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220-1102 CompTIA A+ Certification Core 2 Exam Question and Answers

Question # 4

A systems administrator is configuring centralized desktop management for computers on a domain. The management team has decided that all users' workstations should have the same network drives, printers, and configurations. Which of the following should the administrator use to accomplish this task?

A.

Network and Sharing Center

B.

net use

C.

User Accounts

D.

regedit

E.

Group Policy

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Question # 5

A student is setting up a new Windows 10 laptop for the upcoming semester. The student is interested in customizing the wallpaper. Which of the following should the student use to change the wallpaper?

A.

Apps and Features

B.

Personalization

C.

File Explorer

D.

Task Manager

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Question # 6

A user's Windows computer seems to work well at the beginning of the day. However, its performance degrades throughout the day, and the system freezes when several applications are open. Which of the following should a technician do to resolve the issue? (Select two).

A.

Install the latest GPU drivers.

B.

Reinstall the OS.

C.

Increase the RAM.

D.

Increase the hard drive space.

E.

Uninstall unnecessary software.

F.

Disable scheduled tasks.

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Question # 7

When a user is in the office, the user's mobile phone loads applications and web browses very slowly on a cellular connection. Which of the following is the best way to fix this issue?

A.

Connect to the company's Wi-Fi network.

B.

Change the settings on the phone to connect to a different cellular tower.

C.

Install a cellular repeater at the office for this user.

D.

Update all applications on the phone.

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Question # 8

A technician is trying to connect to a user's laptop in order to securely install updates. Given the following information about the laptop:

Which of the following should the technician do to connect via RDP?

A.

Confirm the user can ping the default gateway.

B.

Change the IP address on the user's laptop.

C.

Change the subnet mask on the user's laptop.

D.

Open port 3389 on the Windows firewall.

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Question # 9

A user's company phone was stolen. Which of the following should a technician do next?

A.

Perform a low-level format.

B.

Remotely wipe the device.

C.

Degauss the device.

D.

Provide the GPS location of the device.

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Question # 10

Which of the following is the best way to limit the loss of confidential data if an employee's company smartphone is lost or stolen?

A.

Installing a VPN

B.

Implementing location tracking

C.

Configuring remote wipe

D.

Enabling backups

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Question # 11

A user clicks a link in an email. A warning message in the user's browser states the site's certificate cannot be verified. Which of the following is the most appropriate action for a technician to take?

A.

Click proceed.

B.

Report the employee to the human resources department for violating company policy.

C.

Restore the computer from the last known backup.

D.

Close the browser window and report the email to IT security.

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Question # 12

A user requested that the file permissions on a Linux device be changed to only allow access to a certain group of users. Which of the following commands should be used to complete the user's request?

A.

cat

B.

chmod

C.

pwd

D.

cacls

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Question # 13

A user requires a drive to be mapped through a Windows command line. Which of the following command-line tools can be utilized to map the drive?

A.

gpupdate

B.

net use

C.

hostname

D.

dir

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Question # 14

A user's computer unexpectedly shut down immediately after the user plugged in a USB headset. Once the user turned the computer back on, everything was functioning properly, including the headset. Which of the following Microsoft tools would most likely be used to determine the root cause?

A.

Event Viewer

B.

System Configuration

C.

Device Manager

D.

Performance Monitor

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Question # 15

Which of the following does MFA provide?

  • Security enhancement

  • Encryption

  • Digital signature

A.

Public key infrastructure

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Question # 16

A technician wants to mitigate unauthorized data access if a computer is lost or stolen. Which of the following features should the technician enable?

A.

Network share

B.

Group Policy

C.

BitLocker

D.

Static IP

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Question # 17

A user's iPhone was permanently locked after several failed log-in attempts. Which of the following authentication methods are needed to restore access, applications, and data to the device?

A.

Fingerprint and pattern

B.

Facial recognition and PIN code

C.

Primary account and password

D.

Recovery contact and recovery key

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Question # 18

A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

A.

Run an antivirus and enable encryption.

B.

Restore the defaults and reimage the corporate OS.

C.

Back up the files and do a system restore.

D.

Undo the jailbreak and enable an antivirus.

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Question # 19

A customer installed a new web browser from an unsolicited USB drive that the customer received in the mail. The browser is not working as expected, and internet searches are redirected to another site. Which of the following should the user do next after uninstalling the browser?

A.

Delete the browser cookies and history.

B.

Reset all browser settings.

C.

Change the browser default search engine.

D.

Install a trusted browser.

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Question # 20

A corporate smartphone was stored for five months after setup. During this time, the company did not have any system updates. When the phone is turned on, an application runs, but it crashes intermittently. Which of the following should a technician do next?

A.

Restart the phone.

B.

Reimage the OS.

C.

Reinstall the application.

D.

Clear the cache.

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Question # 21

An organization is updating the monitors on kiosk machines. While performing the upgrade, the organization would like to remove physical input devices. Which of the following utilities in the Control Panel can be used to turn on the on-screen keyboard to replace the physical input devices?

A.

Devices and Printers

B.

Ease of Access

C.

Programs and Features

D.

Device Manager

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Question # 22

When trying to access a secure internal network, the user receives an error messaging stating, "There is a problem with this website's security certificate." The user reboots the desktop and tries to access the website again, but the issue persists. Which of the following should the user do to prevent this error from reoccurring?

A.

Reimage the system and install SSL.

B.

Install Trusted Root Certificate.

C.

Select View Certificates and then Install Certificate.

D.

Continue to access the website.

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Question # 23

Each time a user tries to go to the selected web search provider, a different website opens. Which of the following should the technician check FIRST?

A.

System time

B.

IP address

C.

DNS servers

D.

Windows updates

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Question # 24

A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the best solution for a technician to implement?

A.

Disable the browser from sending notifications to the Action Center.

B.

Run a full antivirus scan on the computer.

C.

Disable all Action Center notifications.

D.

Move specific site notifications from Allowed to Block.

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Question # 25

As a corporate technician, you are asked to evaluate several suspect email messages on

a client's computer. Corporate policy requires he following:

. All phishing attempts must be reported.

. Future spam emails to users must be prevented.

INSTRUCTIONS

Review each email and perform the

following within the email:

. Classify the emails

. Identify suspicious items, if applicable, in each email

. Select the appropriate resolution

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Question # 26

Which of the following statements describes the purpose of scripting languages?

A.

To access the hardware of the computer it is running on

B.

To automate tasks and reduce the amount of manual labor

C.

To abstract the complexity of the computer system

D.

To compile the program into an executable file

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Question # 27

A technician needs to track evidence for a forensic investigation on a Windows computer. Which of the following describes this process?

A.

Valid license

B.

Data retention requirements

C.

Material safety data sheet

D.

Chain of custody

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Question # 28

Which of the following file extensions should a technician use for a PowerShell script?

A.

.ps1

B.

.py

C.

.sh

D.

.bat

E.

.cmd

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Question # 29

A technician needs to replace a PC's motherboard. The technician shuts down the PC. Which of the following steps should the technician take next?

A.

Turn off the monitor.

B.

Remove the power cord.

C.

Remove the PSU.

D.

Remove the RAM modules.

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Question # 30

A remote user contacts the help desk about an email that appears to be distorted. The technician is unsure what the user means and needs to view the email to assist with troubleshooting. Which of the following should the technician use to assist the user?

A.

VNC

B.

SSH

C.

VPN

D.

RMM

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Question # 31

A client wants a technician to set up a proxy server in a branch office to manage internet access. This involves configuring the workstations to use the new proxy server. Which of the following Internet Options tabs in Control Panel would be most appropriate for the technician to use to configure the settings?

A.

Privacy

B.

Advanced

C.

Content

D.

Connections

E.

Security

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Question # 32

A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer. Which of the following tools provides this type of access?

A.

FTP

B.

RDP

C.

SSH

D.

VNC

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Question # 33

Which of the following filesystems replaced FAT as the preferred filesystem for Microsoft Windows OS?

A.

APFS

B.

FAT32

C.

NTFS

D.

ext4

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Question # 34

Applications on a computer are not updating, which is preventing the user from opening certain files. Which of the following MMC snap-ins should the technician launch next to continue troubleshooting the issue?

A.

gpedit.msc

B.

perfmon.msc

C.

devmgmt.msc

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Question # 35

A manager reports that staff members often forget the passwords to their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

A.

Enable multifactor authentication.

B.

Increase the failed log-in threshold.

C.

Remove complex password requirements.

D.

Implement a single sign-on with biometrics.

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Question # 36

A large company is changing its password length requirements. The Chief Information Officer is mandating that passwords now be at least 12 characters long, instead of 10. Which of the following should be used to adjust this setting?

A.

Group Policy

B.

User accounts

C.

Access control lists

D.

Authenticator applications

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Question # 37

Which of the following environments allows for the testing of critical systems without the risk of them being negatively impacted by changes?

A.

Regression

B.

Cloud

C.

Production

D.

Sandbox

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Question # 38

A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the Mtv1C console. Which of the following is the NEXT step the technician should take to resolve the issue?

A.

Run the antivirus scan.

B.

Add the required snap-in.

C.

Restore the system backup

D.

use the administrator console.

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Question # 39

A field technician applied a Group Policy setting to all the workstations in the network. This setting forced the workstations to use a specific SNTP server. Users are unable to log in now. Which of the following is the MOST likely cause of this issue?

A.

The SNTP server is offline.

B.

A user changed the time zone on a local machine.

C.

The Group Policy setting has disrupted domain authentication on the system,

D.

The workstations and the authentication server have a system clock difference.

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Question # 40

Which of the following command-line tools will delete a directory?

A.

md

B.

del

C.

dir

D.

rd

E.

cd

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Question # 41

A user's system is infected with malware. A technician updates the anti-malware software and runs a scan that removes the malware. After the user reboots the system, it once again becomes infected with malware. Which of the following will MOST likely help to permanently remove the malware?

A.

Enabling System Restore

B.

Educating the user

C.

Booting into safe mode

D.

Scheduling a scan

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Question # 42

A user in a corporate office reports the inability to connect to any network drives. No other users have reported this issue. Which of the following is the MOST likely reason the user is having this issue?

A.

The user is not connected to the VPN.

B.

The file server is offline.

C.

A low battery is preventing the connection.

D.

The log-in script failed.

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Question # 43

In which of the following scenarios would remote wipe capabilities MOST likely be used? (Select TWO).

A.

A new IT policy requires users to set up a lock screen PIN.

B.

A user is overseas and wants to use a compatible international SIM Card.

C.

A user left the phone at home and wants to prevent children from gaining access to the phone.

D.

A user traded in the company phone for a cell carrier upgrade by mistake.

E.

A user cannot locate the phone after attending a play at a theater.

F.

A user forgot the phone in a taxi, and the driver called the company to return the device.

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Question # 44

A technician is upgrading the backup system for documents at a high-volume law firm. The current backup system can retain no more than three versions of full backups before failing. The law firm is not concerned about restore times but asks the technician to retain more versions when possible. Which of the following backup methods should the technician MOST likely implement?

A.

Full

B.

Mirror

C.

Incremental

D.

Differential

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Question # 45

Which of the following is a data security standard for protecting credit cards?

A.

PHI

B.

NIST

C.

PCI

D.

GDPR

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Question # 46

A technician just completed a Windows 10 installation on a PC that has a total of 16GB of RAM. The technician notices the Windows OS has only 4GB of RAM available for use. Which of the following explains why the OS can only access 46B of RAM?

A.

The UEFI settings need to be changed.

B.

The RAM has compatibility issues with Windows 10.

C.

Some of the RAM is defective.

D.

The newly installed OS is x86.

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Question # 47

Before leaving work, a user wants to see the traffic conditions for the commute home. Which of the following tools can the user employ to schedule the browser to automatically launch a traffic website at 4:45 p.m.?

A.

taskschd.msc

B.

perfmon.msc

C.

lusrmgr.msc

D.

Eventvwr.msc

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Question # 48

A user received the following error upon visiting a banking website:

The security presented by website was issued a different website' s address .

A technician should instruct the user to:

A.

clear the browser cache and contact the bank.

B.

close out of the site and contact the bank.

C.

continue to the site and contact the bank.

D.

update the browser and contact the bank.

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Question # 49

A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of the following would MOST likely solve the issue?

A.

Updating the operating system

B.

Changing proxy settings

C.

Reinstalling the browser

D.

Enabling port forwarding

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Question # 50

An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?

A.

Risk analysis

B.

Sandbox testing

C.

End user acceptance

D.

Lessons learned

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Question # 51

A new spam gateway was recently deployed at a small business However; users still occasionally receive spam. The management team is concerned that users will open the messages and potentially

infect the network systems. Which of the following is the MOST effective method for dealing with this Issue?

A.

Adjusting the spam gateway

B.

Updating firmware for the spam appliance

C.

Adjusting AV settings

D.

Providing user training

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Question # 52

A systems administrator needs to reset a users password because the user forgot it. The systems administrator creates the new password and wants to further protect the user's account Which of the following should the systems administrator do?

A.

Require the user to change the password at the next log-in.

B.

Disallow tie user from changing the password.

C.

Disable the account

D.

Choose a password that never expires.

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Question # 53

A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?

A.

Installer_x64.exe

B.

Installer_Files.zip

C.

Installer_32.msi

D.

Installer_x86.exe

E.

Installer_Win10Enterprise.dmg

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Question # 54

A customer recently experienced a power outage at a SOHO. The customer does not think the components are connected properly. A print job continued running for several minutes after the power failed, but the customer was not able to interact with the computer. Once the UPS stopped beeping, all functioning devices also turned off. In case of a future power failure, the customer wants to have the most time available to save cloud documents and shut down the computer without losing any data.

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Question # 55

A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see. Which of the following should a network administrator do to BEST prevent data theft within the call center?

A.

Encrypt the workstation hard drives.

B.

Lock the workstations after five minutes of inactivity.

C.

Install privacy screens.

D.

Log off the users when their workstations are not in use.

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Question # 56

A suite of security applications was installed a few days ago on a user's home computer. The user reports that the

computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST?

A.

Services in Control Panel to check for overutilization

B.

Performance Monitor to check for resource utilization

C.

System File Checker to check for modified Windows files

D.

Event Viewer to identify errors

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Question # 57

Following a recent power outage, several computers have been receiving errors when booting. The technician suspects file corruption has occurred. Which of the following steps should the technician try FIRST to correct the issue?

A.

Rebuild the Windows profiles.

B.

Restore the computers from backup.

C.

Reimage the computers.

D.

Run the System File Checker.

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Question # 58

A technician is reimaging a desktop PC. The technician connects the PC to the network and powers it on. The technician attempts to boot the computer via the NIC to image the computer, but this method does not work. Which of the following is the MOST likely reason the computer is unable to boot into the imaging system via the network?

A.

The computer's CMOS battery failed.

B.

The computer's NIC is faulty.

C.

The PXE boot option has not been enabled

D.

The Ethernet cable the technician is using to connect the desktop to the network is faulty.

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Question # 59

A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

A.

Avoid distractions

B.

Deal appropriately with customer's confidential material .

C.

Adhere to user privacy policy

D.

Set and meet timelines

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Question # 60

A laptop user is visually impaired and requires a different cursor color. Which of the following OS utilities is used to change the color of the cursor?

A.

Keyboard

B.

Touch pad

C.

Ease of Access Center

D.

Display settings

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Question # 61

A user connected a laptop to a wireless network and was tricked into providing login credentials for a website. Which of the following threats was used to carry out the attack?

A.

Zero day

B.

Vishing

C.

DDoS

D.

Evil twin

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Question # 62

A technician is tasked with configuring a computer for a visually impaired user. Which of the following utilities should the technician use?

A.

Device Manager

B.

System

C.

Ease of Access Center

D.

Programs and Features

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Question # 63

Which of the following is a consequence of end-of-lite operating systems?

A.

Operating systems void the hardware warranty.

B.

Operating systems cease to function.

C.

Operating systems no longer receive updates.

D.

Operating systems are unable to migrate data to the new operating system.

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Question # 64

The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?

A.

Requiring strong passwords

B.

Disabling cached credentials

C.

Requiring MFA to sign on

D.

Enabling BitLocker on all hard drives

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Question # 65

A small business owner wants to install newly purchased software on all networked PCs. The network is not configured as a domain, and the owner wants to use the easiest method possible. Which of the following is the MOST deficient way lor the owner to install the application?

A.

Use a network share to share the installation files.

B.

Save software to an external hard drive to install.

C.

Create an imaging USB for each PC.

D.

Install the software from the vendor's website

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Question # 66

A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro, The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time. Which of the following methods would be MOST efficient?

A.

Golden image

B.

Remote network install

C.

In-place upgrade

D.

Clean install

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Question # 67

Which of the following is command options is used to display hidden files and directories?

A.

-a

B.

-s

C.

-lh

D.

-t

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Question # 68

A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?

A.

Ask the user for the model number of the hardware.

B.

Offer a temporary replacement device to the user.

C.

Submit the issue to the manufacturer.

D.

Remotely install updates to the device driver.

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Question # 69

A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST?

A.

Encryption

B.

Wi-Fi channel

C.

Default passwords

D.

Service set identifier

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Question # 70

A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes?

A.

Run sfc / scannow on the drive as the administrator.

B.

Run clearnmgr on the drive as the administrator

C.

Run chkdsk on the drive as the administrator.

D.

Run dfrgui on the drive as the administrator.

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Question # 71

Which of the following file extensions are commonly used to install applications on a macOS machine? (Select THREE).

A.

.mac

B.

.Pkg

C.

.deb

D.

.dmg

E.

.msi

F.

.appx

G.

.app

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Question # 72

A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee. Which of the following methods should the technician use to refresh the laptop?

A.

Internet-based upgrade

B.

Repair installation

C.

Clean install

D.

USB repair

E.

In place upgrade

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Question # 73

A user's smartphone data usage is well above average. The user suspects an installed application is transmitting data in the background. The user would like to be alerted when an application attempts to communicate with the internet. Which of the following BEST addresses the user's concern?

A.

Operating system updates

B.

Remote wipe

C.

Antivirus

D.

Firewall

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Question # 74

A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?

A.

Default gateway

B.

Host address

C.

Name server

D.

Subnet mask

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Question # 75

A company needs to securely dispose of data stored on optical discs. Which of the following is the MOST effective method to accomplish this task?

A.

Degaussing

B.

Low-level formatting

C.

Recycling

D.

Shredding

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Question # 76

A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used?

A.

afc

B.

ehkdsk

C.

git clone

D.

zobocopy

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Question # 77

A company is Issuing smartphones to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST solution?

A.

Anti-malware

B.

Remote wipe

C.

Locator applications

D.

Screen lock

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Question # 78

A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel. Which of the following explains why the technician unable to find this menu item?

A.

The hardware does not meet BitLocker's minimum system requirements.

B.

BitLocker was renamed for Windows 10.

C.

BitLocker is not included on Windows 10 Home.

D.

BitLocker was disabled in the registry of the laptop

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Question # 79

The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat?

A.

Encryption at rest

B.

Account lockout

C.

Automatic screen lock

D.

Antivirus

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Question # 80

A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user's laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user's laptop and finds the antivirus engine and definitions are current. Which of the following has MOST likely occurred?

A.

Ransomware

B.

Failed OS updates

C.

Adware

D.

Missing system files

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Question # 81

A technician is unable to join a Windows 10 laptop to a domain Which of the following is the MOST likely reason?

A.

The domain's processor compatibility is not met

B.

The laptop has Windows 10 Home installed

C.

The laptop does not have an onboard Ethernet adapter

D.

The Laptop does not have all current Windows updates installed

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Question # 82

A technician at a customer site is troubleshooting a laptop A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the following should the technician perform?

A.

Change the DNS address to 1.1.1.1

B.

Update Group Policy

C.

Add the site to the client's exceptions list

D.

Verity the software license is current.

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Question # 83

A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?

A.

Privacy

B.

Indexing Options

C.

System

D.

Device Manager

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Question # 84

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View attachments to determine the problem.

Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

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Question # 85

A user has requested help setting up the fingerprint reader on a Windows 10 laptop. The laptop is equipped with a fingerprint reader and is joined to a domain Group Policy enables Windows Hello on all computers in the environment. Which of the following options describes how to set up Windows Hello Fingerprint for the user?

A.

Navigate to the Control Panel utility, select the Security and Maintenance submenu, select Change Security and Maintenance settings, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete

B.

Navigate to the Windows 10 Settings menu, select the Accounts submenu, select Sign in options, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.

C.

Navigate to the Windows 10 Settings menu, select the Update & Security submenu select Windows Security, select Windows Hello Fingerprint and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete

D.

Navigate to the Control Panel utility, select the Administrative Tools submenu, select the user account in the list, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete.

Full Access
Question # 86

A user contacted the help desk to report pop-ups on a company workstation indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Select TWO)

A.

Scan the computer with the company-provided antivirus software

B.

Install a new hard drive and clone the user's drive to it

C.

Deploy an ad-blocking extension to the browser.

D.

Uninstall the company-provided antivirus software

E.

Click the link in the messages to pay for virus removal

F.

Perform a reset on the user's web browser

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Question # 87

A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?

A.

Removed all jewelry

B.

Completed an inventory of tools before use

C.

Practiced electrical fire safety

D.

Connected a proper ESD strap

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Question # 88

A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue?

A.

Time drift

B.

Dual in-line memory module failure

C.

Application crash

D.

Filesystem errors

Full Access
Question # 89

A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet. Which of the following actions should the technician do FIRST?

A.

Lock all devices in a closet.

B.

Ensure all devices are from the same manufacturer.

C.

Change the default administrative password.

D.

Install the latest operating system and patches

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Question # 90

A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible. Which of the following should the technician configure?

A.

WPA2 with TKIP

B.

WPA2 with AES

C.

WPA3withAES-256

D.

WPA3 with AES-128

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Question # 91

An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence?

A.

Encrypt the files

B.

Clone any impacted hard drives

C.

Contact the cyber insurance company

D.

Inform law enforcement

Full Access
Question # 92

A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?

A.

.deb

B.

.vbs

C.

.exe

D.

.app

Full Access
Question # 93

A user wants to set up speech recognition on a PC. In which of the following Windows Settings tools can the user enable this option?

A.

Language

B.

System

C.

Personalization

D.

Ease of Access

Full Access
Question # 94

A Chief Executive Officer has learned that an exploit has been identified on the web server software, and a patch is not available yet. Which of the following attacks MOST likely occurred?

A.

Brute force

B.

Zero day

C.

Denial of service

D.

On-path

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Question # 95

A technician needs to document who had possession of evidence at every step of the process. Which of the following does this process describe?

A.

Rights management

B.

Audit trail

C.

Chain of custody

D.

Data integrity

Full Access
Question # 96

A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST?

A.

Full

B.

Non-parity

C.

Differential

D.

Incremental

Full Access
Question # 97

Which of the following provide the BEST way to secure physical access to a data cento server room? (Select TWO).

A.

Biometric lock

B.

Badge reader

C.

USB token

D.

Video surveillance

E.

Locking rack

F.

Access control vestibule

Full Access
Question # 98

A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?

A.

Remote wipe

B.

Anti-maIware

C.

Device encryption

D.

Failed login restrictions

Full Access
Question # 99

A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be updated to reflect this new requirement?

A.

MDM

B.

EULA

C.

IRP

D.

AUP

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Question # 100

During a recent flight an executive unexpectedly received several dog and cat pictures while trying to watch a movie via in-flight Wi-Fi on an iPhone. The executive has no records of any contacts sending pictures like these and has not seen these pictures before. To BEST resolve this issue, the executive should:

A.

set AirDrop so that transfers are only accepted from known contacts

B.

completely disable all wireless systems during the flight

C.

discontinue using iMessage and only use secure communication applications

D.

only allow messages and calls from saved contacts

Full Access
Question # 101

When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

A.

Have the user provide a callback phone number to be added to the ticket

B.

Assign the ticket to the department's power user

C.

Register the ticket with a unique user identifier

D.

Provide the user with a unique ticket number that can be referenced on subsequent calls.

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Question # 102

A technician needs to transfer a file to a user's workstation. Which of the following would BEST accomplish this task utilizing the workstation's built-in protocols?

A.

VPN

B.

SMB

C.

RMM

D.

MSRA

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Question # 103

A technician is in the process of installing a new hard drive on a server but is called away to another task. The drive has been unpackaged and left on a desk. Which of the following should the technician perform before leaving?

A.

Ask coworkers to make sure no one touches the hard drive.

B.

Leave the hard drive on the table; it will be okay while the other task is completed.

C.

Place the hard drive in an antistatic bag and secure the area containing the hard drive.

D.

Connect an electrostatic discharge strap to the drive.

Full Access
Question # 104

A user lost a company tablet that was used for customer intake at a doctor's office. Which of the following actions would BEST protect against unauthorized access of the data?

A.

Changing the office's Wi-Fi SSID and password

B.

Performing a remote wipe on the device

C.

Changing the user's password

D.

Enabling remote drive encryption

Full Access
Question # 105

Which of the following script types is used with the Python language by default?

A.

.ps1

B.

.vbs

C.

.bat

D.

.py

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Question # 106

A user receives the following error while attempting to boot a computer.

BOOTMGR is missing

press Ctrl+Alt+Del to restart

Which of the following should a desktop engineer attempt FIRST to address this issue?

A.

Repair Windows.

B.

Partition the hard disk.

C.

Reimage the workstation.

D.

Roll back the updates.

Full Access
Question # 107

A technician is securing a new Windows 10 workstation and wants to enable a Screensaver lock. Which of the following options in the Windows settings should the technician use?

A.

Ease of Access

B.

Privacy

C.

Personalization

D.

Update and Security

Full Access
Question # 108

Which of the following would MOST likely be deployed to enhance physical security for a building? (Select TWO).

A.

Multifactor authentication

B.

Badge reader

C.

Personal identification number

D.

Firewall

E.

Motion sensor

F.

Soft token

Full Access
Question # 109

An organization implemented a method of wireless security that requires both a user and the user's computer to be in specific managed groups on the server in order to connect to Wi-Fi. Which of the following wireless security methods BEST describes what this organization implemented?

A.

TKIP

B.

RADIUS

C.

WPA2

D.

AES

Full Access
Question # 110

A technician downloads a validated security tool and notes the vendor hash of a58e87a2. When the download is complete, the technician again validates the hash, but the value returns as 2a876a7d3. Which of the following is the MOST likely cause of the issue?

A.

Private-browsing mode

B.

Invalid certificate

C.

Modified file

D.

Browser cache

Full Access
Question # 111

A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the available RAM?

A.

The system is missing updates.

B.

The system is utilizing a 32-bit OS.

C.

The system's memory is failing.

D.

The system requires BIOS updates

Full Access
Question # 112

Which of the following often uses an SMS or third-party application as a secondary method to access a system?

A.

MFA

B.

WPA2

C.

AES

D.

RADIUS

Full Access
Question # 113

A user receives an error message from an online banking site that states the following:

Your connection is not private. Authority invalid.

Which of the following actions should the user take NEXT?

A.

Proceed to the site.

B.

Use a different browser.

C.

Report the error to the bank.

D.

Reinstall the browser.

Full Access
Question # 114

A manager called the help desk to ask for assistance with creating a more secure environment for the finance department- which resides in a non-domain environment. Which of the following would be the BEST method to protect against unauthorized use?

A.

Implementing password expiration

B.

Restricting user permissions

C.

Using screen locks

D.

Disabling unnecessary services

Full Access
Question # 115

While staying at a hotel, a user attempts to connect to the hotel Wi-Fi but notices that multiple SSIDs have very similar names. Which of the following social-engineering attacks is being attempted?

A.

Evil twin

B.

Impersonation

C.

Insider threat

D.

Whaling

Full Access
Question # 116

A technician is working on a way to register all employee badges and associated computer IDs. Which of the following options should the technician use in order to achieve this objective?

A.

Database system

B.

Software management

C.

Active Directory description

D.

Infrastructure as a Service

Full Access
Question # 117

Which of the following is the proper way for a technician to dispose of used printer consumables?

A.

Proceed with the custom manufacturer's procedure.

B.

Proceed with the disposal of consumables in standard trash receptacles.

C.

Empty any residual ink or toner from consumables before disposing of them in a standard recycling bin.

D.

Proceed with the disposal of consumables in standard recycling bins.

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Question # 118

A user reports that after a recent software deployment to upgrade applications, the user can no longer use the Testing program.

However, other employees can successfully use the Testing program.

INSTRUCTIONS

Review the information in each tab to verify the results of the deployment and resolve any issues discovered by selecting the:

  • Index number of the Event Viewer issue
  • First command to resolve the issue
  • Second command to resolve the issue

BSOD

Commands:

Event Viewer:

System Error:

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Question # 119

A systems administrator is creating periodic backups of a folder on a Microsoft Windows machine. The source data is very dynamic, and files are either added or deleted regularly. Which of the following utilities can be used to ‘mirror the source data for the backup?

A.

copy

B.

xcopy

C.

robocopy

D.

Copy-Item

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Question # 120

A company is retiring old workstations and needs a certificate of destruction for all hard drives. Which of the following would be BEST to perform on the hard drives to ensure the data is unrecoverable? (Select TWO).

A.

Standard formatting

B.

Drilling

C.

Erasing

D.

Recycling

E.

Incinerating

F.

Low-level formatting

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Question # 121

A technician, who is working at a local office, has found multiple copies of home edition software installed on computers. Which of the following does this MOST likely violate?

A.

EULA

B.

Pll

C.

DRM

D.

Open-source agreement

Full Access
Question # 122

A data center is required to destroy SSDs that contain sensitive information. Which of the following is the BEST method to use for the physical destruction of SSDs?

A.

Wiping

B.

Low-level formatting

C.

Shredding

D.

Erasing

Full Access
Question # 123

The audio on a user's mobile device is inconsistent when the user uses wireless headphones and moves around. Which of the following should a technician perform to troubleshoot the issue?

A.

Verify the Wi-Fi connection status.

B.

Enable the NFC setting on the device.

C.

Bring the device within Bluetooth range.

D.

Turn on device tethering.

Full Access
Question # 124

A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the

available RAM?

A.

The system is missing updates.

B.

The systems utilizing a 32-bit OS.

C.

The system's memory is failing.

D.

The system requires BIOS updates.

Full Access
Question # 125

A user receives a call from someone who claims to be from the user's bank and requests information to ensure the user's account is safe. Which of the following social-engineering attacks is the user experiencing?

A.

Phishing

B.

Smishing

C.

Whaling

D.

Vishing

Full Access
Question # 126

An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue. Which of the following should the

technician perform to fix the issue?

A.

Disable the Windows Update service.

B.

Check for updates.

C.

Restore hidden updates.

D.

Rollback updates.

Full Access
Question # 127

A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue?

A.

Default gateway settings

B.

DHCP settings

C.

IP address settings

D.

Firewall settings

E.

Antivirus settings

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Question # 128

An IT security team is implementing a new Group Policy that will return a computer to the login after three minutes. Which of the following BEST describes the change in policy?

A.

Login times

B.

Screen lock

C.

User permission

D.

Login lockout attempts

Full Access
Question # 129

A user requires local administrative access to a workstation. Which of the following Control Panel utilities allows the technician to grant access to the user?

A.

System

B.

Network and Sharing Center

C.

User Accounts

D.

Security and Maintenance

Full Access
Question # 130

A change advisory board authorized a setting change so a technician is permitted to implement the change. The technician successfully implemented the change. Which of the following should be done NEXT?

A.

Document the date and time of change.

B.

Document the purpose of the change.

C.

Document the risk level.

D.

Document findings of the sandbox test.

Full Access
Question # 131

A technician is setting up a conference room computer with a script that boots the application on login. Which of the following would the technician use to accomplish this task? (Select TWO).

A.

File Explorer

B.

Startup Folder

C.

System Information

D.

Programs and Features

E.

Task Scheduler

F.

Device Manager

Full Access
Question # 132

A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?

A.

Delete the application's cache.

B.

Check for application updates.

C.

Roll back the OS update.

D.

Uninstall and reinstall the application.

Full Access
Question # 133

Which of the following operating systems were designed for smartphones? (Select two).

A.

Ubuntu

B.

CentOS

C.

macOS

D.

Chrome OS

E.

iOS

F.

Android

Full Access
Question # 134

Which of the following environmental controls is most important to maintain the safety of a data center?

A.

Temperature control

B.

Humidity control

C.

Fire suppression control

D.

Power managementcontrol

Full Access
Question # 135

Which of the following is used as a password manager in the macOS?

A.

Terminal

B.

FileVault

C.

Privacy

D.

Keychain

Full Access
Question # 136

When a user attempts to open an email using a company-issued smartphone, the user receives a message stating the email is encrypted and cannot be opened. The user forwards the email to a personal account and receives the same message. The user then contacts the IT department for assistance. The technician instructs the user to contact the sender to exchange information in order to decode the message. Which of the following will the user receive from the sender?

A.

Keys

B.

Token

C.

Password

D.

RootCA

Full Access
Question # 137

A technician is setting up a network printer for a customer who has a SOHO router. The technician wants to make sure the printer stays connected in the future and is available on all the computers in the house. Which of the following should the technician configure on the printer?

A.

DNS settings

B.

Static IP

C.

WWAN

D.

Meteredconnection

Full Access
Question # 138

A company installed WAPs and deployed new laptops and docking stations to all employees. The docking stations are connected via LAN cables. Users are now reporting degraded network service. The IT department has determined that the WAP mesh network is experiencing a higher than anticipated amount of traffic. Which of the following would be the most efficient way to ensure the wireless network can support the expected number of wireless users?

A.

Replacing non-mobile users' laptops with wired desktop systems

B.

Increasing the wireless network adapter metric

C.

Adding wireless repeaters throughout the building

D.

Upgrading the current mesh network to support the 802.11 n specification

Full Access
Question # 139

Which of the following features can a technician use to ensure users are following password length requirements?

A.

Group Policy

B.

Log-on script

C.

Access controllist

D.

Security groups

Full Access
Question # 140

A malicious user was able to export an entire website's user database by entering specific commands into a field on the company's website. Which of the following did the malicious user most likely exploit to extract the data?

A.

Cross-site scripting

B.

SQL injection

C.

Brute-force attack

D.

DDoS attack

Full Access
Question # 141

A technician is troubleshooting a Windows 10 PC that has experienced a BSOD. The user recently installed optional Windows updates. Which of the following is best way to resolve the issue?

A.

Enable System Restore.

B.

Roll back the device drivers.

C.

Reinstall the OS.

D.

Update the BIOS.

Full Access
Question # 142

A user reports that an Android mobile device takes a long time to boot, and all applications crash when launched. The user installed the applications from a third-party website. Which of the following steps should the technician complete to diagnose the issue?

A.

Scan the system for malware.

B.

Clear the web browser cache.

C.

Enroll the device in an MDM system.

D.

Confirm the compatibility of the applications with the OS.

Full Access
Question # 143

A technician wants to harden Windows workstations after a recent security audit indicated the company is vulnerable to brute-force attacks. Which of the following features should the technician implement to mitigate such attacks?

A.

System screen lock

B.

Failed log-in lockout

C.

Restricted user permissions

D.

Data-at-rest encryption

Full Access
Question # 144

A technician is troubleshooting a smartphone that is unable to download and install the latest OS update. The technician notices the device operates more slowly than expected, even after rebooting and closing all applications. Which of the following should the technician check next?

A.

Application permissions

B.

Available storage space

C.

Battery charge level

D.

Wi-Fi connection speed

Full Access
Question # 145

A customer service representative is unable to send jobs to a printer at a remote branch office. However, the representative can print successfully to a local network printer. Which of the following commands should a technician use to view the path of the network traffic from the PC?

A.

netstat

B.

ping

C.

format

D.

tracert

Full Access
Question # 146

Multiple users routinely record log-in information in readily accessible areas. Which of the following is the best way to mitigate this issue?

A.

Trusted sources

B.

Valid certificates

C.

User training

D.

Password manager

Full Access
Question # 147

A user reports receiving constant, unwanted pop-ups and being unable to close the browser window. These issues have impacted the user's productivity and may have caused the user's files to be altered. Which of the following should a technician do to address these issues with minimal impact to the user?

A.

Use System Restore to recover the OS files.

B.

Wipe the computer and install a new copy of the OS.

C.

Identify whether the disk partition table has been reduced in size.

D.

Perform a full-system, antivirus scan and check browser notifications.

Full Access
Question # 148

An employee using an Apple MacBook is receiving frequent, random pop-up requests from other Apple devices wanting to share photos and videos and asking whether the user would like to accept the request Which of the following configurations should the technician advise the user to change first"?

A.

Wi-Fi

B.

iCloud

C.

Antivirus

D.

AirDrop

Full Access
Question # 149

A technician is upgrading the Microsoft Windows 10 OS. Which of the following are required for the technician to safely upgrade the OS? (Select two).

A.

Release notes

B.

Antivirus software

C.

Backup of critical data

D.

Device drivers

E.

Word processing software

F.

Safe boot mode

Full Access
Question # 150

A user's work PC has been the target of multiple phishing attacks. Which of the following is a way for the user to prevent further attacks?

A.

Enabling Windows Firewall

B.

Activating the email spam filter

C.

Using a secure VPN connection

D.

Running vulnerability scans on a schedule

Full Access
Question # 151

A user recently downloaded a free game application on an Android device. The device then began crashing frequently and quickly losing its battery charge. Which of the following should the technician recommend be done first to remediate these issues? (Select two).

A.

Uninstall the game application.

B.

Perform a factory reset of the device.

C.

Connect the device to an external charger.

D.

Install the latest security patches.

E.

Clear the application's cache.

F.

Enable the device's built-in anti-malware protection.

Full Access
Question # 152

An administrator needs to back up the following components of a single workstation:

•The installation of the operating system

•Applications

•User profiles

•System settings

Which of the following backup methods can the administrator use to ensure the workstation is properly backed up?

A.

Differential

B.

Image

C.

Synthetic

D.

Archive

Full Access
Question # 153

A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools built in to Windows Which of the following is the best option to troubleshoot the user's computer?

A.

Screen share

B.

MSRA

C.

Virtual network computer

D.

RDP

Full Access
Question # 154

A technician downloaded an OS installation file but is unable to run it. When the technician tries to open the file, a message indicates no software is installed to run this file. Which of the following should the technician do next to attempt to access the OS file?

A.

Request physical media

B.

Mount the ISO file.

C.

Install a third-party software.

D.

Download an appropriate 32-bit/64-bit OS file.

Full Access
Question # 155

Which of the following is the weakest wireless security protocol?

A.

WEP

B.

WPA2

C.

TKIP

D.

AES

Full Access
Question # 156

Which of the following macOS file types requires mounting before installation?

A.

.pkg

B.

.zip

C.

.app

D.

.dmg

Full Access
Question # 157

A web developer installs and launches a new external web server. Immediately following the launch, the performance of all traffic traversing the firewall degrades substantially. Which of the following considerations was overlooked?

A.

OS compatibility

B.

Quality of service

C.

32- vs. 64-bit architecture

D.

Storage requirements

Full Access
Question # 158

Which of the following best describes a rollback plan?

A.

A developer configures a process to return to the starting state upon completion.

B.

A user asks to remove an unneeded fileshare.

C.

An administrator applies new settings to a computer after the previous settings failed.

D.

A technician reverts the system to a previous state following a failed upgrade.

Full Access
Question # 159

Which of the following features can be used to ensure a user can access multiple versions of files?

A.

Multiple desktops

B.

Remote Disc

C.

Time Machine

D.

FileVault

Full Access
Question # 160

An administrator needs to select a method to dispose of SSDs containing sensitive data. Which of the following are the most appropriate methods? (Select two).

A.

Degauss

B.

Delete

C.

Incinerate

D.

Recycle

E.

Format

F.

Shred

Full Access
Question # 161

A home office user wants to ensure a PC is backed up and protected against local natural disasters and hardware failures. Which of the following would meet the user's requirements?

A.

Using an agent-based cloud backup solution

B.

Implementing a grandfather-father-son backup rotation

C.

Automating backups to a local network share

D.

Saving files manually to an external drive

Full Access
Question # 162

Which of the following commands lists running processes in Linux?

A.

top

B.

apt-get

C.

Is

D.

cat

Full Access
Question # 163

A network administrator is setting up the security for a SOHO wireless network. Which of the following options should the administrator enable to secure the network?

A.

NAT

BWPA3

B.

802.1X

C.

Static IP

Full Access
Question # 164

Employees at comptia.org are reporting getting an usual amount of emails from a coworker. A technician discovers the emails were sent from the following address:

john@cOmptia.org

Which of the following social engineering attacks is this an example of?

A.

Whaling

B.

Insider threat

C.

Phishing

D.

Vishing

E.

Evil twin

Full Access
Question # 165

A Windows 10 computer is not installing updates and continues to receive errors even during manual update installations. Which of the following should a technician do to fix the issues? (Select two).

A.

Ensure that the Windows Update Utility is the latest version.

B.

Refresh local WSUS settings on the computer.

C.

Delete the Windows Update cache.

D.

Run the System check to verify system files.

E.

Reimage the operating system while retaining user files.

F.

Reset WMI and re-register system .dlls.

Full Access
Question # 166

A technician is concerned about a large increase in the number of whaling attacks happening in the industry. The technician wants to limit the company's risk to avoid any issues. Which of the following items should the technician implement?

A.

Screened subnet

B.

Firewall

C.

Anti-phishing training

D.

Antivirus

Full Access
Question # 167

A desktop technician has received reports that a user's PC is slow to load programs and saved files. The technician investigates and discovers an older HDD with adequate free space. Which of the following should the technician use to alleviate the issue first?

A.

Disk Management

B.

Disk Defragment

C.

Disk Cleanup

D.

Device Manager

Full Access
Question # 168

A user contacts the help desk to request assistance with a program feature. The user is in a different building but on the same network as the help desk technician. Which of the following should the technician use to assist the user?

A.

AAA

B.

SSH

C.

RDP

D.

VPN

Full Access
Question # 169

A new employee is having difficulties using a laptop with a docking station The laptop is connected to the docking station, and the laptop is closed. The external monitor works for a few seconds, but then the laptop goes to sleep. Which of the following options should the technician configure in order to fix the Issue?

A.

Hibernate

B.

Sleep/suspend

C.

Choose what closing the lid does

D.

Turn on fast startup

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Question # 170

Which of the following protects a mobile device against unwanted access when it is left unattended?

A.

PIN code

B.

OS updates

C.

Antivirus software

D.

BYOD policy

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Question # 171

A malicious file was executed automatically when a flash drive was plugged in. Which of the following features would prevent this type of incident?

A.

Disabling UAC

B.

Restricting local administrators

C.

Enabling UPnP

D.

Turning off AutoPlay

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Question # 172

A user reported that a laptop's screen turns off very quickly after silting for a few moments and is also very dim when not plugged in to an outlet Everything else seems to be functioning normally. Which of the following Windows settings should be configured?

A.

Power Plans

B.

Hibernate

C.

Sleep/Suspend

D.

Screensaver

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Question # 173

Every time a user tries to open the organization's proprietary application on an Android tablet, the application immediately closes. Other applications are operating normally. Which of the following troubleshooting actions would MOST likely resolve the Issue? (Select TWO).

A.

Uninstalling the application

B.

Gaining root access to the tablet

C.

Resetting the web browser cache

D.

Deleting the application cache

E.

Clearing the application storage

F.

Disabling mobile device management

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Question # 174

A developer receives the following error while trying to install virtualization software on a workstation:

VTx not supported by system

Which of the following upgrades will MOST likely fix the issue?

A.

Processor

B.

Hard drive

C.

Memory

D.

Video card

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Question # 175

A technician needs to establish a remote access session with a user who has a Windows workstation. The session must allow for simultaneous viewing of the workstation by both the user and technician. Which of the following remote access technologies should be used?

A.

RDP

B.

VPN

C.

SSH

D.

MSRA

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Question # 176

A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities is the best choice for accessing the necessary configuration to complete this goal?

A.

Security and Maintenance

B.

Network and Sharing Center

C.

Windows Defender Firewall

D.

Internet Options

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Question # 177

A user is receiving repeated pop-up advertising messages while browsing the internet. A malware scan Is unable to locate the source of an infection. Which of the following should the technician check NEXT?

A.

Windows updates

B.

DNS settings

C.

Certificate store

D.

Browser plug-ins

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Question # 178

Which of the following physical security controls can prevent laptops from being stolen?

A.

Encryption

B.

LoJack

C.

Multifactor authentication

D.

Equipment lock

E.

Bollards

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Question # 179

An administrator responded to an incident where an employee copied financial data to a portable hard drive and then left the company with the data. The administrator documented the movement of the evidence. Which of the following concepts did the administrator demonstrate?

A.

Preserving chain of custody

B.

Implementing data protection policies

C.

Informing law enforcement

D.

Creating a summary of the incident

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Question # 180

A systems administrator installed the latest Windows security patch and received numerous tickets reporting slow performance the next day. Which of the following should the administrator do to resolve this issue?

A.

Rebuild user profiles.

B.

Roll back the updates.

C.

Restart the services.

D.

Perform a system file check.

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Question # 181

Which of The following refers to the steps to be taken if an Issue occurs during a change Implementation?

A.

Testing

B.

Rollback

C.

Risk

D.

Acceptance

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Question # 182

Which of the following macOS features can help a user close an application that has stopped responding?

A.

Finder

B.

Mission Control

C.

System Preferences

D.

Force Quit

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Question # 183

Which of the following best describes when to use the YUM command in Linux?

A.

To add functionality

B.

To change folder permissions

C.

To show documentation

D.

To list file contents

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Question # 184

Which of the following wireless security features can be enabled lo allow a user to use login credentials to attach lo available corporate SSIDs?

A.

TACACS+

B.

Kerberos

C.

Preshared key

D.

WPA2/AES

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Question # 185

A customer is accessing a public kiosk in a company's lobby. Which of the following should be enforced to mitigate the risk of customer data being accidentally saved to the kiosk?

A.

Manually clearing browsing data

B.

Private-browsing mode

C.

Browser data synchronization

D.

Password manager

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Question # 186

While trying to repair a Windows 10 OS, a technician receives a prompt asking for a key. The technician tries the administrator password, but it is rejected. Which of the following does the technician need in order to continue the OS repair?

A.

SSL key

B.

Preshared key

C.

WPA2 key

D.

Recovery key

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Question # 187

A company recently experienced a security incident in which a USB drive containing malicious software was able to covertly install malware on a workstation. Which of the following actions should be taken to prevent this incident from happening again? (Select two).

A.

Install a host-based IDS.

B.

Restrict log-in times.

C.

Enable a BIOS password.

D.

Update the password complexity.

E.

Disable AutoRun.

F.

Update the antivirus definitions.

G.

Restrict user permissions.

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Question # 188

A department manager submits a help desk ticket to request the migration of a printer's port utilization from USB to Ethernet so multiple users can access the printer. This will be a new network printer; thus a new IP address allocation is required. Which of the following should happen immediately before network use is authorized?

A.

Document the date and time of the change.

B.

Submit a change request form.

C.

Determine the risk level of this change.

D.

Request an unused IP address.

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