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Salesforce Service-Cloud-Consultant Exam Dumps - Actual Questions Answers

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Salesforce Service-Cloud-Consultant Questions Answers

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Service-Cloud-Consultant Questions and Answers

Question # 1

Cloud Kicks (CK) recently implemented Knowledge-Centered Support (KCS) to improve the expertise of its agents. The pilot focused on creating articles for the most common support topics. After the pilot, customer satisfaction has improved and average call time has decreased. To continue improving support key performance indicators (KPIs), CK wants to know where to focus its efforts next.

What should a consultant recommend that CK do next?

A.

Allow agents to create and publish articles independently.

B.

Use the Search Activity Gaps dashboard component.

C.

Detach articles from cases to reset statistics.

Question # 2

A customer submitted a case that is routed to a service desk agent at Universal Containers. After the agent responds to the case, they realize the customer is ineligible for support.

Which solution should the consultant recommend to prevent this scenario from happening in the future?

A.

Add the Case's Entitlement related list to the Case Lightning Record Page.

B.

Add the related Contact's Entitlement related list to the Case Lightning Record Page.

C.

Add the related Account's Entitlement related list to the Case Lightning Record Page.

Question # 3

Service agents at Cloud Kicks frequently encounter duplicate cases from the same customers in different channels.

Management would like to provide a method for service agents to handle duplicates and delete one of the cases.

Which action should a consultant recommend?

A.

Enable Case Merge.

B.

Set up duplicate rules on Case.

C.

Create an autolaunched Flow,

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Salesforce Service-Cloud-Consultant Exam Dumps FAQs

The Salesforce Certified Service cloud consultant (SP25) exam consists of 60 multiple-choice/multiple-select questions. You have 105 minutes to complete the exam, and the passing score is 67%.
Yes, you need to have the Salesforce Administrator credential before you can take the Salesforce Certified Service cloud consultant (SP25) exam.
For successful exam preparation, its advisable to thoroughly study the Salesforce Service Cloud topics, practice using Myexamcollection's Service-Cloud-Consultant study materials, and take timed Service-Cloud-Consultant practice tests to improve your speed and accuracy on exam day.

The Salesforce Service-Cloud-Consultant and ADX261 certifications serve different purposes and target different audiences within the Salesforce ecosystem. Here’s a breakdown of their key differences:

  • Salesforce Service-Cloud-Consultant Certification: The Salesforce Service-Cloud-Consultant Exam is designed for consultants who can design and implement scalable Service Cloud solutions that meet customer business requirements. It focuses on the ability to create maintainable and efficient solutions that contribute to long-term customer success.
  • Salesforce ADX261 Certification: The Salesforce ADX261 Exam designed for Salesforce Administrators responsible for configuring, managing, and maintaining Service Cloud. It focuses on the practical aspects of administering Service Cloud solutions to meet organizational support needs and improve customer satisfaction.
Myexamcollection offers comprehensive Service-Cloud-Consultant exam dumps, a detailed Service-Cloud-Consultant study guide materials to help candidates prepare Salesforce Certified Service cloud consultant (SP25) exam effectively.
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After purchasing the Service-Cloud-Consultant study guide from Myexamcollection, you will receive immediate access to the material, which can be downloaded from your account. Youll also receive an email with the download link and access instructions.
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