Weekend Sale - Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: mxmas70

 
Home > Avaya > ACSS - 7492 > 7492X

7492X Avaya Aura® Call Center Elite Support Exam Question and Answers

Question # 4

A customer uses the quick installer to install the core applications for their Call Center Elite Multichannel system.

Which three core server applications require manual configuration during the installation process? (Choose three.)

A.

Media Director

B.

Call Routing Server

C.

Interaction Data Server

D.

Web Chat for IIS

E.

Email Media Store

Full Access
Question # 5

A call center has four agents:

Agent 1 has experience with Sales and French.

Agent 2 has experience with Sales and English.

Agent 3 has experience with Support and English.

Agent 4 has experience with Sales and is bilingual in English and French

The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.

Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?

A.

Agent 1

B.

Agent 2

C.

Agent 3

D.

Agent 4

Full Access
Question # 6

Refer to the exhibit.

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

A.

The call will be routes to 2048

B.

The call will queue to skill 1

C.

The call will be disconnected

D.

The call will be routed to 2049

Full Access
Question # 7

A call center supervisor is trying to initiate an emergency condition by using FAC. After required FAC, a busy signal is returned.

Which three reasons are causing this problem? (Choose three.)

A.

The variable associated with emergency is not defined.

B.

The COS-group of the telephone set Console Permission disabled.

C.

The COS group of the telephone set has Priority Calling disabled.

D.

The FAC Vector Variable (VVl-9) Is not defined.

E.

The VDN variable Vl-9 Is not set.

Full Access
Question # 8

In a multi-site Best Services Routing (BSK) configuration, what is the purpose of the Status Poll vector?

A.

The vector is activated when the given remote server is the best available.

B.

The vector contacts the specified remote servers, and collects information from that remote server.

C.

The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).

D.

The vector queues the call to the resource that is likely to provide the best service.

Full Access
Question # 9

Which three commands can be used with Network Call Deflection? (Choose three.)

A.

Collect digits

B.

Route-to number

C.

Announcement

D.

Queue to best:

E.

Wait hearing ringback

Full Access
Question # 10

What are the three key differences between Enhanced look Ahead Interflow(FLAI) and traditional LAI? (Choose three.)

A.

The ELAI uses the interflow-qpos vector command.

B.

The Call Center calls must be queued to first in LLAI.

C.

The ELAI uses route-to number ~r 13035485103.

D.

The ELAI Is near first-in-first-out routing.

E.

The value of the Interflow-qpos can be set as <=12.

Full Access
Question # 11

A customer uses multi site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient manner. To conserve bandwidth they would like announcements to be sourced at the local, regardless of which site is deemed "best".

Which licensed feature must be activated to accomplish this?

A.

BSR Usage Allocation Enhancements

B.

ISDN/SIP Network Call Redirection

C.

VDN Return Destination

D.

BSR Local Treatment for IP and ISDN

Full Access
Question # 12

What must be administered In the route pattern for a multi-site Best Service (Services Routing (HSR) application?

A.

The trunk group must be H.323.

B.

The FRL settings do not apply to HSR.

C.

Set TSC to y and set CA-TSC to "as needed".

D.

The ISDN parameters "QSIG/ETSI TSC Extension" can be left blank.

Full Access
Copyright myexamcollection.com. All Right Reserved.