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Public-Sector-Solutions Questions and Answers

Question # 1

A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for servicesand programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users.

What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?


Install the ERM for PSS Managed Package


Enable Person Account


Enable Email-to-Case


Enable Web-to-Case


Install the ERM for PSS Unmanaged Package

Question # 2

An agency plans to roll out Public Sector Solutions for implementing Licensing and Inspections. As part of the rollout strategy, one of the features they need to enable is Person Accounts.

Which statement is true regarding Person Accounts?


After Person Accounts is enabled in an org, it can be disabled again.


Person Accounts bring together fields from Opportunity and Contact.


Record Types are not supported for Person Accounts.


The Person Account model uses the standard Account object to hold the details about a person.

Question # 3

A government-supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs.

Which component can be added to see the history of Decision Explanations for a claim?


Decision Explainer Log History


Log History


Audit Log


Record History

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