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Experience-Cloud-Consultant Salesforce Certified Experience Cloud Consultant (SP23) Question and Answers

Question # 4

Get Cloudy Consulting has decided to set up and create an Experience Cloud site where customers can create service tickets or chat live with agents.

What is the first step the system administrator should take to create the site?

A.

Update organization-wide settings.

B.

Enable Search Engine Optimization (SEO).

C.

Enable Digital Experiences.

D.

Configure the default login.

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Question # 5

DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share. Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.

What should the Experience Cloud consultant recommend for record sharing?

A.

Apex sharing

B.

Sharing Set

C.

Account Hierarchy

D.

Sharing Rule

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Question # 6

Dreamscape flowers is looking to launch a public site for its current customers and prospects.

Which three actions are performed automatically when a site is created Expense Cloud?

Choose 3 answers

A.

Creation of a guest role

B.

Creation of moderation criteria that are applied only to guest users

C.

Creation of a guest profile

D.

Creation of sharing mechanisms that are available only to guest users

E.

Creation of a guest user record

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Question # 7

Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloud site to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customers to be able to use CK’s self-service site so they can have a more integrated experience.

What should an Experience Cloud consultant recommend so that UC’s can log in to CK;s site?

A.

Create separate user account for UC customer in CK’s Experience Cloud site, since SSO cannot be established between two Experience Cloud sites.

B.

Use a third-party identity provider to establish SSO between the two Experience Cloud sites, since Salesforce can only be used as a service provider.

C.

Establish SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service.

D.

Create custom Apex handlers using login method from site class to sign in users from one community to the other.

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Question # 8

What accurately sequences the necessary steps to create a partner user from an enabled partner account?

A.

)

1) Edit the user record to assign the correct role/profile. ee

2) View the partner account contact. Single Book

3) Select Manage External User.

4) Select Enable Partner User.

5) Save.

B.

1) View the partner account contact.

2) Select Manage External User. Multiple Books

3) Select Enable Partner Account.

4) Edit the user record to assign the correct role and profile.

5) Save.

C.

1) View the partner account contact.

2) Select Manage External User.

3) Select Enable Partner User.

4) Edit the user record to assign the correct role/profile.

5) Save.

D.

1) Edit the user record to assign the correct role/profile.

2) View the partner account contact.

3) Select Manage External User.

4) Select Enable Partner Account.

5) Save.

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Question # 9

Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users’ questions on the site.

Which two Experience Cloud features should UC focus on as it starts building out the site?

Choose 2 answers

A.

Public Site Connect

B.

Document Library Model (DLM)

C.

Guest user and public access settings

D.

Content Delivery Network

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Question # 10

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening

tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the

customers.

Which limitation could cause a potential issue for UC?

A.

External Apps license does NOT allow self-registration.

B.

External Apps license does NOT allow access to custom objects.

C.

External Apps license does NOT allow access to cases.

D.

External Apps license does NOT download documents out-of-the-box.

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Question # 11

Ursa Major Solar would like to make an external user an Experience Site Moderator.

What are two of the several moderation permissions available to assign an external user in order for them to be an effective Experience Site Moderator?

Choose 2 answers

A.

Access Experience Management

B.

Access Sharing Sets

C.

Manage Setup

D.

Manage Experiences

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Question # 12

The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users.

Which two settings need to be configured on the draft article before it is published?

Choose 2 answers

A.

Visible to Partner

B.

Visible in Public Knowledge Base

C.

Visible to Employee

D.

Visible to Guest User

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Question # 13

Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.

What should NTO consider when building the HR desk app?

A.

HR user profile is only available in Employee Cloud with Employee permission set license.

B.

In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.

C.

In order to leverage organizational structure, the HR help app must be created in the main org.

D.

HR user profile is only available in Enterprise and Performance Editions with HR permission set license.

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Question # 14

Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals. In which two ways can UMS accomplish this? Choose 2 answers

A.

Assign external users as approvers on records and create a digital experience for those users.

B.

Assign external users as the co-owners on records and create a digital experience for those users.

C.

Add external users directly to approval queues and create a digital experience for those users.

D.

Assign external users Super User access on records and create a digital experience for those users,

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Question # 15

Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Known articles as a self-service option to troubleshoot issues.

When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?

A.

Visible to Partner

B.

Visible to Customer

C.

Visible to Public Knowledge Base

D.

Visible to Anyone

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Question # 16

Get Cloud Consultant (GCC) is implementing a Salesforce- based solution for a global coffee brand. The coffee company works with agrp research and coffee growers from around the work. These researcher will submit their recommendation in the system which will go through an approval process before reaching coffee growers who will ultimately use those recommendation during cultivation.

The Design team estimates the need for at least 20 custom objects given that the coffee company plans to use Salesforce to also manage incentives. Compensations, distribution, and projections.

Which user license Should GCC recommend for the researchers?

A.

Customer Community

B.

External Apps

C.

Partner Community Plus

D.

Customer Community Plus

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Question # 17

Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve its current channel sales performance.

In what two ways can Salesforce PRM help DF accelerate channel sales?

Choose 2 answers

A.

By automating partner entitlement assignment in Channel sales teams

B.

BY automating partner tiering in Channel sales hierarchy

C.

By automating partner lead routing

D.

By automating quoting with Salesforce CPQ

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Question # 18

Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B2C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B2C business wants to enable self-registration on the portal so customers can create their own user accounts.

What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts in Salesforce?

A.

Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.

B.

Use the standard self-registration configuration under Experience Workspace and leave the default Account field empty.

C.

Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by default a person account.

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Question # 19

Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility

for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.

Outside of Data Categories, what is another way UMS can control Knowledge article visibility?

A.

Permission Sets

B.

Branding Sets

C.

Sharing Rules

D.

Audience Targeting

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Question # 20

Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies.

Which functionality will meet the requirement best?

A.

Manually share cases.

B.

Move users who need case access to a higher level in the Role Hierarchy.

C.

Configure an External Account Hierarchy.

D.

Create a Sharing Set for the Account.

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Question # 21

Insightopia's Experience Cloud site went live on the first day of the last month. The launch has been very successful, and the number of community members has reached the first milestone of 10,000. The Experience Cloud site manager wants to implement gamification methods to increase engagement and adoption.

What should be the recommended approach for implementing gamification?

A.

Use the Missions feature to assign badges to members automatically.

B.

Use the Einstein game mechanics feature for implementing gamification.

C.

Build flows to implement gamification for community members.

D.

Organize a community event to get ideas for implementing gamification.

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Question # 22

Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download NDAs, and create dashboards

Which user license allows UMS to meet these requirements?

A.

Customer Community

B.

Channel Account

C.

Commerce Portal

D.

Platform Portal

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Question # 23

Cloud Kicks (CK) wants to create a public site to recruit potential volunteers. Volunteenng events are stored in a custom VolunteeringEvent object.

How can CK give guest users access to a custom object?

A.

Through guest user roles

B.

Through guest user Sharing Sets

C.

Through guest user organization-wide defaults (OWD)

D.

Through guest user Sharing Rules

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Question # 24

Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place In Partial and Full sandboxes. OC has also set up the Salesforce content Delivery Network (CDN) for its domain in production environment.

What should CK keep in mind about salesforce CDN?

A.

Salesforce CDN is only supported in Full sandbox environments.

B.

Salesforce CDN is not supported in sandbox environments.

C.

Salesforce CDH is only supported in Developer sandbox environments

D.

Salesforce CDN is supported in all sandbox environment

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Question # 25

What is required when creating portal users through Just-Time (JIT) provisioning?

A.

FederationIdentifier

B.

Organization_id

C.

FirstName

D.

User.Role

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Question # 26

Northern Trail Outfitters (NTO) offers a new product that is different in North America, EMEA, and Asia Pacific regions, Pages have been created and publish for this product. The site manager has applied criteria to ensure visibility for these product are applied as per the requirement for each region. NTO further wants to control the users who see a specific page of this product settings its visibility.

Which three visibility options available in Experience Cloud?

Choose 3 answers

A.

Audience

B.

None

C.

Default

D.

Personal

E.

Visible

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Question # 27

Universal Containers (UC) maintains multiple customer-facing sites, but only one profile for all customer users. No customer has access to more than one site.

Which step should the UC system administrator take to grant customers access to the appropriate site?

A.

Enable the Customer Identity profile or permission set.

B.

Assign the profile to the site membership.

C.

Create and assign a permission set to the users and site.

D.

Add user to the All Customer Portal Users public group.

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Question # 28

Ursa Major Solar (UMS) is using the Customer Account Portal template and would like to differentiate the options available on the navigation menu based on the profile of the authenticated user visiting their customer portal.

Which Experience Cloud functionality should UMS use to accomplish this?

A.

Sharing Rules

B.

CSS Overrides

C.

Permission Sets

D.

Audience Targeting

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Question # 29

Ursa Major Solar would like its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.

Which two standard features allow an administrator to accomplish that?

Choose 2 answers

A.

Remove Opportunity and Asset from the Title Menu component in the property editor.

B.

Remove Opportunity and Asset from the navigation Menu component in the property editor.

C.

Remove Opportunity and Asset from the object list in the Global Search Result component property editor.

D.

Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.

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Question # 30

Ursa Major Solar (UMS) would like to render a header and footer from an external content management system into its customer portal.

Which feature should UMS use to accomplish this?

A.

Developer Console

B.

Compact Header Properties

C.

Rich Content Editor

D.

CMS Connect

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Question # 31

An Experience site is built in an Unlimited org. Some of the pages within the site are exposed to guest users.

How many page views are allowed per month?

A.

1 million

B.

5 million

C.

100,000

D.

500,000

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Question # 32

The Universal Containers Experience Cloud admin needs to move a site from one production org to another production org that it is not directly connected to.

What is the recommended choice for moving the site from one org to the other?

A.

Deployment via Metadata API

B.

Publication via Experience Builder

C.

Deployment via Change Set

D.

Lightning Bolt Export and Installation

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Question # 33

Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom component that will provide insights and trends along with near real-time updates.\Which template should Insightopia consider for its site?

A.

Partner Central

B.

Customer Account Portal

C.

Build Your Own (LWR)

D.

Help Center

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Question # 34

Ursa Major Solar would like to use three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company’s portal. When they drop the components on the page, they are not getting the desired results.

What is causing this issue?

A.

The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.

B.

The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template

C.

The Record Detail component is a custom component and was not configured correctly

D.

The Record Detail component will only show record details for the Case object.

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Question # 35

Universal Containers (UC) wants to build a product registration site to allow guest users to register a product. The

functionality will involve a multi-step flow.

How should UC enable the guest user to run the flow?

A.

Assign a single screen to multi-step flow and give the guest user access via page layout.

B.

Save the flow with the "System Context Without Sharing—Access All Data” option.

C.

Set the “Enable Lightning Flows for Guest User” toggle option to ON in Setup.

D.

Convert multi-step flow into individual flows and give the guest user access to each flow separately.

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Question # 36

Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloud site to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customers to be able to use CK’s self-service site so they can have a more integrated experience.

What should an Experience Cloud consultant recommend so that UC’s can log in to CK;s site?

A.

Create separate user account for UC customer in CK’s Experience Cloud site, since SSO cannot be established between two Experience Cloud sites.

B.

Use a third-party identity provider to establish SSO between the two Experience Cloud sites, since Salesforce can only be used as a service provider.

C.

Establish SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service.

D.

Create custom Apex handlers using login method from site class to sign in users from one community to the other.

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Question # 37

Zephyrus Relocation Services (ZRS) plans to build a portal for its partners. The portal needs to show company information and brand details on the Account Management page.

Which templates should ZRS consider to build the portal?

Choose 2 answers

A.

Help Center

B.

Partner Central

C.

Customer service

D.

Build Your Own

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Question # 38

Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users’ questions on the site.

Which two Experience Cloud features should UC focus on as it starts building out the site?

Choose 2 answers

A.

Public Site Connect

B.

Document Library Model (DLM)

C.

Guest user and public access settings

D.

Content Delivery Network

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Question # 39

Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?

A.

Experience Tracker

B.

Customer Insights

C.

Community View

D.

Einstein Customer

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Question # 40

Cloud Kicks (CK) has built a site using Salesforce Experience Builder. The CTO of CK wants to give customers the ability to log in to the site using their Google credentials. CK also wants to access customers' basic Google profile data when they log in so the company can serve content that matches customers' interests.

Mow should the Experience Cloud consultant implement this?

A.

Set up a login flow for communities that accepts the customers' Google credentials and matches with the credentials stored on the user records in Salesforce.

B.

Create a custom self-registration page and a custom login page by using Visualforce and Apex controllers.

C.

Create an Authentication Provider by choosing Google as the provider type and add relevant parameters to access the customers' basic profile data.

D.

Create a custom login page using Lightning components and use the Google REST API to access customers' basic profile data.

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Question # 41

A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.

What are the two ways the consultant should associate the articles with topics?

Choose 2 answers

A.

Select the appropriate topics on the Knowledge tab within Lightning Experience.

B.

Allow guest users to tag displayed articles with relevant topics on a public page.

C.

Establish automatic topic assignment of topics to specified data categories within WorkSpaces.

D.

Manually add one or more topics to each article within Workspaces.

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Question # 42

Cloud Kicks (CK) is launching a new public marketing site. The company expects a large volume of traffic and wants to ensure its site performs well. CK also wants repeat visitors to have the fastest browsing experience possible.

What should CK do to get the best performing site?

A.

Schedule Apex jobs to push content to users' browser caches.

B.

Use Next Best Action to predict what content to serve to the user's browser.

C.

Disable Visualforce to make all pages switch to Lightning.

D.

Enable and configure the Content Delivery Network so that public content is cached.

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Question # 43

Which three permissions are included for a delegated administrator?

Choose 3 answers

A.

Create and edit external user records.

B.

Manage object access for external users.

C.

Add external users to multiple accounts.

D.

Generate new passwords for external users.

E.

Manage permissions sets for external users on their account.

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Question # 44

Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role.

Which two things should UC keep in mind when setting up partner roles?

Choose 2 answers

A.

Role Hierarchy can only be used if all objects have external OWD set to Private.

B.

The default limit for the number of roles for portals is 50,000 per org.

C.

Unused roles can be deleted.

D.

Once created, roles cannot be deleted.

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Question # 45

Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates.

Which tool should the Experience Cloud consultant recommend to make these changes?

A.

ExperienceBundle

B.

Experience Cloud Script Master

C.

Site Builder

D.

Lightning Builder

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Question # 46

Universal Containers has recently launched a site for its retailers. Retailers are able to collaborate with other retailers around topics; however, retail managers aren't able to see records owned by their peers and subordinates.

What should be done to resolve the issue?

A.

Retail managers need to be put in the executive role in the Role Hierarchy.

B.

Retail managers need to be given Super User access.

C.

A Sharing Rule needs to be created.

D.

A Sharing Set needs to be created.

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Question # 47

Universal Containers is implementing a customer community.

What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?

A.

OWD and Apex Sharing

B.

Sharing Set

C.

Case co-ownership using Super User access

D.

Sharing Map and custom permission set

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Question # 48

DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.

Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?

Choose 2 answers

A.

Enable “Allow External Lead Sharing” in Digital Experience settings.

B.

Create Page Layouts for Lead Distribution.

C.

Configure Lead Creation and Lead Distribution inside PRM Workspace.

D.

Create Assignment Rules for Lead Distribution.

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Question # 49

Universal Containers (UC) maintains multiple customer experiences, but only one profile for all customer users. No customer has access to more than one experience.

Which two steps should the UC admin take to grant access to each customer? Choose 2 answers

A.

Create a permission set.

B.

Select a permission set for a given experience.

C.

Select the profile for a given experience.

D.

Edit the applicable user profile.

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Question # 50

Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires. Which two things should NTO consider when creating the onboarding app? Calculator

Choose 2 answers

A.

Experience Cloud cannot be used for employee apps.

B.

Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.

C.

Employee apps are only available in Unlimited Edition.

D.

Chatter posts related to a record will be available in the employee app as well as the main org.

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Question # 51

Which three items are reportable by a site administrator through Google Analytics for Experience Cloud sites?

Choose 3 answers

A.

Page View by Salesforce Object

B.

Search Activity

C.

User Login History Option

D.

Number of Case Created by user

E.

Contact Support page Activity

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Question # 52

Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?

A.

Channel Menu

B.

Chat

C.

Service Your Way

D.

Service Console

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Question # 53

What are three valid topic types? Choose 3 answers

A.

Featured Topic

B.

Content Topic

C.

Trending Topic

D.

Navigational Topic

E.

Standard Topic

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Question # 54

Ursa Major Solar (UMS) will be creating a partner portal to distributing leads to partners. Partners will also be able to create their own leads in the portal UMS has decided to use Partner Central template.

Which three should UMS take at a minimum In order to meet the requirement?

A.

Create a Lead Process for Lead Distribution

B.

Create a Lead Queue for Lead Distribution.

C.

Enable Allow External Creation’’ in Digital Experience settings

D.

Configure Lead creation Leadon low Distribution inside PRM Workspace.

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Question # 55

The Cloud Kicks (CK) site administrator is onboarding a now partner to its Experience Cloud site. They have created the partner as an Account, added the required Contacts, and ensured that the Welcome Email selection is checked. However, upon review, the site administrator has found that none of the partner users were able to register.

What should the site administrator do to ensure they are able to set up partner users correctly?

A.

Double-check that the partner profile has been added to the CK site.

B.

Ensure that the Account has been enabled as a partner Account.

C.

Double-check that the provided email addresses are correct.

D.

Ensure that the Contacts under the Account are enabled as partner users.

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