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MS-721 - Collaboration Communications Systems Engineer

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MS-721 Questions and Answers

Question # 1

Your company uses a third-party ticketing system.

You need to send an alert to the ticketing system when an IP phone goes offline.

What should you do?


Add a webhook.


Create a live events policy.


Add a channel alert.


Add a configuration profile for the IP phones.

Question # 2

You have a Teams Phone deployment. The deployment has a single Session 3crder Controller (SBC) that uses Direct Routing.

Users report that outbound PSTN calls fail.

You need to identify the quantity of specific SBC SIP errors.

What should you review m the Microsoft Teams admin center?


Endpoint Reports in Microsoft Call Quality Dashboard


the network effectiveness ratio on the usage tab for the SBC


the Jitter tab in Network parameters


Quality of Experience Reports in Microsoft Call Quality Dashboard

Question # 3

Your company has an office in Adelaide.

The company has a Microsoft Teams Phone deployment.

You acquire a new service number that has the local Adelaide area code.

You need to update the default conferencing toll number for only the users in the Adelaide office.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.


Configure a customization policy.


Assign the policy to the Adelaide office users.


Assign the number to a resource account.


Configure an audio conferencing policy.


Modify the Assigned phone number setting for each Adelaide office user.


Modify the global (Org-wide default} audio conferencing policy.

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