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3313 - Avaya Aura Contact Center Maintenance and Troubleshooting Exam

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3313 Questions and Answers

Question # 1

The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.

Which three statements regarding the Call by-Call report are true? (Choose three.)

A.

If a call is queued and an announcement is played, the event will be included in the event column.

B.

The Call-by-Call report can include several reporting intervals.

C.

You can enable Call-by-Call statistics for reports on a per application basis.

D.

The Call ID is the identifier that ties alt information together to produce the complete record for each call.

Question # 2

Real displays are not being updated with data. You suspect that CCMA is not receiving real-time data from CCMS.

To verify that the Multicast transmission is being received from the CCMS you open a command prompt window and type which command?

A.

rtrtrace

B.

mCast.exe

C.

icertdtrace

D.

mRcv.exe

Question # 3

A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.

When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?

A.

The call is disconnected and you must refresh the Real-Time Display Report.

B.

The call is removed from the utility and from the Real Time Display Report.

C.

The call is removed from the utility but will remain on the Real-Time Display Report

D.

The call is removed from the Real-Time Display Report and the call is disconnected.

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