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HD0-400 - HDI Qualified Customer Support Specialist

HDI HD0-400 Last Week Results!

10

Customers Passed
HDI HD0-400

93%

Average Score In Real
Exam At Testing Centre

93%

Questions came word by
word from this dump

120

Total Questions
HDI HD0-400 Questions Answers

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HD0-400 Questions and Answers

Question # 1

What is a common metric used to measure Support Centre performance?

A.

Abandon before answer (ABA)

B.

Average time to respond (ATR)

C.

Incident quality score (IQS)

D.

Total faxes received (TFR)

Question # 2

What type of question will best encourage a customer to talk more about their incident?

A.

Closed questions.

B.

Technical questions.

C.

Open questions.

D.

Personal questions.

Question # 3

What is the best reason for matching the communication style of your customer?

A.

Matching the communication style of your customer improves the overall efficiency of the Support Centre.

B.

Matching the communication style of your customer increases understanding.

C.

Matching the communication style of your customer establishes you as their preferred contact.

D.

Matching the communication style of your customer helps build friendships.

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