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ITIL-4-DITS ITIL 4 Leader: Digital & IT Strategy Exam Question and Answers

Question # 4

Which describes business strategy?

A.

A means of defining and communicating how an organization intends to achieve its goals

B.

A way to stay relevant to customer needs or market dynamics as they change

C.

A description of how the organization should be configured to provide value to customers

D.

A model to define how the organization will be run

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Question # 5

Which is the BEST description of the relationship between organization's products, services, and resources?

A.

An organization's services ate based on the organization's products

B.

An organization's products are required for the execution of an activity

C.

An organization's resources are combinations of the organization's products

D.

An organization's resources are combinations of the organization's services

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Question # 6

An organization has to change its way of working to support a completely new way of creating its services.

What is this an example of?

A.

Innovation

B.

Operational technology

C.

Ecosystem disruption

D.

Incremental transformation

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Question # 7

A commercial service provider is using PESTLE analysis to help them develop a new strategy. Their customers work in a regulated environment and expect the IT services to be delivered through multiple channels.

Which factor is the MOST relevant to consider in this situation?

A.

Service provider staff have many skills and can support a range of different technologies

B.

Government policies for using secure IT systems change regularly and will affect the IT services

C.

Service provider value streams for creating new IT services are too complex and outdated

D.

Service provider policies for reusing and removing IT equipment are maintained and audited

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Question # 8

An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.

Which is the BEST approach to ensure that suppliers and partners support these changes?

A.

Technology replacement modernization

B.

Uninterrupted delivery

C.

Sourcing strategy

D.

Organizational resilience

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Question # 9

Which is the BEST description of digital business?

A.

Using information systems to store, retrieve, transmit, and manipulate digital data

B.

Using processes that transform something from analogue to digital format

C.

Using digital technology to control physical devices

D.

Using digital technology as a basis for conducting an organization's activities

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Question # 10

Which describes an aspect of IT strategy?

A.

An understanding of how the IT department enables the business to achieve its strategic goals

B.

A strategy to re-launch existing products and services using digital technology

C.

A business strategy that relies on digital technology to achieve its goals and purpose

D.

A strategic plan to automate internal activities or replace outdated technology

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Question # 11

An organization works in a very competitive market. They have grown very fast because they were able to adapt their products and services very quickly as the internal and external conditions changed. To be successful in the long term, they now need to reduce costs and improve efficiency.

Which characteristic should they focus on to achieve this?

A.

Lean

B.

Agile

C.

Resilient

D.

Continuous

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Question # 12

Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?

A.

Digital strategy

B.

Digital technology

C.

Digital transformation

D.

Digital business

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Question # 13

A service provider has a new strategy which involves them selling services via third parties, and also from their own website. This new sales channel should bring additional customers, and may also have a positive effect on direct sales because it increases brand recognition.

Which parallel operating model is appropriate for this situation?

A.

Cannibalism

B.

Erosion

C.

Concurrence

D.

Synergism

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Question # 14

A service provider wants to achieve a balance between customer/market relevance and operational excellence. They also want a balance between looking inward and looking outward. They have performed an analysis and have identified activities that address external views of both market relevance and operational excellence.

To ensure a balanced strategy, which TWO other actions should they take?

    Analyse threats to their existing customer base

    Identify new opportunities to provide services to the market

    Investigate how the provider's technology can enhance customer experience

    Analyse staff capabilities to identify strengths that can be exploited

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

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Question # 15

An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?

A.

The Chief Digital Officer should define and implement the programme

B.

A digital task force should be appointed to define and Implement me programme

C.

individual initiatives should be defined and implemented separately

D.

The organization's governing body should define and implement the programme

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Question # 16

An organization has identified three initiatives to support a digital transformation strategy:

1. Upgrading technology

2 Adopting new software development approaches

3. Changing the structure of teams and departments

The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives

Which is the BEST approach to take when creating the business case(s)?

A.

Create one single business case that provides justification for all three initiatives

B.

Create one business case for the technology upgrade, and another for the remaining Initiatives

C.

Create three different business cases providing justification for each Initiative

D.

Create one business case for the organizational change, and another for the remaining Initiatives

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Question # 17

An organization develops and delivers a range of digital products and services.

Which is the BEST approach to addressing the risks related to digital technology?

A.

Focusing on protecting the assets inside the organization

B.

Accepting extra work and investing in large projects

C.

Reducing the use of digital technology

D.

Taking small, calculated risks that do not have a large impact

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Question # 18

A commercial service provider has a strategy to introduce cloud storage services that will be popular with a wide range of consumers in multiple markets. Features will include fast upload speeds and secure storage.

Which should be included in the operating model for the new service?

A.

A user-friendly interface that is available anytime, from any location

B.

The infrastructure, skills and processes required to support the service

C.

User access via a wide range of channels and platforms

D.

Free limited storage combined with a tiered charging structure

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