ITIL-4-Practitioner-Release-Management ITIL 4 Practitioner: Release Management Exam Question and Answers

The ‘collaborate and promote visibility’ guiding principle in ITIL 4 emphasizes working with stakeholders to ensure transparency and alignment with their needs. TheITIL® 4 Practitioner: Release Managementdocument advises:"Applying the ‘collaborate and promote visibility’ principle involves working closely with stakeholders, such as service consumers, to understand their needs and ensure releases do not disrupt their operations, thereby ensuring an excellent user experience"(Section 5.1).

The issue is that updates interrupt work during peak hours, indicating a lack of collaboration with users to understand their schedules and needs.

Option A (Ensure an excellent user experience) directly addresses this by implying collaboration with users to schedule releases at non-disruptive times, aligning with the principle.

Option B (Review the effectiveness of release models) is an internal activity and doesn’t directly involve collaboration with stakeholders.

Option C (Optimize the practice for the value streams) focuses on value stream efficiency but doesn’t specifically address user collaboration.

Option D (Do not overcomplicate the practice) is unrelated to the collaboration principle.

The correct answer is A, as ensuring an excellent user experience through collaboration directly applies the principle to address the issue.

Value stream analysis in ITIL 4 helps identify inefficiencies and dependencies in processes like release management. TheITIL® 4 Practitioner: Release Managementdocument notes:"Reflecting on the ‘as is’ value stream map allows organizations to understand the current state, including dependencies and impacts on business processes and IT systems, which can reveal gaps in information that lead to delays or failures"(Section 4.3).

Option A (Creating a ‘to be’ value stream map) focuses on designing the future state, which comes after understanding the current state.

Option B (Reflecting on the ‘as is’ value stream map) is the correct step to understand current impacts and dependencies, identifying the root cause of delays and repeats.

Option C (Identifying the scope of the value stream analysis) is an initial step but doesn’t directly address understanding impacts.

Option D (Identifying the workflow steps) is part of mapping but doesn’t emphasize reflection on impacts and dependencies.

The correct answer is B, as reflecting on the current value stream map helps uncover the missing information about impacts.

In ITIL 4, a release is defined as the output of the release management practice that is made available to users. TheITIL® 4 Practitioner: Release Managementdocument states:"A release is a version of a service or a set of service components that is made available for use. It often includes new or changed features that deliver value to users"(Section 2.2).

Option A (A set of new service features that will benefit users) aligns with the definition, as a release typically includes new or changed features intended to provide value to users.

Option B (The repeated building and testing of code) describes a development process (e.g., continuous integration), not the release itself.

Option C (All updated service versions that are mandatory for users) is incorrect because releases are not always mandatory; ITIL 4 allows for push or pull approaches.

Option D (Guidelines for collating changes) describes a process or policy, not the release itself.

The correct description of a release is a set of features or components made available for use, making A the correct answer.