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Pardot-Specialist Salesforce Certified Pardot Specialist(SP23) Question and Answers

Question # 4

What is the main difference between automation rules and segmentation rules?

A.

Segmentation rules do not run retroactively

B.

Automation rules do run retroactively

C.

Automation rules run continuously, segmentation rules run once.

D.

Neither will "unmatch" prospects

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Question # 5

What is an ideal Click-Through Rate (CTR)?

A.

1%

B.

more than 5%

C.

more than 2%

D.

less than 1%

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Question # 6

Which three activities would make a prospect active?

Choose 3 answers

A.

Sending an email to their assigned user

B.

Submitting a Pardot form

C.

Clicking on a custom redirect

D.

Opening a Pardot email

E.

visiting a Pardot-tracked page

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Question # 7

When are visitors converted to prospects?

A.

When they run through completion actions

B.

When an automation rule runs

C.

When a prospect fills out a form or form handler

D.

When the prospect visits a Pardot landing page

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Question # 8

An Administrator wants to create a list whose members are all in the prospecting stage of the opportunity. Once the opportunity moves to another stage, the prospect should no longer be a member of this list. Which automation tool should the Administrator use to create this list?

A.

Static list

B.

Dynamic list

C.

Completion Action

D.

Automation Rule

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Question # 9

Where on a prospect record should an administrator look to help determine the reason a prospect is unmailable?

A.

Lifecycle and Profile

B.

Activities and Audits

C.

Activities and Lifecycle

D.

Profile and Audits

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Question # 10

A visitor clicks on a custom redirect with an action of adding a tag. The visitor them fills out a form and becomes a prospect. The form has a completion action to add the prospect to a list.

Which three things will happen to the prospect? (Choose three answers.)

A.

The prospect activities will show that the form was successfully completed.

B.

The prospect will be added to the list.

C.

The prospect activities will show that the custom redirect was clicked.

D.

The prospect will be tagged.

E.

The newly converted prospect will NOT be affected because it was their first submission.

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Question # 11

What triggers a prospect record to sync from Pardot to the CRM? Choose 2 answers

A.

Landing page submission

B.

Mapping new custom fields

C.

Form submission

D.

Opening an email

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Question # 12

What do spam complaints refer to in an email report?

A.

The number of prospects who clicked the unsubscribe link

B.

The number of prospects who replied to the email to ask to be removed

C.

The number of prospects who opted out via the email preference center

D.

The number of prospects who marked an email as spam

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Question # 13

You want your Sales team to be able to send one-to-one emails in Pardot and no list emails. How can you do this?

A.

Set them up as a Marketing user and then control how many emails can be sent.

B.

You can't send one-to-one emails out of Pardot.

C.

Set them up as a one-to-one email user only

D.

Set them up as a Sales user in Pardot

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Question # 14

Form or Form Handler? I want to use progressive profiling to personalize my form.

A.

Form Handler

B.

Form

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Question # 15

Identify the differences between default and custom roles.

A.

Default roles are included with Pardot

B.

Custom roles can be edited

C.

Default roles can be edited

D.

Default roles can be deleted

E.

Custom Roles can be created from scratch

F.

Custom roles can be created from a default role

G.

Default roles are included with Pardot

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Question # 16

What step type would be used in engagement studio to add prospects to another engagement studio program's recipient list?

A.

Rule

B.

End

C.

Trigger

D.

Action

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Question # 17

A Pardot administrator wants to ensure that only a prospects company email address with the format of ‘’name@companyname.com" is captured on their form.

Which data format is recommended for the email field?

A.

Text

B.

Email with valid server

C.

Emails not from ISPs and free email providers

D.

Email

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Question # 18

What are the key technical items required to set up during implementation?

A.

Tracking Code

B.

Email Authentication

C.

CNAME

D.

IP Whitelisting

E.

Using Custom Fonts

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Question # 19

A user wants to send an email to a prospect when a form is submitted and a specific field value is selected on that form.

What automation tool could they use to accomplish this?

A.

A completion action on the form submission

B.

A dynamic list used to send list emails using the email template

C.

An automation rule with a Match All match type

D.

An automation rule with a Match Any match type

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Question # 20

How could a visitor convert to a prospect?

A.

Download an eBook

B.

Open a Pardot email

C.

Submit a Pardot form

D.

Watch a video hosted in Wistia

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Question # 21

Lenoxsoft is interested in folding up with IT professional that are actively engine with their marking materials.

A.

The Grade as it includes personal information about the prospect.

B.

The Profile as It reflects LenoxSoft's ideal customer.

C.

The Campaign as it references the prospect's first touch point.

D.

The Score as it shows activities taken by the prospect.

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Question # 22

If Salesforce has a custom field of the same name on Leads & Contacts where does Pardot pull the field name from?

A.

Lead field

B.

Contact field

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Question # 23

Which two events allow for a prospect’s Pardot campaign to be set? (Choose two answers.)

A.

When new prospects are imported into Pardot via a .csv file.

B.

When the Google Analytics connector is enabled within Pardot, which will associate prospects with third-party campaigns.

C.

When prospects are added to a static list.

D.

When a profile is associated with the prospects.

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Question # 24

A form is created to automatically register prospects to a webinar upon submission.

Which automation tool should be used to accomplish this?

A.

Adding a completion action to register prospects on the form.

B.

Creating a segmentation rule to register prospects based on the form submission.

C.

Creating an automation rule to register prospects based on the form submission.

D.

Adding a form completion action as criteria for a dynamic list to be used as a recipient list.

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Question # 25

LenoxSoft wants to use their product interest field on a demo request form. They would like to display the phrase "which product most interests you?

" for their product interest field.

Which field component should they modify?

A.

The prospect field

B.

The field data format

C.

The prospect field label

D.

The field type

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Question # 26

What activities are completion actions available for?

A.

Custom Redirects

B.

Emails

C.

Forms

D.

Automation rules

E.

Files

F.

Page actions

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Question # 27

What are the daily system generated emails?

A.

Daily prospect activity emails (for all prospects)

B.

Daily prospect activity emails (for my prospects)

C.

Daily visitor activity emails

D.

Prospect assignment notification

E.

Daily prospect assignment emails

F.

Weekly search marketing email (sent on Mondays)

G.

Starred prospect activity alerts

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Question # 28

In which two ways does a Pardot prospect sync with a Salesforce Lead or Contact record?

Choose 2 answers

A.

Shared CRM ID

B.

Shared Assigned User ID

C.

Shared email address

D.

Shared tracking pixel

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Question # 29

What is a good default sales ready lead score?

A.

75

B.

50

C.

200

D.

100

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Question # 30

What could cause standard sync actions from occurring?

A.

A large sync queue

B.

Connector is not verified or has become unverified

C.

Salesforce API limit has been reached

D.

All of the above

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Question # 31

A marketing user wants to send an email template to a prospect list, but the specific email template Isn't available to choose when sanding a new list email.

How should the user resolve this Issue?

A.

Edit the list to be available for "Email Sanding"

B.

Edit the email template to make it available for "List Emails"

C.

Edit the list to be available for "Email Templates"

D.

Edit the email template and choose the appropriate list

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Question # 32

Which three activities can increase or decrease a score in the baseline scoring system? (Choose three answers.)

A.

Landing page error

B.

Unsubscribed from email

C.

Assigned to a user

D.

Webinar attended

E.

Form submission

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Question # 33

Creating or marking an opportunity as lost will result in the change of a prospect's score

A.

True

B.

False

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Question # 34

How can an action be applied to a prospect who views a specific page of a website?

A.

Through completion actions

B.

Through automation rules

C.

Through scoring

D.

Through page actions

E.

None of the above

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Question # 35

The "related" tab of the prospect record displays prospects that have what in common?

Choose one answer

A.

Email Domain

B.

Company

C.

Assigned user

D.

Score

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Question # 36

How often does Pardot sync with Salesforce?

A.

5 minutes

B.

Real time

C.

10 minutes

D.

30 minutes

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Question # 37

LenoxSoft has multiple forms containing a "Comments" field on their website. The administrator would like for this field to be visible and empty every time a prospect returns to one of their forms.

Which two form field options should be enabled? Choose 2 answers

A.

Do not prefill

B.

Always display even if previously completed

C.

Maintain the initial value upon subsequent form submissions

D.

Display other fields in this form based on the value of this field

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Question # 38

The marketing team thoroughly test emails before sending them. This includes being able to view the links and variable tags as prospects will see them.

Which Pardot feature of email flow could be used to run these tests?

A.

Create a static list of approved users to use as the recipient list in the sending tab.

B.

Create a dynamic list of approved users to use as the recipient list in the sending tab.

C.

Create a test list of approved users to use in the testing tab of the email flow.

D.

Create a one-off email test send by entering an email address in the Send to Individual Emails section of the testing tab.

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Question # 39

What is the process to add a prospect who visits a pricing page to a list?

A.

Create a page action

B.

Create a segmentation rule

C.

Use a Tag

D.

Create an automation rule

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Question # 40

What are 2 ways to define a user's role?

A.

From the list view

B.

Through an automation rule

C.

During the import process

D.

Directly from the user record

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Question # 41

What is the expected behavior if an automation rule is NOT set to repeat?

A.

The prospect can match the criteria multiple times and the action runs each time.

B.

The action can only run once per day on the prospect.

C.

The prospect matches the criteria once, but the action runs multiple times.

D.

The prospect matches the criteria once and the action runs once.

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Question # 42

A CNAME or vanity alias, is used to provide a seamless transition for your prospects when visiting pages and forms that you host on your site and Pardot hosted campaign elements such as; landing pages, search results and individually tracked links sent in your emails.

A.

True

B.

False

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Question # 43

Opportunities in Salesforce must be tied to a Contact syncing with Pardot for them the opportunity to be created in Pardot.

A.

True

B.

False

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Question # 44

A new automation rule is created.

What action is required for prospects to begin matching that automation rule?

A.

Resume the rule after saving

B.

Sava the rule without any additional action

C.

Schedule the rule to run before saving it

D.

Preview the rule before saving it

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Question # 45

Completion Actions are retroactive.

A.

True

B.

False

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Question # 46

A marketing user wants to test two similar versions of an email to see which one performs better.

How should they run this test?

A.

Send one version to the list now, another to the same list later, and then compare the results to determine a winner based on clicks or opens.

B.

Set up an A/B test that automatically sends the two versions to a single list and then determines a winner based on event signups.

C.

Send the two versions to two different lists, and then compare the results to determine a winner based on clicks or opens.

D.

Set up an A/B test that automatically sends the two versions to a single list and then determines a winner based on clicks or opens.

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Question # 47

By default, which two objects does Pardot write to in Salesforce? Choose 2 answers

A.

Case records

B.

Opportunity records

C.

Contact records

D.

Lead records

E.

Account records

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Question # 48

A prospect is permanently deleted from Pardot. That prospect then fills out a new Pardot form and submits their information.

What happens to the prospect?

A.

An error message is displayed on the form preventing the prospect from submitting

B.

A new prospect is created even though the prospect had previously been permanently deleted.

C.

No new prospect is created because the prospect had previously been permanently deleted.

D.

The submission of the form retrieves and restores the previously deleted prospect information including activities.

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Question # 49

What feature In Salesforce can be enabled to show landing page engagement data on a Salesforce Campaign page layout?

A.

Advanced Dynamic Content

B.

Pardot Activities Visualforce page

C.

Engagement History

D.

B2B Marketing Analytics

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Question # 50

Which landing page report metric represents the number of individual prospects who submitted the landing page at least once?

A.

Total submissions

B.

Unique submissions

C.

Conversions

D.

unique clicks

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Question # 51

A marketer receives a request to permanently delete a prospect from Pardot.

How does the marketer satisfy this request?

A.

The marketer archives the prospect, but cannot permanently delete their data.

B.

The marketer deletes the prospect in Salesforce, which then permanently deletes the prospect in Pardot.

C.

The marketer goes to the prospect record and chooses the "Permanently Delete'' menu option.

D.

The marketer archives the prospect and then selects "Permanently Delete" from the recycle bin.

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Question # 52

You want to track prospects that click on a banner ad. What do you use?

A.

Custome redirect

B.

Page actions

C.

Lead scoring and grading

D.

Completion actions

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Question # 53

An Administrator wants to make a list of all prospects who complete the Contact Us form but only wants them to be added the first time they complete the form. If a prospect is ever removed from the list, they shouldn’t be able to get added back to it.

What is a recommended way to create this type of list?

A.

Use a completion action on the form to automatically add anyone who completes it to the list.

B.

Use a dynamic list that matches prospects as they complete the form.

C.

Use an automation rule where prospects who complete the form will match the rule once and be added to the list.

D.

Use table actions to add prospects who have completed the form to the list.

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Question # 54

If five prospects have completed a repeating engagement studio program twice, what number would display on the reporting tab tooltip for the initial program step "Create Salesforce Task"?

A.

2

B.

10

C.

5

D.

0

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Question # 55

Which two Salesforce features allow a view of a prospect's Pardot landing page submission activity on the syncing contact?

Choose 2 answers

A.

Pardot landing pages related list section

B.

Engagement History component

C.

Pardot Activities Visualforce page

D.

Salesforce Activities section

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Question # 56

What does the gear icon on the prospect list allow you to do?

A.

Copy

B.

Assign

C.

Delete

D.

Edit

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Question # 57

What is needed for a page action to trigger for a prospect visiting a high value web page?

A.

Create an automation rule based on the specific webpage.

B.

Add a completion action on the landing page.

C.

Adding a page action and Pardot tracking code on the page.

D.

Adding a page action on the form.

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Question # 58

What type of Information do rule step types look for in engagement studio programs?

A.

Prospect Interest

B.

Prospect behavior

C.

Prospect activity

D.

Prospect criteria

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Question # 59

The VP of Marketing wants to see all automation rules and engagement studio programs that a prospect has been a member of. Where should the VP of Marketing look to find this information?

A.

Automation settings

B.

Scoring rules

C.

Prospect's Audits tab

D.

Lifecycle report

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Question # 60

How do you use an automation rule to opt out prospects?

A.

Change prospect field value: 'Do Not Email' to 'Do Not Email

B.

You can't use an automation rule to opt-out prospects.

C.

Change prospect field value to Opt-out

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Question # 61

You can set up Pardot yourself to sync with Person Accounts.

A.

True

B.

False (you need to contact Pardot support to enable this functionality)

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Question # 62

LenoxSoft wants to provide a list of their products on their "Contact Us" form and ask prospects to select only one product they are most interested in.

Which field type should they leverage?

A.

Multi-Select

B.

Checkbox

C.

Dropdown

D.

TextArea

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Question # 63

How many CRM How many CRM connectors can a Pardot instance have verified at one time?

A.

1

B.

2

C.

5

D.

Unlimited

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Question # 64

A Prospect is a Visitor who has submitted an email address through a form or landing page on your site.

A.

True

B.

False

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Question # 65

How can a prospect's score be changed?

A.

Through automation rules.

B.

Through scoring model changes.

C.

Through completion actions.

D.

All of the above.

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Question # 66

Your client is looking for a way to increase the quality of leads that are being passed from marketing to sales. What advice do you offer?

A.

Only pass on leads that are very active on your site no matter the company profile.

B.

Implement a blended lead scoring and grading system.

C.

Automatically assign all leads to sales reps in a round-robin system.

D.

Add more landing pages and forms to your site to increase the number of conversion opportunities.

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Question # 67

Which three triggers could be used to define a prospects path in an engagement studio program?

Choose 3 answers

A.

List membership

B.

Email open

C.

Custom redirect click

D.

File download

E.

Prospect grade

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Question # 68

After a prospect completes steps 1-5 of a 10 step engagement studio program, the prospect is added to one of the engagement studio program’s suppression lists.

What will happen if the prospect is removed from the suppression list?

A.

The prospect will begin the engagement studio program again on step 1.

B.

The prospect will be also be removed from the recipient list of the program.

C.

The prospect will continue on the engagement studio program onto step 5.

D.

The prospect will continue on the engagement studio program onto step 6.

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Question # 69

How many times can one automation rule match an individual prospect?

A.

2

B.

3

C.

1

D.

4

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Question # 70

A Pardot administrator wants to use progressive profiling to collect information on a prospect over time.

What It the recommended Pardot asset to use?

A.

Pardot landing page without a form

B.

Pardot form

C.

Pardot form handler

D.

Third party form

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Question # 71

If a form is added to a landing page, where will the submissions be reported?

A.

On the landing page

B.

On the form

C.

On the landing page’s layout template

D.

On the form’s layout template

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Question # 72

A marketing user wants prospects to be added to a list when they click on a link in a list email. Where would this action be added in order to add the prospect to the specific list?

A.

On the 'Sending' tab of the email template

B.

On the Testing' tab of the email template

C.

On the Testing' tab of the list email

D.

On the 'Sending' tab of the 1st email

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Question # 73

Which asset needs to be created first m order for a user to send a prospect a one-to-one email?

A.

Autoresponder

B.

Engagement studio program email

C.

Email template

D.

List email

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Question # 74

LenoxSoft has a Pardot form titled ''Request a Demo" on their external website.

Which Pardot report should they use to see how many views their form has received?

A.

Conversions Report

B.

Landing Page report

C.

Form Handler Report

D.

Form Report

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Question # 75

Completion actions only affect prospects not visitors?

A.

True

B.

False

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