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6211 - Avaya Aura Contact Center Multimedia Implementation Exam

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6211 Questions and Answers

Question # 1

In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?

A.

the Multimedia Administrator

B.

the Email Manager

C.

the Multimedia Database

D.

the Outbound Campaign Management Tool

Question # 2

Which template would you assign to an Inbound skillset so it can be monitored by the POMBlending Service?

A.

POM Template

B.

Blending Template

C.

Agent Template

D.

Skillset Template

Question # 3

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is usedfor the Web Communications skillset?

A.

WC_

B.

VI_

C.

PO_

D.

SM_

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