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Salesforce Certified Service cloud consultant (SP23)
Last Update: 19-Apr-2024
Questions: 177
Buy Now
Salesforce Certified Service cloud consultant (SP23)
Last Update: 19-Apr-2024
Questions: 177
Buy Now
Salesforce Certified Service cloud consultant (SP23)
Last Update: 19-Apr-2024
Questions: 177
Buy Now
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The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that product managers should be more involved in the case management process. The support manager has created predefined case teams for each product and trained support agents to add the appropriate case team to each case.
Which solution allows product managers to quickly see and review the cases that are created for their products?
Universal Containers (UC) is configuring a self-service page for customers to find Knowledge
articles and create cases. UC has recently requested that an Einstein Bot be placed on the page, but
wants to ensure that the bot only directs cases to live agents during normal business hours and
observes holidays.
How should a consultant meet this requirement?
Universal Containers has a case handling process that requires each case to go through a
series of steps within a specified amount of time from case submission to case closure.
Which solution should a consultant recommend to meet these requirements?
The followings list Salesforce Related in MyExamCollection, If you have other Salesforce certifications you want added please contact us.
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