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Service-Cloud-Consultant Questions and Answers

Question # 1

Cloud Kicks provides support for their customers 24 hours a day. The Service Managers at Cloud Kicks would like to have a report that shows the average number of days cases stay open. The Service Cloud Consultant has created a report using the standard Age field, but this is not correctly showing the age for open cases.

What should the consultant do to resolve this?

A.

Create a custom formula field to calculate the case age.

B.

Create a report snapshot of number of open cases per day.

C.

Enable Business Hours Age in Setup and add the field to the report.

Question # 2

Universal Containers (UC) has hired a consulting firm to implement Service Cloud for its

contact center for the first time. The project requires quick iterations and speedy completion. UC has

requested frequent updates from the project team for check-ins and refinement.

Which methodology should the consultant recommend given the requirements?

A.

Waterfall

B.

Hybrid

C.

Agile

Question # 3

Which solution should a consultant design so the average number of days that Cases stay open can be easily reported?

A.

Use the standard Case Age field on the report.

B.

Create a formula field on the report to show Case Days Open.

C.

Create a formula field to calculate the days and use the field in the report.

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Salesforce Service-Cloud-Consultant Exam Dumps FAQs

The Salesforce Certified Service Cloud Consultant (Service-Con-201) exam consists of 60 multiple-choice/multiple-select questions. You have 105 minutes to complete the exam, and the passing score is 67%.
Yes, you need to have the Salesforce Administrator credential before you can take the Salesforce Certified Service Cloud Consultant (Service-Con-201) exam.
For successful exam preparation, its advisable to thoroughly study the Salesforce Service Cloud topics, practice using Myexamcollection's Service-Cloud-Consultant study materials, and take timed Service-Cloud-Consultant practice tests to improve your speed and accuracy on exam day.

The Salesforce Service-Cloud-Consultant and ADX261 certifications serve different purposes and target different audiences within the Salesforce ecosystem. Here’s a breakdown of their key differences:

  • Salesforce Service-Cloud-Consultant Certification: The Salesforce Service-Cloud-Consultant Exam is designed for consultants who can design and implement scalable Service Cloud solutions that meet customer business requirements. It focuses on the ability to create maintainable and efficient solutions that contribute to long-term customer success.
  • Salesforce ADX261 Certification: The Salesforce ADX261 Exam designed for Salesforce Administrators responsible for configuring, managing, and maintaining Service Cloud. It focuses on the practical aspects of administering Service Cloud solutions to meet organizational support needs and improve customer satisfaction.
Myexamcollection offers comprehensive Service-Cloud-Consultant exam dumps, a detailed Service-Cloud-Consultant study guide materials to help candidates prepare Salesforce Certified Service Cloud Consultant (Service-Con-201) exam effectively.
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After purchasing the Service-Cloud-Consultant study guide from Myexamcollection, you will receive immediate access to the material, which can be downloaded from your account. Youll also receive an email with the download link and access instructions.
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Yes, Myexamcollections Service-Cloud-Consultant dumps are available in multiple formats, including PDF, making them accessible on various devices like smartphones, tablets, and computers for flexible studying.
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