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Salesforce-Sales-Representative - Salesforce Certified Sales Representative

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Salesforce-Sales-Representative Questions and Answers

Question # 1

A company uses the BANT model for sales qualification.

What does BANT indicate to sales representatives?

A.

The proposed approach meets the criteria of being Bold, Ambitious, Noteworthy, and Thorough.

B.

The deal is Beneficial, Acceptable to line management, Narrow in scope, and commercially Tight for sound legal management.

C.

The prospective contact has Budget and Authority to buy, has Need for the product, and the Timing is right.

Question # 2

A customer experiences issues with a product after the sale is complete. The sales representative and service team were not able to resolve the issue.

What is the best course of action in this scenario?

A.

Acknowledge the issue and explain to the customer that service is responsible for fixing it.

B.

Escalate the issue to higher-level stakeholders and work collaboratively to find a solution.

C.

Highlight that all procedural processes have been completed and there is nothing more they can do until more details are known.

Question # 3

A company is struggling to acquire new customers. After careful analysis, it realizes its value proposition is not resonating with potential customers, so it develops a new value proposition.

Which metric should the company use to track the effectiveness of the new value proposition?

A.

Lead quality score

B.

Customer satisfaction score

C.

Lead conversion rate

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