CSA ServiceNow Certified System Administrator Question and Answers

An Event is a trigger that has a direct response in the platform

An Event is an indication to the ServiceNow processes that something has occurred

An Event is an indicator that a Priority 1 (P1) Incident has been logged

An Event is a recognized, scheduled occurrence of a process

System Notification > Email > Notifications

Administration > Notification Overview

System Properties > Email > Settings

User Preferences > Email > Notifications

Click Gear > Notifications > New

Flows

Action Sequences

Action Sets

Task Flows

Flow Diagrams

Make active, set visibility, and save

Assign a name, set visibility, and save

Assign a group, set visibility, and save

Make active, assign a name, and save

Now Mobile Apps

Agent Control Center

Back Office Dashboard

Service Portals

Now Platform® User Interfaces

Field Service Taskboard

Filter applications in order of use

Quickly navigate to applications and modules

Collapse and expand applications

List applications In order of Top Requests

Field. Operator and Value

Condition. Operator, and Value

Field, Condition, and Value

Variable, Field, and Value

Select Fields and Columns module

Right click on form header, select Configure > Form Layout

Click on context menu, select Configure > Form Designer

Select Field Class Manager module

Configure Default notification content

Enable Actionable notification content

Provide Common notification content

Set up Related notification content

Process Automation > Flow Designer

Process Automation > Flow Administration

Process Automation > Workflow Editor

Process Automation > Process Flow

Process Automation > Active Flows

Make sure the latest flows are activated.

Use the instance Incognito setting to quickly toggle between requester and approver.

Impersonate the requester to ensure the form works.

Make sure the requester's user record has a manager specified.

Create and select your Testing Update Set, before starting the test cases.

Use your Admin account, so you can approve the items quickly.

CSS, SOAP, and Excel

XML. CSV, and Excel

SOAP, REST, and XML

XML, SOAP, and CSS

Incident.Major_Incident

incident=>major_incident

incident<=>major_incident

incident||major_incident

incident.major_incident

Transform Schema

Schema Map

Dictionary Map

Transform Map

Field Transformer

Import Designer

Localization Framework plugin

(com.glide.localization_framework)

Translation Framework plugin (com.glide.translation_framework)

Multiple Language Framework plugin (com.glide.multiple.language_framework)

Language Al Framework plugin (com .g I id e. language.ai _framework)

Schema Mapping

Automatic Mapping

Mapping Assist

Mapping Dashboard

A new Knowledge article created by a Business Rule

A tool for alerting users that events that concern them have occurred

A message through Connect related to a Change Request

An email file attachment

As newly generated icons

As scratchpad variables

As new tabs

As data pills

A role is one record m the Role [sys_user_role] table

A role is one record in the Role Iuser_sys_role] table

A role is a persona used In Live Feed Chat

A role Is a set of modules for a particular application

Activate application trigger spoke

Activate trigger security rules

Activate application spoke, and plug-ins as needed

Assign Application trigger role [sn_app_trigger_write] to SME

Activate application plugins only

Application Navigator

Banner frame

List pane

Content frame

Configure Lists

Show Options

Configure Task

Show Choices

Show Choice List

Configure Options

Business Rule

Workflow

Log entry

Knowledge article publication

Verify Update Set is Complete, Retrieve, Preview, Apply

Verify Update Set is Complete, Test Connection, Apply

Verify Update Set is Complete, Test Connection, Commit

Verify Update Set is Complete, Retrieve, Preview, Commit

Long-term signals

Non-signals

Anti-signals

Stability signals

Service Level Management

Configuration

System Import Sets

System Update Sets

For a specific role, group, or user

For a specific row, column, or table

For specific groups

For a specific CMDB Configuration item

CI Relationship Editor

CMDB Builder

CI Service Manager

Cl Class Manager

Turn your computer off and on again

Clear browser cache

End Impersonation

Log out and back in

Groups, Conditional Expressions and Workflows

Table Schema, CRUD, and User Authentication

Object and Operation being secured; Permissions required to access the object

security_admin

sn_rec_id

rec_id

u_id

sys_id

sn_gu_id

sn_sys_id

id

snc_abc

abc

u_abc

sys_abc

When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident

When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values

When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section

Application Integration and Plugin Delivery (A1PD) SpokeBatch Install

Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install

Multiple Integration and Process Delivery (MIPD) SpokeBatch Install

Quick Integration and Multiple Delivery (QIMD) SpokeBatch Install

an action

a spoke

a connection

an integration step

When saving an old record

When creating a new record

When changing the reference field in an existing record

When updating an existing record

Database View

Many to Many

One to Many

Extended

Configuration > Business Services

Self-Service > Knowledge

Service Portal > Widgets

Incident > Assigned to me

Fields

Form

Record

Lists

Template

Reference Qualifier

Formatter

Assignment Rule

A table where data will be placed, post-transformation

A table that determines relationships

A staging area for imported records

A repository for Update Set information

True

False

User [sys_user]

User [ sys_user_group]

User [ syst_user_profile]

User [user_profile]

A business rule must run before a database action occurs

A business rule can be a piece of Javascript

A business rule must not run before a database action occurs

A business rule monitors fields on a form

Data Population

Data formatting

Authorization

Authentication

True

False

Homepage: Consists of navigational elements, functional controls, and platform information.

List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally.

Form: Data is entered into ServiceNow through forms

Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen.

Maps: Display ServiceNow data graphically on a Google map

Timelines: Used to track tasks or projects

Most recent update

Popularity

Relevancy

Manager assignment

Number of views

Answer Agent

live Feed

Virtual Agent

Connect Chat

Avoid using the Default Update set as an Update Set for moving customizations from instance to instance

Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions

Use the Baseline Update Set to store the contents of items after they are changed the first time

Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance

Memory Stats module

Stats module

System.upgraded table

Transactions log

Insert creates a new record and Update saves changes, both remain on the form

Insert creates a new record and Update saves changes, both exit the form

Insert saves changes and exits the form, Update saves changes and remains on the form

Insert saves changes and remains on the form, Update saves changes and exits the form

Mapping fields using the Import Log

Mapping fields using Transform History

Mapping fields using an SLA

Mapping fields using a Field Map

Connect Chat

Now Messenger

User Presence

Comments

A change request

An Order Guide

A request

An SLA

Records

UI Pages

Lists

Forms

Names of Applications and Modules

Names of Modules

Names of Applications

Favorites

History Records

Titles of Dashboard Gauges

Base Tables

Core Tables

Extended Tables

Custom Tables

Rules are evaluated using roles. The role with the most permissions evaluates the rules first

If more than one rule applies to a row, the older rule is evaluated first

If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

Rules are evaluated from the general to the specific, so a table rule must be active to continue

True

False

True

False

Banner Navigator

Banner Frame

Application Frame

Application Navigator

Content Menu

Content Frame

Service Catalog

Self Service

Service Department

Customer Service

report

workflow

event

task

records

lists

forms.

fields

Knowledge > articles > My Flagged

Knowledge base > my knowledge > flagged articles

Knowledge > My articles > Flagged

Knowledge > articles > published

The new table archives the parent table and assumed its roles in the database

The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table

A Record Producer is a type of Catalog Item that is used for Requests, not Services

A Record Producer creates user records

A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests

A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

A metric is a report gauge used on homepages to display real-time data

A metric is a time measurement used to report the effectiveness of workflows and SLAs

A metric is used to measure and evaluate the effectiveness of IT service management processes

A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.

Flag article

Review

Bookmark

On Hold

You should never assign roles to groups.

You should assign roles to users.

You should assign roles to groups

You should add users to groups

Event Log contains generated Events, the Event Registry is a table of Event definitions

Event Log is formatted in the Log style, the Event Registry displays different fields

Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)

Event Log is the same as the Event Registry

The human-readable labels and language settings

The definition for each table and column

The information on how tables relate to each other

The language dictionary used for spell checking

Number Maintenance

System Maintenance

Table Maintenance

Record Maintenance

To create a one-to-many relationship

To dot-walk to a core table

To present related fields

To present related records

A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items

A schema map graphically organizes the visual task boards for the CMDB

A schema map graphically displays the Configuration Items that support a business service

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update

A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services

A Dictionary Override is a task within a workflow that requests an action before the workflow can continue

A Dictionary Override sets field properties in extended tables

RITM (Number)>REQ (Number)>PROCUREMENT (Number)

REQ (Number)>RITM (Number)>PROCUREMENT (Number)

REQ (Number)>RITM (Number)>TASK (Number)

FULFILLMENT (Number)>RITM (Number)>TASK (Number)

Testing and visibility

Activate verbose logging

View custom perspectives

Unlock Application master list

Click on the More options (.,.) icon, click Add Tag, type Special Handling, press enter

On the Special Handling field, check the box

On the Tag field, select Special Handling from the choice list

Click on the Context menu, select Add Tag, type Special Handling, press enter

Update sets

Transform maps

System dictionaries

Import sets

Form Context Menu

Form View

Form Buttons

Form Links.

Form Columns

Reduces the need for code

Features scale and control mechanisms

Free spokes are available in the ServiceNow Store

Ensures discoverability and reuse

Automated event management

Inherit

Reverse if false

On lowed

Global

Select Elevate Roles

Add security_admin role to your user account

Impersonate Security Admin

Use System Administrator < Elevate Roles module

Dictionary Design

Field Limiter

UI Policy

UI Design

Form Constraint

Create Record Producer

Create Order Guide

Create Requested Item

Create On-boarding Bot

Security Admin [security_admin]

Sys Admin [sys_admin]

Admin [sn_admin]

System Administrator [admin]

Base Admin [base_admin]

user is a record stored in the User Preference [Sys_user_preference] table

A User is a record stored in the Profile [sys_user_profile] table

A user is 2 field in the LOAP integration

A user is a record stored in the User [sys_user] table

Ensures user has access to the fields in a table, before considering their access to the table

Ensures user can get to work as quickly as possible

Ensures user has access to the application, before evaluating access to a module within the application

Ensures user has access to a table, before evaluating access to a field in the table

Create Record Producer

Create Catalog Item

Create Order Guide

Create Content Item

Execute

Try ir

Run

Test

Preview

Click Gear icon > Personalize window options > Select the appropriate columns

Select the column to be personalized > Click Edit icon (Penal) > Choose me options to personage

Context Menu > View > Personalize

Select the column to be personalized and right at the header > Choose the options to personalize

A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded

A Client Script executes on the server and a Business Rule executes on the client

A Client Script executes on the client and a Business Rule executes on the server

A Client Script executes before a record is loaded and a Business Rule executes after a record is updated

Incident

Problem

Change Request

Config

Dictionary

cmdb

A collection of permissions

A set of user access policies

A Persona in a workflow

A set of access control rules

Pie

Speedometer

Odometer

Thermometer

Horizontal Bar

Semi-Donut

Donut

Create Catalog item for the tablet, and on the form, add a check box variable for each accessary option.

Create Catalog item for the tablet, and add a variable set to the form, for the accessary options.

Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector.

Create a Records producer, and on the form, add a check box variable for each accessary option.

On shopping Cart configuration, select option to show the Add Accessories button.

Script include Scripts

Business Rule Scripts

Access Contra! Scripts

Ul Policies and Client Scripts

All > System Properties > Ul Properties > Turn on the glide.ui.advanced* property

Context Menu > Form Design > add the Save'' button

All > System Properties > Ul Properties > Turn on the Save" button

Context Menu > Form Layout > add the Save* button.

Groups

CRUD

Roles

Script that sets the answer variable to true or false

Conditional Expressions

Browser tab title

Module text color

Preferred browser

Base theme

Font style

Animation style

Header background color

Community

Help Panel (question mark icon)

Docs

Wiki

Operator

Filter Criteria

Operation

Match Criteria

Date-based trigger

Record-based trigger

On-change trigger

Application-based trigger

Updated-date trigger

Configuration, Connect, Chat

Team, Party, Awards

User, Task, Incident

Work, Caller, Timecard

Access List

Can Access

Accessible to

Can Read

sn_knowledge_import

sn_knowledge contribute

Can contribute

Can import

On Breadcrumb, click the > icon, type Hardware and click enter

On the Category column header, right-click and select Show > Hardware

On the list, locate and right-click on the value Hardware, select Show Matching

Right-click on magnifier type Hardware and click enter

Click Funnel icon, type Hardware and click enter

List Links

List Control

List Buttons

List Context Menu

List Override

List Choices

Common Service Date Model (CSDM) product view

Scename Dashboard

CMDB Use Case Modelar

CI Use Case Modeler

sn_cmdt_bak

Sh_emdb_ci

cmap_ret_ci

cmdb_bak

cmdb_ci

sh_eomdb

cmap

User Policy

UI policy

Predictive Intelligence

Assignment Rule

Approver [approver-user]

Authorize [authorize-user]

Reviewer [reviewer_user]

Approver Group [approval_group]

Verification [verify_user]

Request + Response

Save + Update

Write + Read

Submit + Query

Insert + Verify

What is the content of the notification

The associated knowledge base

Under what conditions is the notification sent

Who receives the notification

Settings for handling inactive user accounts

Data policy

Dictionary Design Policy

Data Quality Policy

Field Criteria Policy