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3313 Avaya Aura Contact Center Maintenance and Troubleshooting Exam Question and Answers

Question # 4

You are in the process of troubleshooting the Contact Center License Manager.

You must confirm that the server identified in the Contact Center License Manager Registry key matches the Contact Center License Manager server configured in which utility?

A.

Access and partition Manager

B.

server configuration

C.

Contact center Management

D.

Multimedia Administration Tool

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Question # 5

Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource.

From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)

A.

Verify that the DNs configured on the telephone are configured as addresses in CCT.

B.

Verify that the domain account has at least one address assigned in CCT.

C.

Verify that the domain account AAD is running under is configured in CCT.

D.

Verify that the CDNs configured on the telephone are configured as addresses in CCT.

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Question # 6

The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)

A.

Clear call from the utility and from Real-TIME Display Report.

B.

Disconnect the call if one is present in the system.

C.

View only those calls that are waiting in queue.

D.

View all calls

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Question # 7

Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?

A.

SIP Redirect Server

B.

SIP Gateway

C.

Back-to-Back User Agent (B2BUA)

D.

SIP Gateway Manager

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Question # 8

The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer.

The Alarm Monitor automatically starts when you log into which utility?

A.

Contact Center Manager Utility

B.

Log Archiver Utility

C.

Contact Center Server Utility

D.

Process Monitor Utility

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Question # 9

In a sip-enabled Avaya Aura® Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

A.

SIP Gateway manager

B.

Contact center Media services

C.

Avaya Aura Media server

D.

Session Manager

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