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Field-Service-Consultant - Salesforce Certified Field Service Consultant (SP23)

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Field-Service-Consultant Questions and Answers

Question # 1

Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.

What should a Consultant recommend to accurately record the required work?


Work Orders with Service Appointments


Work Orders with Work Order Line Items


Service Appointments and Service Appointment Line Items


Work Orders with Products Consumed

Question # 2

AW Computing uses a private record access model in the sales, support, and field service organizations.

How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?


Create a user territory for the technicians' primary and secondary territories.


Create a process to change the owner of the service appointment to the assigned technician.


Enable the sharing features in the Field Service settings in the Setup menu.


Configure a sharing rule to share dispatched service appointments with the assigned resource.

Question # 3

A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.

Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers


Create a new user territory associated with the Service Territory and dispatcher.


Configure and run the User Territory Sharing Job in Field Service Settings.


Assign a new user territory and add each of the assigned service resources.


Add the resources assigned to the Service Territory's Member related list.

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