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Salesforce-Communications-Cloud - Salesforce Communications Cloud Accredited Professional (AP) Exam

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Salesforce-Communications-Cloud Questions and Answers

Question # 1

Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers


Model the Ethernet access device as a child product of the dedicated internet service offer


Model dedicated internet service as a child product of the Ethernet access device offer.


Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.


Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added

Question # 2

Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?


Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix


Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems


Create Apex class and hook code to calculate the price and add as a step within the pricing plan


Create another matrix for OTC’s and add all the attributes from Account and product as input and price as Output.

Question # 3

Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.


Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn


Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.


Create a churn trend app from a template in CRM analytics to identify customer likely to churn


Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

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