3312 Avaya Aura Contact Center Administration Exam Question and Answers

A customer with Avaya Aura® Contact Center (AACC) would like to use expressions in their script.

When used in a script application, which three expressions require an accompanying END expression? (Choose three.)

A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.

Given the following section of script:

IF DNIS = SOOO THEN

QUEUE TO SKILLSET customer_service

WAIT 2

ELSF

QUEUE TO SKILLSET general_lnfo

WAIT 2

END IF

QUEUE TO SKILLSET backup_sklllset WAIT 2

Which statement describes what will happen to a caller encountering this section of script?

A customer with Avaya Aura® Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the 'QUEUED COUNT’ intrinsic.

Which category of intrinsic is the 'QUEUED COUNT" intrinsic?

A customer wants to measure the system-wide Contact Center traffic, not just traffic on an individual skillset or application basis.

Which category of intrinsic would provide this information?

The manager of the Customer Service Department wants calls into the Customer Service Application to be answered in 20 seconds or less, and wants to see what percentage of calls are meeting this objective by watching real-time displays.

Where would the Contact Center Manager Administration (CCMA) establish this 20 second cutoff point?

A customer with Avaya Aura® Contact Center (AACC) Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script.

Which options are available?