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ADM-261 - Service Cloud Administration(SP23)

Salesforce ADM-261 Last Week Results!

10

Customers Passed
Salesforce ADM-261

95%

Average Score In Real
Exam At Testing Centre

91%

Questions came word by
word from this dump

355

Total Questions
Salesforce ADM-261 Questions Answers

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ADM-261 Questions and Answers

Question # 1

Which method can be used to route social media inquiries with Salesforce using Salesforce for Twitter and Facebook?

A.

Enable social profile and add workflow rules to the contact object

B.

Use Twitter-to-Case and add workflow rules to the case object

C.

Enable social profile and add assignment rules to the case object

D.

Use the routing queues provided with Salesforce for Twitter and Facebook

Question # 2

Universal Banking has customer support operations in both Canada and the United States. Compliance regulations are listed below.

* Agent users in Canada can only view articles pertaining to Canadian products

* Agent users in the US can only view articlespertaining to US-based products.

How should article visibility be configured to enforce the compliance rules?

A.

Create geography-based roles to restrict access using data categories

B.

Create geography-based profiles to restrict access by mapping articletypes

C.

Create geography-based profiles to restrict access using data categories

D.

Create geography-based roles to restrict access by mapping article types

Question # 3

Contact Center management must be notified whenever an Open Case has not been touched for 24 hours. Which feature should a Consultant use to meet this requirement?

A.

Process Builder Scheduled Actions

B.

Time-based Workflow Rules

C.

Scheduled Reports

D.

Milestone Actions

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