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GCP-GC-IMP Genesys Cloud Certified Professional - Implementation Question and Answers

Question # 4

All of the following are steps that must be completed to configure an Edge appliance. EXCEPT.

A.

Create a Site

B.

Assign the Edge to a Site

C.

Configure a trunk

D.

Create an Edge Group

E.

Associate the network interface

F.

Authenticate the Edge

G.

Configure the Edge Connectors

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Question # 5

Which statements are true regarding the role of Designated Contacts? (Choose three.)

A.

Designated Contacts provide the first level of support for their organization.

B.

Designated Contacts must report any issues to support immediately and let support determine where the issue lies.

C.

Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

D.

Designated Contacts are the only people within an organization with access to the Resource Center.

E.

Designated Contacts are the only people within the organization who may contact and work with support.

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Question # 6

What are two methods for creating a conference call in Genesys Cloud?

A.

With multiple active calls, click and drag an unselected call onto the previously selected call details.

B.

Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

C.

Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees

D.

Have all attendees call you. When all calls are active, click the Start Conference button.

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Question # 7

You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A.

Workspaces

B.

People

C.

Queues

D.

Groups

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