PEGACPBA24V1 Certified Pega Business Architect 24 Question and Answers

The Insert Property feature in the Send email step allows you to include dynamic data, such as the case ID, directly into the email body. This ensures that the case ID is automatically included in the email without requiring manual entry or additional processes. By configuring the Send email step to use the Insert Property feature, you can ensure that the case ID is included in the survey email sent to the customer.

User interfaces are also known as channel interfaces: In Pega, user interfaces are referred to as channel interfaces because they represent the different ways users interact with the application, such as through web, mobile, or other channels.

Comprehensive and Detailed Explanation From Exact Extract:

This question evaluates Pega Insights for data analysis.

A: Incorrect. Insights visualize data, not modify it. Extract: Pega Academy, Data Analysis – Insights: “Insights provide visualizations of existing data, not data modification.”

B: Correct. Insights can be shared among users for collaboration. Extract: Pega Academy, Data Analysis – Insights: “Insights allow sharing of data queries to support collaborative analysis.”

C: Correct. Insights transform queries into tables or charts. Extract: Pega Academy, Data Analysis – Insights: “Insights convert data queries into tables or visualizations for easier analysis.”

When planning the next Minimum Lovable Product (MLP) release, a Pega Business Architect should focus on the three pillars of case design: Personas and Channels, Case Types, and Data and Interfaces.

Personas and Channels:

Personas: Identify the different user roles (personas) that will interact with the application. Understanding personas helps in designing user experiences that meet their needs.

Channels: Determine the channels (e.g., web, mobile) through which users will interact with the system. This ensures that the application is accessible and user-friendly across different platforms.

Case Types:

Case Types: Define the different types of cases that the application will manage. Case types are fundamental to structuring the application and ensuring that it can handle various processes and workflows efficiently.

Data and Interfaces:

Data: Identify the data required to support the case types and processes. This includes understanding data sources, data structures, and how data will be captured and used.

Interfaces: Determine the interfaces needed to integrate with external systems. Interfaces are crucial for ensuring that the application can interact with other systems and exchange information seamlessly.

To create a visualization that allows managers to track the number and status of Customer Support Request cases submitted over the last 30 days, follow these steps:

Open the Explore data landing page: This page allows you to create and explore data visualizations.

Create a new insight: Insights help you visualize and analyze data trends and metrics.

Comprehensive and Detailed Explanation From Exact Extract:

This question tests the core security principles of Pega Platform applications, as outlined in the Certified Pega Business Architect (CPBA) curriculum, specifically focusing on the security triad (CIA: Confidentiality, Integrity, Availability).

A. Availability: Correct. Availability ensures that the Pega application remains accessible to authorized users, a key security goal. Pega’s security features, such as load balancing and failover mechanisms, support this. Extract: Pega Academy, Security Overview: “Availability ensures applications are accessible to authorized users, supported by robust system design.”

B. Integrity: Correct. Integrity protects data from unauthorized modification, ensuring accuracy and reliability. Pega uses access controls and audit logging to maintain integrity. Extract: Pega Academy, Security Overview: “Integrity prevents unauthorized changes to data, using access roles and logging.”

C. Extensibility: Incorrect. Extensibility relates to application customization, not a primary security goal. Extract: Pega Academy, Application Design: “Extensibility enables customization but is not a security principle.”

D. Maintainability: Incorrect. Maintainability relates to system upkeep, not security. Extract: Pega Academy, System Administration: “Maintainability ensures ease of system updates, not security.”

E. Confidentiality: Correct. Confidentiality protects sensitive data from unauthorized access, using encryption and access controls in Pega. Extract: Pega Academy, Security Overview: “Confidentiality safeguards data through encryption and role-based access.”

Comprehensive and Detailed Explanation From Exact Extract:

This question tests work management concepts.

1: Work Group: A team sharing work. Extract: Pega Academy, Work Management: “A Work Group is a team sharing resources across units.”

2: Workbasket: Assignments are pulled from workbaskets. Extract: Pega Academy, Work Management: “Workbaskets hold assignments for Work Groups.”

3: Worklist: Individual assignments go to operators’ worklists. Extract: Pega Academy, Work Management: “Assignments are routed to an operator’s Worklist.”

ï‚· Data records are displayed in a drop-down list by default: This is true because Pega displays data records in drop-down lists to facilitate user selection.

Comprehensive and Detailed Explanation From Exact Extract:

This question evaluates the benefits of Pega’s low-code development, a cornerstone of the CPBA curriculum, particularly in App Studio.

A: Incorrect. Pega’s low-code supports complex applications, not just simple ones. Extract: Pega Academy, App Studio: “Pega’s low-code platform supports both simple and complex applications.”

B: Incorrect. Low-code reduces IT involvement, not increases it. Extract: Pega Academy, App Studio: “Low-code empowers business users, reducing IT dependency.”

C: Correct. Low-code tools generate code automatically, simplifying development. Extract: Pega Academy, App Studio: “Pega’s low-code tools automatically generate underlying code for configurations.”

D: Incorrect. The UI supports both low-code and advanced users (via Dev Studio). Extract: Pega Academy, App Studio: “App Studio supports low-code users, while Dev Studio supports advanced configurations.”

Project delivery leader: The Project Delivery Leader is responsible for overseeing the project plan, managing resources, and ensuring that project milestones are met. They play a key role in verifying the project plan and adjusting schedules to manage expectations and ensure timely delivery.

Comprehensive and Detailed Explanation From Exact Extract:

This question tests GenAI integration.

A: Incorrect. Data Transforms map manually. Extract: Pega Academy, Data Management: “Data Transforms map data explicitly.”

B: Incorrect. Data Pages fetch data. Extract: Pega Academy, Data Management: “Data Pages source data.”

C: Incorrect. Autopilot automates configurations. Extract: Pega Academy, Pega GenAI: “Autopilot automates app setup.”

Comprehensive and Detailed Explanation From Exact Extract:

This question tests Agile roles.

A: Incorrect. SAs fix bugs, not manage scope. Extract: Pega Academy, Agile Delivery: “System Architects implement fixes.”

B: Incorrect. BAs define requirements, not scope. Extract: Pega Academy, Agile Delivery: “Business Analysts clarify requirements.”

C: Incorrect. SMEs provide domain knowledge. Extract: Pega Academy, Agile Delivery: “SMEs advise on business rules.”

Mobile app color palettes are different for users and CSRs: Configuring distinct mobile app channels is required when you need different UI elements, such as color palettes, for different user groups (e.g., users and CSRs).

Comprehensive and Detailed Explanation From Exact Extract:

This question tests case relationships.

A: Incorrect. Referencing is manual; propagation is automatic. Extract: Pega Academy, Case Management: “Propagation copies data automatically.”

B: Correct. Propagation copies data to the child. Extract: Pega Academy, Case Management: “Propagate data from parent to child cases.”

C: Correct. Transaction Inquiry is the parent. Extract: Pega Academy, Case Management: “Parent-child relationships define case hierarchy.”

Comprehensive and Detailed Explanation From Exact Extract:

This question tests automation steps.

A: Incorrect. Notifications are internal. Extract: Pega Academy, Process Design: “Send Notification is for internal users.”

B: Incorrect. Update Case changes data. Extract: Pega Academy, Process Design: “Update Case modifies case data.”

C: Correct. Push Notifications inform customers. Extract: Pega Academy, Process Design: “Push Notifications deliver updates to external users.”

In Pega, conditional processes can be added to a case life cycle to handle specific scenarios, such as when a passenger is traveling with a service animal. By adding an Identify service animal process and applying a condition to determine when this process should run, you can ensure that the required information about the service animal is collected only when needed. This approach keeps the main case flow streamlined while handling special requirements as necessary.

To route life insurance underwriting assignments to the correct satellite office based on the policy owner's residential address, using business logic is the most appropriate approach. This approach involves:

Define Routing Rules: Create decision rules or decision tables that map the policy owner's residential address to the corresponding satellite office's work queue.

Implement Business Logic: Configure the routing step in the case type to use these decision rules. The business logic will determine the correct work queue based on the address.

Route to Work Queue: The assignment is routed to the work queue of the satellite office that corresponds to the policy owner's residential address.

This method ensures that each assignment is accurately directed to the appropriate office based on predefined business logic.

Comprehensive and Detailed Explanation From Exact Extract:

This question tests BA responsibilities.

A: Incorrect. Product Owners manage backlogs. Extract: Pega Academy, Agile Delivery: “Product Owners prioritize backlogs.”

B: Correct. BAs develop test scenarios. Extract: Pega Academy, Business Architect Role: “BAs create scenarios for testing.”

C: Correct. BAs plan application needs. Extract: Pega Academy, Business Architect Role: “BAs plan current and future requirements.”

D: Incorrect. Scrum Masters assign stories. Extract: Pega Academy, Agile Delivery: “Scrum Masters facilitate story assignment.”

Comprehensive and Detailed Explanation From Exact Extract:

This question tests SLA intervals.

A: Incorrect. Passed Deadline has escalations. Extract: Pega Academy, SLAs: “Passed Deadline triggers escalations.”

B: Incorrect. Urgency applies. Extract: Pega Academy, SLAs: “Passed Deadline increases urgency.”

C: Incorrect. SLAs are configured in App Studio. Extract: Pega Academy, SLAs: “SLAs are set in App Studio.”

The statement that is true about responsive breakpoints is:

C. Custom responsive breakpoints are configured in App Studio. This allows you to define how the UI behaves at different screen sizes.

Responsive Breakpoints: These are used to adapt the UI layout for different screen sizes, ensuring a good user experience on all devices.

Comprehensive and Detailed Explanation From Exact Extract:

This question tests case lifecycle design.

A: Incorrect. Listing suppliers is a data task. Extract: Pega Academy, Case Management: “Case lifecycles manage workflows.”

B: Incorrect. Multiple apps are not a lifecycle. Extract: Pega Academy, Case Management: “Lifecycles are within one app.”

C: Incorrect. This is a process, not a lifecycle. Extract: Pega Academy, Case Management: “Lifecycles define full case flows.”

Comprehensive and Detailed Explanation From Exact Extract:

This question tests optional actions.

A: Incorrect. Random surveys use decision logic. Extract: Pega Academy, Decision Management: “Random actions use decision rules.”

B: Incorrect. Reassignment uses SLAs. Extract: Pega Academy, Process Design: “SLAs handle task reassignment.”

C: Correct. Transfers are optional actions. Extract: Pega Academy, Case Management: “Optional actions allow case transfers at any stage.”

To sort the cases so that the case with the most recent create date appears at the top, you need to select the Highest to Lowest sort type for the Create Date column.

Select Highest to Lowest sort type: This ensures that the most recent date is listed first and the oldest date is listed last.

Comprehensive and Detailed Explanation From Exact Extract:

This question tests Approve/Reject configuration.

A: Correct. Routing to HR, approving to schedule, rejecting to resolve aligns with the requirement. Extract: Pega Academy, Process Design – Approvals: “Approve/Reject steps route to users, with approved/rejected paths configured.”

B: Incorrect. Routing to the applicant is illogical. Extract: Pega Academy, Process Design: “Routing targets reviewers, not applicants.”

C: Incorrect. Approval shouldn’t notify; rejection shouldn’t schedule. Extract: Pega Academy, Process Design – Approvals: “Approval paths advance; rejection paths resolve or notify.”

To allow a sales manager to approve sales quote proposals by email and from mobile devices, you should add an Approve/Reject step in the case life cycle and enable the approval from email and mobile options. This configuration ensures that the manager can approve or reject the proposals conveniently through email notifications and mobile devices, without needing to access the Pega application directly.

The two field types that are specialized versions of the Query field type are:

A. Data reference:

This field type is used to reference data from an external source dynamically. It allows the application to pull in data as needed without storing it directly within the case.

D. Case reference:

This field type is used to reference another case within the Pega application. It is useful for linking related cases and managing dependencies between them.