Cisco Customer Success Manager (CSM)
Last Update: 04-May-2024
Questions: 124
Buy Now
Cisco Customer Success Manager (CSM)
Last Update: 04-May-2024
Questions: 124
Buy Now
Cisco Customer Success Manager (CSM)
Last Update: 04-May-2024
Questions: 124
Buy Now
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by Parsons on 15-Jan-2023
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Which definition of customer success is true?
A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)
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