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VERISMF VeriSM Foundation Question and Answers

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Question # 4

Successful expectation management depends on developing a clear vision of what is expected.

How can this clarity be achieved?

A.

Ensure that detailed SLA documentation is available

B.

Report achievement against agreed targets

C.

Set boundaries and provide a structure for delivery

D.

Under-promise and over-deliver

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Question # 5

How can organizational culture best be described?

A.

It is a collection of common practices based on the backgrounds of all employees within an organization.

B.

It is a reflection of the ethnicity of management and owners within an organization.

C.

It is a culture that is exclusively defined by the leadership of an organization.

D.

It is a collection of, and interaction between, the values, systems, symbols, assumptions, beliefs and habits of an organization.

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Question # 6

Emotional intelligence defines two main competencies: personal and social.

Which two skills belong to the social competence?

A.

Joining social groups and actively communicating with them

B.

Knowing social media and what people or situations can influence us

C.

Social awareness and relationship management

D.

Social content management and using social techniques

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