

Activate DataPack OmniScripts and Integration Procedures

B.

Installation of OmniStudio Package in the org

C.

Deploy the DataPack Lightning Web Component Files to the Org

D.

Download Public Sector Sample DataPacks from Process Library

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Question # 21

Which three require set up to configure a License Authorization?

A.

Business Type

B.

Regulatory Authority

C.

Inspection Type

D.

Regulatory Authorization Type

E.

Business Profile

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Question # 22

ATechnical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed.

Which three tasks must the Technical Consultant do to accommodate this request?

A.

Create a Screen flow and incorporate the Decision Explainer component to display the outcome.

B.

Create an Apex Trigger to document the decision steps performed.

C.

Add the Decision Explainer Log History component to the Lightning record page(s).

D.

Integrate the BRE with Decision Explainer.

E.

Assign the Decision Explainer Permission Set License to the appropriate user(s).

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Question # 23

Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated thai while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority.

Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe?

A.

Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components.

B.

Select the Licenses and Permits Experience Site template, and customize the theme.

C.

Select the Help Center Experience Site template, and customize the theme.

D.

Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.

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Question # 24

A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing.

Which OmniStudio feature could a technical consultant recommend to identify potential areas for further Improvement?

A.

OmniStudio Tracking Service

B.

Field tracking services

C.

Event Monitoring

D.

Roll Up libraries

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