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78950X - Avaya Contact Center Select Implementation and Maintenance Exam

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78950X Questions and Answers

Question # 1

Which two are requirements for the SIP Extension on the IP Office system? (Choose two.)

A.

"Call Waiting On" must be enabled to allow the system to handle more than one call at a time.

B.

The SIP extension type must be H.323.

C.

The SIP extension must be In the same number range as the agent telephone numbers.

D.

A single SIP extension is required for integration between IP Office and Avaya Contact Center Select (ACCS).

Question # 2

When creating custom announcements for application flows and scripts, in which format should they be created?

A.

VBK files

B.

WAV files

C.

MP4 files

D.

MP3 files

Question # 3

Which statement about the Orchestration Designer Treatment block is true?

A.

It is used to connect the caller to voice mail.

B.

It is used to play re-assurance messages to the caller.

C.

It is used to play music to the caller.

D.

It is used to offer the caller a selection prompt.

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