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CIS-CSM - ServiceNow Certified Implementation Specialist - Customer Service Management Exam

ServiceNow CIS-CSM Last Week Results!

10

Customers Passed
ServiceNow CIS-CSM

85%

Average Score In Real
Exam At Testing Centre

86%

Questions came word by
word from this dump

229

Total Questions
ServiceNow CIS-CSM Questions Answers

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CIS-CSM Questions and Answers

Question # 1

Partner admin (sn_customerservice.partner_admin) contacts have access to:

A.

Their customer account

B.

Their partner accounts

C.

Both

D.

Neither

Question # 2

On the Customer Service Portal which personas can see work orders from their company hierarchy? (Choose two.)

A.

Partner admin

B.

Partner contact

C.

Customer admin

D.

Customer contact

Question # 3

A customer service agent wants to escalate an account but is unable to use the Escalate Account related link on the Account form. What could be the reasons why the customer service agent is not able to use it? (Choose two.)

A.

No escalation approval flow is configured

B.

The parent account of the account to be escalated is not active

C.

The customer service agent is not assigned with the escalation requester role

D.

The account already has an open escalation record

ServiceNow Related Exam in MyExamCollection

The followings list ServiceNow Related in MyExamCollection, If you have other ServiceNow certifications you want added please contact us.

  • CIS-FSM Exam
    ServiceNow Certified Field Service Management (FSM) Implementation Specialist
  • CIS-SPM Exam
    Certified Implementation Specialist - Strategic Portfolio Management
  • CIS-VRM Exam
    Certified Implementation Specialist - Vendor Risk Management
  • CIS-HAM Exam
    Certified Implementation Specialist - Hardware Asset Management
  • CAS-PA Exam
    ServiceNow Certified Application Specialist - Performance Analytics Exam
  • CIS-SIR Exam
    Certified Implementation Specialist - Security Incident Response Exam
  • CIS-PPM Exam
    Certified Implementation Specialist - Project Portfolio Management (PPM)
  • CIS-APM Exam
    Certified Implementation Specialist - Application Portfolio Management (APM)
  • CIS-CPG Exam
    Certified Implementation Specialist - Cloud Provisioning and Governance exam

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