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Avaya Aura Contact Center Administration Exam
Last Update: 25-Apr-2024
Questions: 66
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Avaya Aura Contact Center Administration Exam
Last Update: 25-Apr-2024
Questions: 66
Buy Now
Avaya Aura Contact Center Administration Exam
Last Update: 25-Apr-2024
Questions: 66
Buy Now
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Avaya 3312
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When more than one agent is available to receive a call, the agent with the highest priority in the skillset will receive the call. If more than one agent has the highest priority, the customer would like the call to be presented to the agent who has been idle the longest since their last Automatic Call Distribution/Control Directory Number (ACD/CDN) call.
Where is this parameter configured?
A supervisor with administrative user privileges requires access to create and delete skillsets through the configuration component.
Where are the create and delete permissions assigned?
A customer with Avaya Aura® Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views.
Which view provides a snapshot of the latest and most up-to-date data from the AACC?
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TESTED 25 Apr 2024