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220-1102 CompTIA A+ Certification Core 2 Exam Question and Answers

Question # 4

A user's corporate phone was stolen, and the device contains company trade secrets. Which of the following technologies should be implemented to mitigate this risk? (Select TWO).

A.

Remote wipe

B.

Firewall

C.

Device encryption

D.

Remote backup

E.

Antivirus

F.

Global Positioning System

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Question # 5

A technician needs to add an individual as a local administrator on a Windows home PC. Which of the following utilities would the technician MOST likely use?

A.

Settings > Personalization

B.

Control Panel > Credential Manager

C.

Settings > Accounts > Family and Other Users

D.

Control Panel > Network and Sharing Center

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Question # 6

A change advisory board authorized a setting change so a technician is permitted to implement the change. The technician successfully implemented the change. Which of the following should be done NEXT?

A.

Document the date and time of change.

B.

Document the purpose of the change.

C.

Document the risk level.

D.

Document findings of the sandbox test.

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Question # 7

A technician is securing a new Windows 10 workstation and wants to enable a Screensaver lock. Which of the following options in the Windows settings should the technician use?

A.

Ease of Access

B.

Privacy

C.

Personalization

D.

Update and Security

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Question # 8

A SOHO client is having trouble navigating to a corporate website. Which of the following should a technician do to allow access?

A.

Adjust the content filtering.

B.

Unmap port forwarding.

C.

Disable unused ports.

D.

Reduce the encryption strength

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Question # 9

A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?

A.

Inform the customer that the issue is not within the scope of this department.

B.

Apologize to the customer and escalate the issue to a manager.

C.

Ask the customer to explain the issue and then try to fix it independently.

D.

Respond that the issue is something the customer should be able to fix.

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Question # 10

A company acquired a local office, and a technician is attempting to join the machines at the office to the local domain. The technician notes that the domain join option appears to be missing. Which of the following editions of Windows is MOST likely installed on the machines?

A.

Windows Professional

B.

Windows Education

C.

Windows Enterprise

D.

Windows Home

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Question # 11

A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?

A.

Open Settings, select Accounts, select Your info, click Browse, and then locate and open the image the user wants to use as the wallpaper.

B.

Open Settings, select Personalization, click Browse, and then locate and open the image the user wants to use as the wallpaper.

C.

Open Settings, select System, select Display, click Browse, and then locate and open the image the user wants to use as the wallpaper.

D.

Open Settings, select Apps, select Apps & features, click Browse, and then locate and open the image the user wants to use as the wallpaper.

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Question # 12

A technician is troubleshooting an issue with a computer that contains sensitive information. The technician determines the computer needs to be taken off site for repair. Which of the following should the technician do NEXT?

A.

Remove the HDD and then send the computer for repair.

B.

Check corporate polices for guidance.

C.

Delete the sensitive information before the computer leaves the building.

D.

Get authorization from the manager.

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Question # 13

A neighbor successfully connected to a user's Wi-Fi network. Which of the following should the user do after changing the network configuration to prevent the neighbor from being able to connect again?

A.

Disable the SSID broadcast.

B.

Disable encryption settings.

C.

Disable DHCP reservations.

D.

Disable logging.

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Question # 14

A technician, who is working at a local office, has found multiple copies of home edition software installed on computers. Which of the following does this MOST likely violate?

A.

EULA

B.

Pll

C.

DRM

D.

Open-source agreement

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Question # 15

An organization implemented a method of wireless security that requires both a user and the user's computer to be in specific managed groups on the server in order to connect to Wi-Fi. Which of the following wireless security methods BEST describes what this organization implemented?

A.

TKIP

B.

RADIUS

C.

WPA2

D.

AES

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Question # 16

A technician receives a call (rom a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user. Which of the following would BEST accomplish this task?

A.

SSH

B.

VPN

C.

VNC

D.

RDP

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Question # 17

A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the

available RAM?

A.

The system is missing updates.

B.

The systems utilizing a 32-bit OS.

C.

The system's memory is failing.

D.

The system requires BIOS updates.

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Question # 18

A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable. Which of the following Control Panel utilities should the technician use?

A.

System

B.

Indexing Options

C.

Device Manager

D.

Programs and Features

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Question # 19

A technician is troubleshooting application crashes on a Windows workstation. Each time the workstation user tries to open a website in a browser, the following message is displayed:

crypt32.d11 is missing not found

Which of the following should the technician attempt FIRST?

A.

Rebuild Windows profiles.

B.

Reimage the workstation

C.

Roll back updates

D.

Perform a system file check

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Question # 20

A user receives an error message from an online banking site that states the following:

Your connection is not private. Authority invalid.

Which of the following actions should the user take NEXT?

A.

Proceed to the site.

B.

Use a different browser.

C.

Report the error to the bank.

D.

Reinstall the browser.

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Question # 21

A company implemented a BYOD policy and would like to reduce data disclosure caused by malware that may infect these devices. Which of the following should the company deploy to address these concerns?

A.

UAC

B.

MDM

C.

LDAP

D.

SSO

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Question # 22

A technician needs to access a Windows 10 desktop on the network in a SOHO using RDP. Although the connection is unsuccessful, the technician is able to ping the computer successfully. Which of the following is MOST likely preventing the connection?

A.

The Windows 10 desktop has Windows 10 Home installed.

B.

The Windows 10 desktop does not have DHCP configured.

C.

The Windows 10 desktop is connected via Wi-Fi.

D.

The Windows 10 desktop is hibernating.

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Question # 23

Which of the following is used to explain issues that may occur during a change implementation?

A.

Scope change

B.

End-user acceptance

C.

Risk analysis

D.

Rollback plan

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Question # 24

A technician is troubleshooting a mobile device that was dropped. The technician finds that the screen (ails to rotate, even though the settings are correctly applied. Which of the following pieces of hardware should the technician replace to resolve the issue?

A.

LCD

B.

Battery

C.

Accelerometer

D.

Digitizer

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Question # 25

A technician is troubleshooting boot times for a user. The technician attempts to use MSConfig to see which programs are starting with the OS but receives a message that it can no longer be used to view startup items. Which of the following programs can the technician use to view startup items?

A.

msinfo32

B.

perfmon

C.

regedit

D.

taskmgr

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Question # 26

Which of the following only has a web browser interface?

A.

Linux

B.

Microsoft Windows

C.

iOS

D.

Chromium

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Question # 27

Which of the following editions of Windows 10 requires reactivation every 180 days?

A.

Enterprise

B.

Pro for Workstation

C.

Home

D.

Pro

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Question # 28

Which of the following defines the extent of a change?

A.

Scope

B.

Purpose

C.

Analysis

D.

Impact

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Question # 29

A data center is required to destroy SSDs that contain sensitive information. Which of the following is the BEST method to use for the physical destruction of SSDs?

A.

Wiping

B.

Low-level formatting

C.

Shredding

D.

Erasing

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Question # 30

A technician needs to remotely connect to a Linux desktop to assist a user with troubleshooting. The technician needs to make use of a tool natively designed for Linux. Which of the following tools will the technician MOST likely use?

A.

VNC

B.

MFA

C.

MSRA

D.

RDP

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Question # 31

A computer on a corporate network has a malware infection. Which of the following would be the BEST method for returning the computer to service?

A.

Scanning the system with a Linux live disc, flashing the BIOS, and then returning the computer to service

B.

Flashing the BIOS, reformatting the drive, and then reinstalling the OS

C.

Degaussing the hard drive, flashing the BIOS, and then reinstalling the OS

D.

Reinstalling the OS. flashing the BIOS, and then scanning with on-premises antivirus

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Question # 32

A technician is finalizing a new workstation for a user. The user's PC will be connected to the internet but will not require the same private address each time. Which of the following protocols will the technician MOST likely utilize?

A.

DHCP

B.

SMTP

C.

DNS

D.

RDP

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Question # 33

Which of the following filesystem formats would be the BEST choice to ensure read and write compatibility of USB flash drives across several generations of Microsoft operating systems?

A.

APFS

B.

ext4

C.

CDFS

D.

FAT32

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Question # 34

A user receives the following error while attempting to boot a computer.

BOOTMGR is missing

press Ctrl+Alt+Del to restart

Which of the following should a desktop engineer attempt FIRST to address this issue?

A.

Repair Windows.

B.

Partition the hard disk.

C.

Reimage the workstation.

D.

Roll back the updates.

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Question # 35

A technician is building a new desktop machine for a user who will be using the workstation to render 3-D promotional movies. Which of the following is the most important component?

A.

Dedicated GPU

B.

DDR5 SODIMM

C.

NVMe disk

D.

64-bit CPU

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Question # 36

Which of the following protocols supports fast roaming between networks?

A.

WEP

B.

WPA

C.

WPA2

D.

LEAP

E.

PEAP

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Question # 37

Which of the following commands can a technician use to get the MAC address of a Linux distribution?

    net use

A.

ifconfig

B.

netstat

C.

ping

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Question # 38

A remote user contacts the help desk about an email that appears to be distorted. The technician is unsure what the user means and needs to view the email to assist with troubleshooting. Which of the following should the technician use to assist the user?

A.

VNC

B.

SSH

C.

VPN

D.

RMM

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Question # 39

A user's laptop has been performing slowly and redirecting to unfamiliar websites. The user has also noticed random pop-up windows. Which of the following is the first step a technician should take to resolve the issue?

A.

Scan for malware and ransomware.

B.

Perform a system restore.

C.

Check the network utilization.

D.

Update the antivirus software.

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Question # 40

As a corporate technician, you are asked to evaluate several suspect email messages on

a client's computer. Corporate policy requires he following:

. All phishing attempts must be reported.

. Future spam emails to users must be prevented.

INSTRUCTIONS

Review each email and perform the

following within the email:

. Classify the emails

. Identify suspicious items, if applicable, in each email

. Select the appropriate resolution

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Question # 41

A user requested that the file permissions on a Linux device be changed to only allow access to a certain group of users. Which of the following commands should be used to complete the user's request?

A.

cat

B.

chmod

C.

pwd

D.

cacls

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Question # 42

A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

A.

Restore the defaults and reimage the corporate OS.

B.

Back up the files and do a system restore.

C.

Undo the jailbreak and enable an antivirus.

D.

Run an antivirus and enable encryption.

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Question # 43

Which of the following items require special e-waste recycling? (Select two).

    Solid-state drive

A.

A/C adapter

B.

Surge protector

C.

Laptop battery

D.

CRT monitor

E.

Power supply

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Question # 44

A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should the technician do considering proper communication techniques and professionalism?

    Do not notify the customer if arriving before the customer.

A.

Dismiss the customer and proceed with the after-hours work.

B.

Contact the customer if the technician is arriving late.

C.

Disclose the experience via social media.

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Question # 45

A technician is modifying the default home page of all the workstations in a company. Which of the following will help to implement this change?

A.

Group Policy

B.

Browser extension

C.

System Configuration

D.

Task Scheduler

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Question # 46

A remote user's smartphone is performing very slowly. The user notices that the performance improves slightly after rebooting but then reverts back to performing slowly. The user also notices that the phone does not get any faster after connecting to the company's corporate guest network. A technician sees that the phone has a large number of applications installed on it. Which of the following is the most likely cause of the issue?

A.

The user is in a poor signal area.

B.

The user has too many processes running.

C.

The smartphone has malware on it.

D.

The smartphone has been jailbroken.

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Question # 47

Which of the following file types would be used in the Windows Startup folder to automate copying a personal storage table (.pst file) to a network drive at log-in?

A.

.bat

B.

.dll

C.

.ps1

D.

.txt

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Question # 48

An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?

A.

Risk analysis

B.

Sandbox testing

C.

End user acceptance

D.

Lessons learned

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Question # 49

A customer calls desktop support and begins yelling at a technician. The customer claims to have submitted a support ticket two hours ago and complains that the issue still has not been resolved. Which of the following describes how the technician should respond?

    Place the customer on hold until the customer calms down.

A.

Disconnect the call to avoid a confrontation.

B.

Wait until the customer is done speaking and offer assistance.

C.

Escalate the issue to a supervisor.

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Question # 50

A user clicks a link in an email. A warning message in the user's browser states the site's certificate cannot be verified. Which of the following is the most appropriate action for a technician to take?

A.

Click proceed.

B.

Report the employee to the human resources department for violating company policy.

C.

Restore the computer from the last known backup.

D.

Close the browser window and report the email to IT security.

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Question # 51

A laptop that was in the evidence room of a police station is missing. Which of the following is the best reason to refer to chain of custody documentation?

A.

To determine which party had the machine and when.

B.

To remotely wipe sensitive data from the machine.

C.

To gather the information needed to replace the machine.

D.

To alert the owner that the password needs to be changed.

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Question # 52

Which of the following operating systems would most likely be used to run the inventory management system at a factory?

A.

Windows

B.

Chrome OS

C.

Android

D.

iOS

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Question # 53

A technician is familiar with most personnel at a customer's location and has clearance to work unsupervised. Which of the following describes how the technician should handle personal communication while on site?

A.

Respond to calls and text messages while on site but not when working directly with personnel.

B.

Respond to calls and text messages only from family.

C.

Respond to calls and text messages only when an emergency situation requires a response.

D.

Respond to calls and text messages discreetly while on site.

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Question # 54

A management team at a small office wants to block access to inappropriate websites and create a log of these access attempts. Which of the following is a way to meet these requirements?

A.

Content filter

B.

Screened subnet

C.

Port forwarding

D.

Access control list

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Question # 55

Which of the following is the best reason for sandbox testing in change management?

    To evaluate the change before deployment

A.

To obtain end-user acceptance

B.

To determine the affected systems

C.

To select a change owner

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Question # 56

A technician cannot uninstall a system driver because the driver is currently in use. Which of the following tools should the technician use to help uninstall the driver?

A.

msinfo32.exe

B.

dxdiag.exe

C.

msconfig.exe

D.

regedit.exe

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Question # 57

A technician is troubleshooting a Windows 10 PC that is unable to start the GUI. A new SSD and a new copy of Windows were recently installed on the PC. Which of the following is the most appropriate command to use to fix the issue?

    msconfig

A.

chkdsk

B.

sfc

C.

diskpart

D.

mstsc

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Question # 58

A technician downloaded a software program to a network share. When the technician attempts to copy the program to the Windows tablet for installation, the technician receives an error. Which of the following is the best procedure for the technician to use to complete the assignment?

    Copy the program file to a USB drive and install.

A.

Burn the program file to a CD and install.

B.

Format the HDD and then do the installation.

C.

Replace the HDD and then do the installation.

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Question # 59

Malware is installed on a device after a user clicks on a link in a suspicious email. Which of the following is the best way to remove the malware?

A.

Run System Restore.

B.

Place in recovery mode.

C.

Schedule a scan.

D.

Restart the PC.

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Question # 60

A technician is trying to connect to a user's laptop in order to securely install updates. Given the following information about the laptop:

Which of the following should the technician do to connect via RDP?

A.

Confirm the user can ping the default gateway.

B.

Change the IP address on the user's laptop.

C.

Change the subnet mask on the user's laptop.

D.

Open port 3389 on the Windows firewall.

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Question # 61

An employee has repeatedly contacted a technician about malware infecting a work computer. The technician has removed the malware several times, but the user's PC keeps getting infected. Which of the following should the technician do to reduce the risk of future infections?

A.

Configure the firewall.

B.

Restore the system from backups.

C.

Educate the end user

D.

Update the antivirus program.

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Question # 62

A technician wants to install Developer Mode on a Windows laptop but is receiving a "failed to install package" message. Which of the following should the technician do first?

A.

Ensure internet connectivity.

B.

Check for Windows updates.

C.

Enable SSH.

D.

Reboot computer.

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Question # 63

A user's application is unresponsive. Which of the following Task Manager tabs will allow the user to address the situation?

A.

Startup

B.

Performance

C.

Application history

D.

Processes

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Question # 64

A user is setting up backups on a workstation. The user wants to ensure that the restore process is as simple as possible. Which of the following backup types should the user select?

A.

Full

B.

Incremental

C.

Differential

D.

Synthetic

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Question # 65

A user is unable to access a remote server from a corporate desktop computer using the appropriate terminal emulation program. The user contacts the help desk to report the issue. Which of the following clarifying questions would be most effective for the help desk technician to ask the user in order to understand the issue?

A.

What is the error message?

B.

Does the program work on another computer?

C.

Did the program ever work?

D.

Is anyone else having this issue?

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Question # 66

A technician is troubleshooting a PC because the user has reported strange pop-up windows and computer performance issues. Which of the following actions should the technician take next?

A.

Isolate the machine from the network.

B.

Scan the system for hidden files.

C.

Disable unused ports.

D.

Install antivirus software.

E.

Reconfigure the firewall.

Full Access
Question # 67

Which of the following filesystems replaced FAT as the preferred filesystem for Microsoft Windows OS?

A.

APFS

B.

FAT32

C.

NTFS

D.

ext4

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Question # 68

A user receives a call from someone claiming to be a technical support agent. The caller asks the user to log in to the computer.

Which of the following security measures should the user take to ensure security and privacy?

A.

Only accept calls from known people.

B.

Disregard any suspicious emails.

C.

Update the antivirus software.

D.

Enable two-factor authentication.

E.

Install a malware scanner.

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Question # 69

A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the best solution for a technician to implement?

A.

Disable the browser from sending notifications to the Action Center.

B.

Run a full antivirus scan on the computer.

C.

Disable all Action Center notifications.

D.

Move specific site notifications from Allowed to Block.

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Question # 70

A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible. Which of the following should the technician configure?

A.

WPA2 with TKIP

B.

WPA2 with AES

C.

WPA3withAES-256

D.

WPA3 with AES-128

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Question # 71

The command cac cor.ptia. txt was issued on a Linux terminal. Which of the following results should be expected?

A.

The contents of the text comptia.txt will be replaced with a new blank document

B.

The contents of the text comptia. txt would be displayed.

C.

The contents of the text comptia.txt would be categorized in alphabetical order.

D.

The contents of the text comptia. txt would be copied to another comptia. txt file

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Question # 72

A user wants to set up speech recognition on a PC. In which of the following Windows Settings tools can the user enable this option?

A.

Language

B.

System

C.

Personalization

D.

Ease of Access

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Question # 73

A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading?

A.

Right-click the Windows button, then select Run entering shell startup and clicking OK, and then move items one by one to the Recycle Bin

B.

Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run

C.

Manually disable all startup tasks currently listed as enabled and reboot checking for issue resolution at startup

D.

Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.

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Question # 74

Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop?

A.

Home

B.

Pro for Workstations

C.

Enterprise

D.

Pro

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Question # 75

A user reports a computer is running slow. Which of the following tools will help a technician identity the issued

A.

Disk Cleanup

B.

Group Policy Editor

C.

Disk Management

D.

Resource Monitor

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Question # 76

A technician is replacing the processor in a desktop computer prior to opening the computer, the technician wants to ensure the internal components are protected. Which of the following safety procedures would BEST protect the components in the PC? (Select TWO).

A.

Utilizing an ESD strap

B.

Disconnecting the computer from the power source

C.

Placing the PSU in an antistatic bag

D.

Ensuring proper ventilation

E.

Removing dust from the ventilation fans

F.

Ensuring equipment is grounded

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Question # 77

A technician at a customer site is troubleshooting a laptop A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the following should the technician perform?

A.

Change the DNS address to 1.1.1.1

B.

Update Group Policy

C.

Add the site to the client's exceptions list

D.

Verity the software license is current.

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Question # 78

A technician needs to document who had possession of evidence at every step of the process. Which of the following does this process describe?

A.

Rights management

B.

Audit trail

C.

Chain of custody

D.

Data integrity

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Question # 79

Which of the following provide the BEST way to secure physical access to a data cento server room? (Select TWO).

A.

Biometric lock

B.

Badge reader

C.

USB token

D.

Video surveillance

E.

Locking rack

F.

Access control vestibule

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Question # 80

A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?

A.

FAT32

B.

ext4

C.

NTFS

D.

exFAT

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Question # 81

After clicking on a link in an email a Chief Financial Officer (CFO) received the following error:

The CFO then reported the incident to a technician. The link is purportedly to the organization's bank. Which of the following should the technician perform FIRST?

A.

Update the browser's CRLs

B.

File a trouble ticket with the bank.

C.

Contact the ISP to report the CFCs concern

D.

Instruct the CFO to exit the browser

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Question # 82

A user reports that a workstation is operating sluggishly Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally. Which of the following steps should the systems administrator most likely attempt NEXT?

A.

Increase the paging file size

B.

Run the chkdsk command

C.

Rebuild the user's profile

D.

Add more system memory.

E.

Defragment the hard drive.

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Question # 83

Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?

A.

Install and run Linux and the required application in a PaaS cloud environment

B.

Install and run Linux and the required application as a virtual machine installed under the Windows OS

C.

Use a swappable drive bay for the boot drive and install each OS with applications on its own drive Swap the drives as needed

D.

Set up a dual boot system by selecting the option to install Linux alongside Windows

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Question # 84

An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update A technician determines there are no error messages on the device Which of the following should the technician do NEXT?

A.

Verify all third-party applications are disabled

B.

Determine if the device has adequate storage available.

C.

Check if the battery is sufficiently charged

D.

Confirm a strong internet connection is available using Wi-Fi or cellular data

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Question # 85

Ann, a CEO, has purchased a new consumer-class tablet for personal use, but she is unable to connect it to the company’s wireless network. All the corporate laptops are connecting without issue. She has asked you to assist with getting the device online.

INSTRUCTIONS

Review the network diagrams and device configurations to determine the cause of the problem and resolve any discovered issues.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

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Question # 86

A user purchased a netbook that has a web-based, proprietary operating system. Which of the following operating systems is MOST likely installed on the netbook?

A.

macOS

B.

Linux

C.

Chrome OS

D.

Windows

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Question # 87

A user reports a computer is running slow. Which of the following tools will help a technician identify the issue?

A.

Disk Cleanup

B.

Group Policy Editor

C.

Disk Management

D.

Resource Monitor

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Question # 88

A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?

A.

Default gateway

B.

Host address

C.

Name server

D.

Subnet mask

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Question # 89

A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?

A.

Remote wipe

B.

Anti-maIware

C.

Device encryption

D.

Failed login restrictions

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Question # 90

A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?

A.

Advise the user to run a complete system scan using the OS anti-malware application

B.

Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present

C.

Have the user check for recently installed applications and outline those installed since the link in the email was clicked

D.

Instruct the user to disconnect the Ethernet connection to the corporate network.

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Question # 91

A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes?

A.

Run sfc / scannow on the drive as the administrator.

B.

Run clearnmgr on the drive as the administrator

C.

Run chkdsk on the drive as the administrator.

D.

Run dfrgui on the drive as the administrator.

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Question # 92

Someone who is fraudulently claiming to be from a reputable bank calls a company employee. Which of the following describes this incident?

A.

Pretexting

B.

Spoofing

C.

Vishing

D.

Scareware

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Question # 93

A technician needs to interconnect two offices to the main branch while complying with good practices and security standards. Which of the following should the technician implement?

A.

MSRA

B.

VNC

C.

VPN

D.

SSH

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Question # 94

A company needs to securely dispose of data stored on optical discs. Which of the following is the MOST effective method to accomplish this task?

A.

Degaussing

B.

Low-level formatting

C.

Recycling

D.

Shredding

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Question # 95

A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?

A.

.deb

B.

.vbs

C.

.exe

D.

.app

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Question # 96

A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT?

A.

Continue researching the issue

B.

Repeat the iterative processes

C.

Inform the CEO the repair will take a couple of weeks

D.

Escalate the ticket

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Question # 97

A user's smartphone data usage is well above average. The user suspects an installed application is transmitting data in the background. The user would like to be alerted when an application attempts to communicate with the internet. Which of the following BEST addresses the user's concern?

A.

Operating system updates

B.

Remote wipe

C.

Antivirus

D.

Firewall

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Question # 98

A help desk technician is troubleshooting a workstation in a SOHO environment that is running above normal system baselines. The technician discovers an unknown executable with a random string name running on the system. The technician terminates the process, and the system returns to normal operation. The technician thinks the issue was an infected file, but the antivirus is not detecting a threat. The technician is concerned other machines may be infected with this unknown virus. Which of the following is the MOST effective way to check other machines on the network for this unknown threat?

A.

Run a startup script that removes files by name.

B.

Provide a sample to the antivirus vendor.

C.

Manually check each machine.

D.

Monitor outbound network traffic.

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Question # 99

During a recent flight an executive unexpectedly received several dog and cat pictures while trying to watch a movie via in-flight Wi-Fi on an iPhone. The executive has no records of any contacts sending pictures like these and has not seen these pictures before. To BEST resolve this issue, the executive should:

A.

set AirDrop so that transfers are only accepted from known contacts

B.

completely disable all wireless systems during the flight

C.

discontinue using iMessage and only use secure communication applications

D.

only allow messages and calls from saved contacts

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Question # 100

A technician has been tasked with installing a workstation that will be used tor point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?

A.

Data-in-transit encryption

B.

File encryption

C.

USB drive encryption

D.

Disk encryption

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Question # 101

Following the latest Windows update PDF files are opening in Microsoft Edge instead of Adobe Reader. Which of the following utilities should be used to ensure all PDF files open in Adobe Reader?

A.

Network and Sharing Center

B.

Programs and Features

C.

Default Apps

D.

Add or Remove Programs

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Question # 102

An architecture firm is considering upgrading its computer-aided design (CAD) software to the newest version that forces storage of backups of all CAD files on the software's cloud server. Which of the following is MOST likely to be of concern to the IT manager?

A.

All updated software must be tested with alt system types and accessories

B.

Extra technician hours must be budgeted during installation of updates

C.

Network utilization will be significantly increased due to the size of CAD files

D.

Large update and installation files will overload the local hard drives.

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Question # 103

A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel. Which of the following explains why the technician unable to find this menu item?

A.

The hardware does not meet BitLocker's minimum system requirements.

B.

BitLocker was renamed for Windows 10.

C.

BitLocker is not included on Windows 10 Home.

D.

BitLocker was disabled in the registry of the laptop

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Question # 104

A user attempts to open some files, but a message appears stating that the files are encrypted. The user was able to access these files before without receiving this message and no changes have been made within the company. Which of the following has infected the computer?

A.

Cryptominer

B.

Phishing

C.

Ransomware

D.

Keylogger

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Question # 105

A technician receives a migration audit stating that a desktop needs to be removed from the network and reimaged with a current OS. Which of the following is the most likely reason for the notification?

A.

MTBF exceeded

B.

Incompatible drivers

C.

End-of-life

D.

NTFS corruption

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Question # 106

A technician is replacing the rack mount UPS. Which of the following should the technician consider?

A.

Determining the availability of compressed air

B.

Getting assistance to lift the hardware

C.

Checking local low-voltage regulations

D.

Testing the fire suppression system

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Question # 107

Employees want their Windows 10 laptops to wirelessly connect when they take them home. Which of the following should the employees configure so the laptops can automatically connect wirelessly?

A.

Network and Internet settings

B.

Windows Firewall settings

C.

Devices and Printers

D.

Personalization settings

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Question # 108

A home office user wants to ensure a PC is backed up and protected against local natural disasters and hardware failures. Which of the following would meet the user's requirements?

A.

Using an agent-based cloud backup solution

B.

Implementing a grandfather-father-son backup rotation

C.

Automating backups to a local network share

D.

Saving files manually to an external drive

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Question # 109

A user connected a smartphone to a coffee shop’s public Wi-Fi and noticed the smartphone started sending unusual SMS messages and registering strange network activity. A technician thinks a virus or other malware has infected the device. Which of the following should the technician suggest the user do immediately to best address these security and privacy concerns? (Select two).

A.

Enable airplane mode.

B.

Stay offline when in public places.

C.

Uninstall recently installed applications.

D.

Schedule an antivirus scan.

E.

Reboot the device.

F.

Install all application updates.

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Question # 110

A user is unable to access the company's network. A technician learns the user's account became inaccessible after multiple unsuccessful login attempts. The user also changed their password before the issue started. Which of the following steps should the technician take to resolve the issue?

A.

Escalate the user’s issue to the network team.

B.

Reset the user's password.

C.

Unlock the user's account.

D.

Verify the user's login and password.

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Question # 111

A user is unable to open personal files on a PC on a home network. An on-screen message indicates the files are encrypted and demands payment to access the files. Which of the following should a technician recommend the user do first?

A.

Reinstall the OS.

B.

Run the System Restore feature.

C.

Disconnect the PC from the network.

D.

Pay the amount demanded.

E.

Scan the PC with an anti-malware program.

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Question # 112

A developer installed a new software package that has stopped all file server access. Which of the following change management practices should have been followed?

A.

End-user acceptance

B.

Staff delegation

C.

Appropriate scoping

D.

Sandbox testing

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Question # 113

Due to special job responsibilities, an end user needs the ability to edit the properties of Windows system files. The user has already been granted local administrator privileges. Which of the following Control Panel utilities should be used to provide easy access to the files?

A.

File Explorer Options

B.

Ease of Access

C.

Indexing Options

D.

Administrative Tools

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Question # 114

A company executive is currently attending a major music festival with a large number of attendees and is having trouble accessing a work email account. The email application is not downloading emails and appears to be stuck during connection attempts. Which of the following is most likely causing the disruption?

A.

The phone has no storage space available.

B.

Company firewalls are configured to block remote access to email resources.

C.

Too many devices in the same area are trying to connect to the mobile network.

D.

The festival organizer prohibits internet usage during the event and has blocked the internet signal.

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Question # 115

A technician is assisting a customer who is having difficulty accessing the company’s website. Which of the following should the technician do first?

A.

Ask the customer for their log-in credentials.

B.

Check the company's internal knowledge base for solutions.

C.

Refer the customer to a more experienced technician.

D.

Record the details of the issue in the company’s ticketing system.

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Question # 116

A systems administrator finds that a Windows client machine with an address of 169.254.124.24 is unable to access network resources. Which of the following should the administrator do to establish connectivity?

A.

Reinstall the NIC device driver.

B.

Assign a static IP.

C.

Reconfigure DNS settings.

D.

Disable the Windows firewall.

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Question # 117

A customer needs to verify an executable file that the customer downloaded from a website. Which of the following should the customer use to verify the file?

A.

Password manager

B.

BitLocker

C.

FileVault

D.

Checksum

E.

Secure site

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Question # 118

A user's work PC has been the target of multiple phishing attacks. Which of the following is a way for the user to prevent further attacks?

A.

Enabling Windows Firewall

B.

Activating the email spam filter

C.

Using a secure VPN connection

D.

Running vulnerability scans on a schedule

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Question # 119

Which of the following languages would a technician most likely use to automate the setup of various services on multiple systems?

A.

SQL

B.

HTML

C.

PowerShell

D.

C#

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Question # 120

A technician is installing an operating system on a new computer. Which of the following is the first step of the process?

A.

Setting the boot order

B.

Formatting the hard drive

C.

Entering the product key

D.

Selecting the filesystem

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Question # 121

A technician is adding some Windows 10 workstations to the corporate domain. A script was able to add the majority of the workstations, but failed on a couple. Which of the following menus should the technician check in order to complete the task manually?

A.

User Accounts

B.

System Properties

C.

Windows Firewall

D.

Network and Sharing

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Question # 122

A technician is configuring remote access to a Linux server in a cloud environment for administration through a terminal window. Which of the following should the technician use to configure remote access?

A.

RDP

B.

VPN

C.

SSH

D.

RMM

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Question # 123

A web developer installs and launches a new external web server. Immediately following the launch, the performance of all traffic traversing the firewall degrades substantially. Which of the following considerations was overlooked?

A.

OS compatibility

B.

Quality of service

C.

32- vs. 64-bit architecture

D.

Storage requirements

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Question # 124

A technician is helping a customer connect to a shared drive. The technician notices some unused drives that have already been mapped and wants to disconnect those drives first. Which of the following commands should the technician use?

A.

format

B.

netstat

C.

diskpart

D.

net use

E.

rmdir

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Question # 125

Which of the following authentication types is the most secure?

A.

WPA3

B.

WEP

C.

RADIUS

D.

TACACS+

E.

WPS

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Question # 126

An international traveler is concerned about others accessing the contents of their smartphone if it is lost or stolen. The traveler has enabled biometrics. Which of the following additional security measures would further reduce the risk of unauthorized data access?

A.

Remote backups

B.

Location tracking

C.

PIN code screen lock

D.

Device encryption

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Question # 127

A technician needs to configure a backup solution that will have the least additional expenses and impact on users. Which of the following steps should the technician complete? (Select two.)

A.

Configure the backup to run when the user logs in

B.

Configure the backup to run after peak hours

C.

Use third-party licensed backup software

D.

Use the built-in OS backup utility

E.

Configure the backup job to run every hour

F.

Use an external storage device for the backup

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Question # 128

A technician has been tasked with installing a workstation that will be used for point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?

A.

Data-in-transit encryption

B.

File encryption

C.

USB drive encryption

D.

Disk encryption

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Question # 129

Which of the following provides disk encryption on computers running a Windows OS?

A.

FileVault

B.

BitLocker

C.

Private Key

D.

PowerShell

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Question # 130

A small company has an office in a multitenant building. The company has implemented a wireless network for its employees to use. However, the network speeds are slow, and many employees have had intermittent access to the Internet. The network consists of a single wireless router with default settings in place. Which of the following should a technician do to improve the network speed and Internet access?

A.

Enable WPA3 security.

B.

Change the wireless channel.

C.

Implement MAC filtering.

D.

Create a guest network.

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Question # 131

A technician needs to implement password requirements that apply to all domain-joined computers. Which of the following commands should the technician most likely run?

A.

gpugdate

B.

devmgmt

C.

regedit

D.

resmon

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Question # 132

Which of the following features allows a user to install software from a DVD even when the laptop running macOS does not have an optical drive?

A.

Disk Utility

B.

Remote Disc

C.

Multiple Desktops

D.

Target Disk

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Question # 133

A customer reports that an Android phone will not allow the use of contactless electronic payment. Which of the following needs to be enabled to resolve the issue?

A.

Wi-Fi

B.

Nearby share

C.

NFC

D.

Bluetooth

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Question # 134

A systems administrator at a small company wants to discretely access user machines and verify patch levels without users noticing. Which of the following remote access technologies should the administrator use?

A.

RDP

B.

MSRA

C.

SSH

D.

VNC

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Question # 135

Which of the following commands should be used to display current processor activity on a Linux workstation?

A.

top

B.

ls

C.

procmon

D.

taskmgr

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Question # 136

A technician assigns the equivalent of root-level permissions to a user to perform a task. Which of the following user roles within the Windows OS should the technician choose?

A.

Power

B.

Default

C.

Administrator

D.

Superuser

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Question # 137

A technician is creating a Windows splash screen that details login expectations. Which of the following should the technician most likely use?

A.

End-user license agreement

B.

Non-disclosure agreement

C.

Regulatory compliance

D.

Acceptable use policy

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Question # 138

A user's laptop is shutting down every time the laptop lid is closed, which is leading to frequent work interruptions. Which of the following should a help desk specialist do to remediate the issue?

A.

Configure the sleep settings.

B.

Disablehibernation.

C.

Edit thepower plan.

D.

Turn onfast startup.

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Question # 139

A technician needs to create a security and compliance policy for backup requirements. The backups are required to:

    Have the least possible impact on users.

    Minimize additional expenses.Which of the following are the best options for the technician to include? (Select two).

A.

Configuring the backup to run when the user logs in

B.

Configuring the backup to run after peak hours

C.

Installing the backup software on the servers

D.

Installing the backup software on the workstations

E.

Using the built-in Windows backup utility

F.

Configuring the backup job to run every hour

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Question # 140

An administrator has received approval for a change request for an upcoming server deployment. Which of the following steps should be completed NEXT?

A.

Perform a risk analysis.

B.

Implement the deployment.

C.

Verify end user acceptance

D.

Document the lessons learned.

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Question # 141

A company has just refreshed several desktop PCs. The hard drives contain PII. Which of the following is the BEST method to dispose of the drives?

A.

Drilling

B.

Degaussing

C.

Low-level formatting

D.

Erasing/wiping

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Question # 142

Which of the following change management documents includes how to uninstall a patch?

A.

Purpose of change

B.

Rollback plan

C.

Scope of change

D.

Risk analysis

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Question # 143

A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST?

A.

Escalate the ticket to Tier 2.

B.

Run a virus scan.

C.

Utilize a Windows restore point.

D.

Reimage the computer.

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Question # 144

A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see. Which of the following should a network administrator do to BEST prevent data theft within the call center?

A.

Encrypt the workstation hard drives.

B.

Lock the workstations after five minutes of inactivity.

C.

Install privacy screens.

D.

Log off the users when their workstations are not in use.

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Question # 145

Following a recent power outage, several computers have been receiving errors when booting. The technician suspects file corruption has occurred. Which of the following steps should the technician try FIRST to correct the issue?

A.

Rebuild the Windows profiles.

B.

Restore the computers from backup.

C.

Reimage the computers.

D.

Run the System File Checker.

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Question # 146

A small business owner wants to install newly purchased software on all networked PCs. The network is not configured as a domain, and the owner wants to use the easiest method possible. Which of the following is the MOST deficient way lor the owner to install the application?

A.

Use a network share to share the installation files.

B.

Save software to an external hard drive to install.

C.

Create an imaging USB for each PC.

D.

Install the software from the vendor's website

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Question # 147

A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the

users account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:

A.

acceptable use policy.

B.

regulatory compliance requirements.

C.

non-disclosure agreement

D.

incident response procedures

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Question # 148

A macOS user needs to create another virtual desktop space. Which of the following applications will allow the user to accomplish this task?

A.

Dock

B.

Spotlight

C.

Mission Control

D.

Launchpad

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Question # 149

Which of the following is MOST likely contained in an EULA?

A.

Chain of custody

B.

Backup of software code

C.

Personally identifiable information

D.

Restrictions of use

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Question # 150

A user is setting up a computer for the first time and would like to create a secondary login with permissions that are different than the primary login. The secondary login will need to be protected from certain content such as games and websites. Which of the following Windows settings should the user utilize to create the secondary login?

A.

Privacy

B.

Accounts

C.

Personalization

D.

Shared resources

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Question # 151

A Microsoft Windows PC needs to be set up for a user at a targe corporation. The user will need access to the corporate domain to access email and shared drives. Which of the following versions of Windows would a technician MOST likely deploy for the user?

A.

Windows Enterprise Edition

B.

Windows Professional Edition

C.

Windows Server Standard Edition

D.

Windows Home Edition

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Question # 152

A user receives a notification indicating the data plan on the user's corporate phone has reached its limit. The user has also noted the performance of the phone is abnormally slow. A technician discovers a third-party GPS application was installed on the phone. Which of the following is the MOST likely cause?

A.

The GPS application is installing software updates.

B.

The GPS application contains malware.

C.

The GPS application is updating its geospatial map data.

D.

The GPS application is conflicting with the built-in GPS.

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Question # 153

Which of the following is a consequence of end-of-lite operating systems?

A.

Operating systems void the hardware warranty.

B.

Operating systems cease to function.

C.

Operating systems no longer receive updates.

D.

Operating systems are unable to migrate data to the new operating system.

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Question # 154

The web browsing speed on a customer's mobile phone slows down every few weeks and then returns to normal after three or four days. Restarting the device does not usually restore performance. Which of the following should a technician check FIRST to troubleshoot this issue?

A.

Data usage limits

B.

Wi-Fi connection speed

C.

Status of airplane mode

D.

System uptime

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Question # 155

A help desk technician runs the following script: Inventory.py. The technician receives the following error message:

How do you want to Open this file?

Which of the following is the MOST likely reason this script is unable to run?

A.

Scripts are not permitted to run.

B.

The script was not built for Windows.

C.

The script requires administrator privileges,

D.

The runtime environment is not installed.

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Question # 156

In which of the following scenarios would remote wipe capabilities MOST likely be used? (Select TWO).

A.

A new IT policy requires users to set up a lock screen PIN.

B.

A user is overseas and wants to use a compatible international SIM Card.

C.

A user left the phone at home and wants to prevent children from gaining access to the phone.

D.

A user traded in the company phone for a cell carrier upgrade by mistake.

E.

A user cannot locate the phone after attending a play at a theater.

F.

A user forgot the phone in a taxi, and the driver called the company to return the device.

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Question # 157

A technician is troubleshooting a computer with a suspected short in the power supply. Which of the following is the FIRST step the technician should take?

A.

Put on an ESD strap

B.

Disconnect the power before servicing the PC.

C.

Place the PC on a grounded workbench.

D.

Place components on an ESD mat.

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Question # 158

A suite of security applications was installed a few days ago on a user's home computer. The user reports that the

computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST?

A.

Services in Control Panel to check for overutilization

B.

Performance Monitor to check for resource utilization

C.

System File Checker to check for modified Windows files

D.

Event Viewer to identify errors

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Question # 159

A user's system is infected with malware. A technician updates the anti-malware software and runs a scan that removes the malware. After the user reboots the system, it once again becomes infected with malware. Which of the following will MOST likely help to permanently remove the malware?

A.

Enabling System Restore

B.

Educating the user

C.

Booting into safe mode

D.

Scheduling a scan

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Question # 160

A user reports a PC is running slowly. The technician suspects high disk I/O. Which of the following should the technician perform NEXT?

A.

resmon_exe

B.

dfrgui_exe

C.

msinf032exe

D.

msconfig_exe

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Question # 161

Which of the following command-line tools will delete a directory?

A.

md

B.

del

C.

dir

D.

rd

E.

cd

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Question # 162

A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software. Which of the following should the technician do to MOST likely resolve the issue?

A.

Bridge the LAN connection between the laptop and the desktop.

B.

Set the laptop configuration to DHCP to prevent conflicts.

C.

Remove the static IP configuration from the desktop.

D.

Replace the network card in the laptop, as it may be defective.

Full Access
Question # 163

A technician has been asked to set up a new wireless router with the best possible security. Which of the following should the technician implement?

A.

WPS

B.

TKIP

C.

WPA3

D.

WEP

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Question # 164

A user in a corporate office reports the inability to connect to any network drives. No other users have reported this issue. Which of the following is the MOST likely reason the user is having this issue?

A.

The user is not connected to the VPN.

B.

The file server is offline.

C.

A low battery is preventing the connection.

D.

The log-in script failed.

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Question # 165

A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the Mtv1C console. Which of the following is the NEXT step the technician should take to resolve the issue?

A.

Run the antivirus scan.

B.

Add the required snap-in.

C.

Restore the system backup

D.

use the administrator console.

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Question # 166

An organization's Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy unmaintained PII on a workstation if a

ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years. Which of the following backup methods

would BEST meet the requirements?

A.

A daily, incremental backup that is saved to the corporate file server

B.

An additional, secondary hard drive in a mirrored RAID configuration

C.

A full backup of the data that is stored of site in cold storage

D.

Weekly, differential backups that are stored in a cloud-hosting provider

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Question # 167

A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application, The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?

A.

Remove the microphone from the USB hub and plug it directly into a USB port on the PC.

B.

Enable the microphone under Windows Privacy settings to allow desktop applications to access it.

C.

Delete the microphone from Device Manager and scan for new hardware,

D.

Replace the USB microphone with one that uses a traditional 3.5mm plug.

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Question # 168

After a company installed a new SOHO router customers were unable to access the company-hosted public website. Which of the following will MOST likely allow customers to access the website?

A.

Port forwarding

B.

Firmware updates

C.

IP filtering

D.

Content filtering

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Question # 169

A bank would like to enhance building security in order to prevent vehicles from driving into the building while also maintaining easy access for customers. Which of the following BEST addresses this need?

A.

Guards

B.

Bollards

C.

Motion sensors

D.

Access control vestibule

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Question # 170

A developer is creating a shell script to automate basic tasks in Linux. Which of the following file types are supported by default?

A.

.py

B.

.js

C.

.vbs

D.

.sh

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Question # 171

A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

A.

Avoid distractions

B.

Deal appropriately with customer's confidential material .

C.

Adhere to user privacy policy

D.

Set and meet timelines

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Question # 172

A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully. The user contacts a help desk technician to report the issue. Which of the following should the technician confirm NEXT as part of the troubleshooting process?

A.

If airplane mode is enabled

B.

If Bluetooth is disabled

C.

If NFC is enabled

D.

If WiFi is enabled

E.

If location services are disabled

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Question # 173

A user connected a laptop to a wireless network and was tricked into providing login credentials for a website. Which of the following threats was used to carry out the attack?

A.

Zero day

B.

Vishing

C.

DDoS

D.

Evil twin

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Question # 174

A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore. Which of the following would BEST accomplish this task?

A.

Differential backup

B.

Off-site backup

C.

Incremental backup

D.

Full backup

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Question # 175

A company would like to implement multifactor authentication for all employees at a minimal cost. Which of the following best meets the company's requirements?

A.

Biometrics

B.

Soft token

C.

Access control lists

D.

Smart card

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Question # 176

An Internet cafe has several computers available for public use. Recently, users have reported the computers are much slower than they were the previous week. A technician finds the CPU is at 100% utilization, and antivirus scans report no current infection. Which of the following is MOST likely causing the issue?

A.

Spyware is redirecting browser searches.

B.

A cryptominer is verifying transactions.

C.

Files were damaged from a cleaned virus infection.

D.

A keylogger is capturing user passwords.

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Question # 177

A technician sees a file that is requesting payment to a cryptocurrency address. Which of the following should the technician do first?

A.

Quarantine the computer.

B.

Disable System Restore.

C.

Update the antivirus software definitions.

D.

Boot to safe mode.

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Question # 178

An administrator is designing and implementing a server backup system that minimizes the capacity of storage used. Which of the following is the BEST backup approach to use in conjunction with synthetic full backups?

A.

Differential

B.

Open file

C.

Archive

D.

Incremental

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Question # 179

Windows updates need to be performed on a department's servers. Which of the following methods should be used to connect to the server?

A.

FIP

B.

MSRA

C.

RDP

D.

VPN

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Question # 180

A system drive is nearly full, and a technician needs lo tree up some space. Which of the following tools should the technician use?

A.

Disk Cleanup

B.

Resource Monitor

C.

Disk Defragment

D.

Disk Management

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Question # 181

A desktop technician has received reports that a user's PC is slow to load programs and saved files. The technician investigates and discovers an older HDD with adequate free space. Which of the following should the technician use to alleviate the issue first?

A.

Disk Management

B.

Disk Defragment

C.

Disk Cleanup

D.

Device Manager

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Question # 182

A systems administrator is configuring centralized desktop management for computers on a domain. The management team has decided that all users' workstations should have the same network drives, printers, and configurations. Which of the following should the administrator use to accomplish this task?

A.

Network and Sharing Center

B.

net use

C.

User Accounts

D.

regedit

E.

Group Policy

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Question # 183

A technician is concerned about a large increase in the number of whaling attacks happening in the industry. The technician wants to limit the company's risk to avoid any issues. Which of the following items should the technician implement?

A.

Screened subnet

B.

Firewall

C.

Anti-phishing training

D.

Antivirus

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Question # 184

A remote user is having issues accessing an online share. Which of the following tools would MOST likely be used to troubleshoot the Issue?

A.

Screen-sharing software

B.

Secure shell

C.

Virtual private network

D.

File transfer software

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Question # 185

Which of the following is an advantage of using WPA2 instead of WPA3?

A.

Connection security

B.

Encryption key length

C.

Device compatibility

D.

Offline decryption resistance

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Question # 186

A developer receives the following error while trying to install virtualization software on a workstation:

VTx not supported by system

Which of the following upgrades will MOST likely fix the issue?

A.

Processor

B.

Hard drive

C.

Memory

D.

Video card

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Question # 187

Which of the following Is a package management utility for PCs that are running the Linux operating system?

A.

chmod

B.

yum

C.

man

D.

grep

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Question # 188

Which of the following filesystem types does macOS use?

A.

ext4

B.

exFAT

C.

NTFS

D.

APFS

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Question # 189

A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities is the best choice for accessing the necessary configuration to complete this goal?

A.

Security and Maintenance

B.

Network and Sharing Center

C.

Windows Defender Firewall

D.

Internet Options

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Question # 190

A Windows administrator is creating user profiles that will include home directories and network printers for several new users. Which of the following is the most efficient way for the technician to complete this task?

A.

Access control

B.

Authentication application

C.

Group Policy

D.

Folder redirection

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Question # 191

A company recently experienced a security incident in which a USB drive containing malicious software was able to covertly install malware on a workstation. Which of the following actions should be taken to prevent this incident from happening again? (Select two).

A.

Install a host-based IDS.

B.

Restrict log-in times.

C.

Enable a BIOS password.

D.

Update the password complexity.

E.

Disable AutoRun.

F.

Update the antivirus definitions.

G.

Restrict user permissions.

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Question # 192

During an enterprise rollout of a new application, a technician needs to validate compliance with an application's EULA while also reducing the number of licenses to manage. Which of the following licenses would best accomplish this goal?

A.

Personal use license

B.

Corporate use license

C.

Open-source license

D.

Non-expiring license

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Question # 193

A systems administrator is experiencing Issues connecting from a laptop to the corporate network using PKI. Which to the following tools can the systems administrator use to help remediate the issue?

A.

certmgr.msc

B.

msconfig.exe

C.

lusrmgr.msc

D.

perfmon.msc

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Question # 194

A user called the help desk lo report an Issue with the internet connection speed on a laptop. The technician thinks that background services may be using extra bandwidth. Which of the following tools should the technician use to investigate connections on the laptop?

A.

nslookup

B.

net use

C.

netstat

D.

net user

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Question # 195

A technician has been tasked with troubleshooting audiovisual issues in a conference room. The meeting presenters are unable to play a video with sound. The following error is received:

The Audio Driver is not running.

Which of the following will MOST likely resolve the issue?

A.

compmgmt.msc

B.

regedit.exe

C.

explorer.exe

D.

taskmgt.exe

E.

gpmc.msc

F.

services.msc

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Question # 196

During a network outage, a technician discovers a new network switch that was not listed in the support documentation. The switch was installed during a recent change window when a new office was added to the environment. Which of the following would most likely prevent this type of mismatch after next month's change window?

A.

Performing annual network topology reviews

B.

Requiring all network changes include updating the network diagrams

C.

Allowing network changes once per year

D.

Routinely backing up switch configuration files

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Question # 197

A company recently outsourced its night-shift cleaning service. A technician is concerned about having unsupervised contractors in the building. Which of the following security measures can be used to prevent the computers from being accessed? (Select two).

A.

Implementing data-at-rest encryption

B.

Disabling AutoRun

C.

Restricting user permissions

D.

Restricting log-in times

E.

Enabling a screen lock

F.

Disabling local administrator accounts

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Question # 198

A technician is installing RAM in a new workstation and needs to protect against electrostatic discharge. Which of the following will best resolve this concern?

A.

Battery backup

B.

Thermal paste

C.

ESD strap

D.

Consistent power

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Question # 199

A hard drive that previously contained PI I needs to be repurposed for a public access workstation. Which of the following data destruction methods should a technician use to ensure data is completely removed from the hard drive?

A.

Shredding

B.

Degaussing

C.

Low-level formatting

D.

Recycling

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Question # 200

A technician received a call from a user who clicked on a web advertisement Now. every time the user moves the mouse, a pop-up display across the monitor. Which of the following procedures should the technician perform?

A.

Boot into safe mode.

B.

Perform a malware scan.

C.

Restart the machine.

D.

Reinstall the browser

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Question # 201

A technician needs to update the software on several hundred Mac laptops. Which of the following is the best method to complete the task?

A.

SSH

B.

MDM

C.

RDP

D.

SFTP

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Question # 202

A technician is following the ticketing system’s best practices when handling user support requests. Which of the following should the technician do first when responding to a user support request that contains insufficient information?

A.

Ask the user for clarification.

B.

Keep the user updated on the progress.

C.

Document the root cause.

D.

Follow the system’s escalation process.

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Question # 203

A user reports being unable to access a sports team's website on an office computer. The administrator tells the user this blocked access is intentional and based on company guidelines. Which of the following is the administrator referring to?

A.

NDA

B.

AUP

C.

VPN

D.

SOP

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Question # 204

A user's computer is running slower than usual and takes a long time to start up. Which of the following tools should the technician use first to investigate the issue?

A.

Action Center

B.

Task Manager

C.

Resource Monitor

D.

Security Configuration Wizard

E.

Event Viewer

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Question # 205

A technician is setting up a new PC in a SOHO. Which of the following should the technician most likely configure on the PC?

A.

VDI

B.

Mapped drives

C.

Wireless WAN

D.

Domain

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Question # 206

A customer service representative is unable to send jobs to a printer at a remote branch office. However, the representative can print successfully to a local network printer. Which of the following commands should a technician use to view the path of the network traffic from the PC?

A.

netstat

B.

ping

C.

format

D.

tracert

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Question # 207

An employee has been using the same password for multiple applications and websites for the past several years. Which of the following would be best to prevent security issues?

A.

Configuring firewall settings

B.

Implementing expiration policies

C.

Defining complexity requirements

D.

Updating antivirus definitions

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Question # 208

A technician wants to securely dispose of storage drives. Which of the following is the best way to eliminate data on SSDs?

A.

Degaussing

B.

Shredding

C.

Erasing

D.

Drilling

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Question # 209

Which of the following commands lists running processes in Linux?

A.

top

B.

apt-get

C.

Is

D.

cat

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Question # 210

A technician is troubleshooting a user’s PC that is displaying pop-up windows, which are advertising free software downloads. When the technician tries to open a document, the system displays an error message that reads: Not enough memory to perform this operation. Which of the following should be the technician's next step to resolve this issue?

A.

Install antispyware

B.

Reimage the system

C.

Disable the pop-up blocker

D.

Upgrade the browser

E.

Install antivirus software

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Question # 211

Which of the following languages is used for scripting the creation of Active Directory accounts?

A.

Bash

B.

Structured Query Language

C.

Hypertext Preprocessor

D.

PowerShell

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Question # 212

Which of the following environmental controls is most important to maintain the safety of a data center?

A.

Temperature control

B.

Humidity control

C.

Fire suppression control

D.

Power managementcontrol

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Question # 213

Which of the following operating systems was the app file type designed to run under as an application file bundle?

A.

macOS

B.

Chrome

C.

Windows

D.

Linux

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Question # 214

Multiple users routinely record log-in information in readily accessible areas. Which of the following is the best way to mitigate this issue?

A.

Trusted sources

B.

Valid certificates

C.

User training

D.

Password manager

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Question # 215

A user's Windows desktop has low disk space. A technician thinks some upgrade files were never removed. Which of the following tools should the technician use to correct the issue?

A.

devmgmt.msc

B.

cleanmgr.exe

C.

dfrgui.exe

D.

diskmgmt.mac

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Question # 216

A user received an alert from a Windows computer indicating low storage space. Which of the following will best resolve this issue?

A.

Reviewing System Information

B.

Running Disk Cleanup

C.

Editing the Registry

D.

Checking the Performance Monitor

E.

Increasing the memory

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Question # 217

An organization wants to deploy a customizable operating system. Which of the following should the organization choose?

A.

Windows 10

B.

macOS

C.

Linux

D.

Chrome OS

E.

iOS

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Question # 218

A technician needs to strengthen security controls against brute-force attacks. Which of the following options best meets this requirement?

A.

Multifactor authentication

B.

Encryption

C.

Increased password complexity

D.

Secure password vault

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Question # 219

A technician needs to configure a computer for a user to work from home so the user can still securely access the user’s shared files and corporate email. Which of the following tools would best accomplish this task*?

A.

MSRA

B.

FTP

C.

RMM

D.

VPN

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Question # 220

A customer, whose smartphone's screen was recently repaired, reports that the device has no internet access through Wi-Fi. The device shows that it is connected to Wi-Fi, has an address of 192.168.1.42. and has no subnet mask. Which of the following should the technician check next?

A.

Internal antenna connections

B.

Static IP settings

C.

Airplane mode

D.

Digitizer calibration

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Question # 221

A technician needs to upgrade a legacy system running on a 32-bit OS with new applications that can work both on a 32-bit and a 64-bit system. The legacy system is critically important to the organization. The IT manager cautions that the new applications must not have a detrimental effect on company finances. Which of the following impacts is the IT manager most concerned with?

A.

Device

B.

Business

C.

Network

D.

Operation

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Question # 222

A user accidentally installed the incorrect word processing application on an iMac. Which of the following would allow the user to uninstall the incorrect application?

A.

Move the application to the desktop and press delete

B.

Identify the application in Finder and drag it to the trash can.

C.

Use Spotlight to search for the application, and then run the application.

D.

Use Time Machine to go back to the date before the installation.

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Question # 223

Which of the following best describes a rollback plan?

A.

A developer configures a process to return to the starting state upon completion.

B.

A user asks to remove an unneeded fileshare.

C.

An administrator applies new settings to a computer after the previous settings failed.

D.

A technician reverts the system to a previous state following a failed upgrade.

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Question # 224

A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network. Which of the following should the company set up to accomplish this task?

A.

Security groups

B.

Folder redirection

C.

Organizational unit structure

D.

Access control list

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Question # 225

A technician is troubleshooting a Windows system that is having issues with the OS loading at startup. Which of the following should the technician do to diagnose the issue?

A.

Enable boot logging on the system.

B.

Launch the last known-good configuration.

C.

Check the system resource usage in Task Manager.

D.

Run the sfc /scannow command.

E.

Use the Event Viewer to open the application log

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Question # 226

A technician needs to recommend a way to keep company devices for field and home-based staff up to date. The users live in various places across the country and the company has several national offices that staff can go to for technical support Which of the following methods is most appropriate for the users?

A.

Make office attendance mandatory for one day per week so that updates can be installed.

B.

Ask users to ensure that they run updates on devices and reboot computers on a regular basis.

C.

Push updates out via VPN on a weekly basis in a staggered manner so that the network is not affected.

D.

Configure cloud-based endpoint management software to automatically manage computer updates.

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Question # 227

Which of the following features can be used to ensure a user can access multiple versions of files?

A.

Multiple desktops

B.

Remote Disc

C.

Time Machine

D.

FileVault

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Question # 228

A customer calls the help desk asking for instructions on how to modify desktop wallpaper. Which of the following Windows 10 settings should the technician recommend?

A.

Personalization

B.

Apps

C.

Updates

D.

Display

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Question # 229

A technician is setting up a newly built computer. Which of the following is the fastest way for the technician to install Windows 10?

A.

Factory reset

B.

System Restore

C.

In-place upgrade

D.

Unattended installation

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Question # 230

Which of the following protects a mobile device against unwanted access when it is left unattended?

A.

PIN code

B.

OS updates

C.

Antivirus software

D.

BYOD policy

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Question # 231

Users access files in the department share. When a user creates a new subfolder, only that user can access the folder and Its files. Which of the following will MOST likely allow all users to access the new folders?

A.

Assigning share permissions

B.

Enabling inheritance

C.

Requiring multifactor authentication

D.

Removing archive attribute

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Question # 232

A user connected a smartphone to a coffee shop's public Wi-Fi and noticed the smartphone started sending unusual SMS messages and registering strange network activity A technician thinks a virus or other malware has infected the device. Which of the following should the technician suggest the user do to best address these security and privacy concerns? (Select two).

A.

Disable Wi-Fi autoconnect.

B.

Stay offline when in public places.

C.

Uninstall all recently installed applications.

D.

Schedule an antivirus scan.

E.

Reboot the device

F.

Update the OS

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Question # 233

A technician needs to establish a remote access session with a user who has a Windows workstation. The session must allow for simultaneous viewing of the workstation by both the user and technician. Which of the following remote access technologies should be used?

A.

RDP

B.

VPN

C.

SSH

D.

MSRA

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Question # 234

The courts determined that a cybercrimes case could no longer be prosecuted due to the agency's handling of evidence. Which of the following was MOST likely violated during the investigation?

A.

Open-source software

B.

EULA

C.

Chain of custody

D.

AUP

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Question # 235

A malicious file was executed automatically when a flash drive was plugged in. Which of the following features would prevent this type of incident?

A.

Disabling UAC

B.

Restricting local administrators

C.

Enabling UPnP

D.

Turning off AutoPlay

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Question # 236

The battery life on an employee's new phone seems to be drastically less than expected, and the screen stays on for a very long time after the employee sets the phone down. Which of the following should the technician check first to troubleshoot this issue? (Select two).

A.

Screen resolution

B.

Screen zoom

C.

Screen timeout

D.

Screen brightness

E.

Screen damage

F.

Screen motion smoothness

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Question # 237

A technician is troubleshooting a PC that is unable to perform DNS lookups. Utilizing the following firewall output:

Protocol/PortActionDirection

1 AllowOut

445 BlockOut

53 BlockOut

123 BlockOut

80 BlockOut

Which of the following ports should be opened to allow for DNS recursion?

A.

1

B.

53

C.

80

D.

123

E.

445

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Question # 238

A user reports that an Android mobile device takes a long time to boot, and all applications crash when launched. The user installed the applications from a third-party website. Which of the following steps should the technician complete to diagnose the issue?

A.

Scan the system for malware.

B.

Clear the web browser cache.

C.

Enroll the device in an MDM system.

D.

Confirm the compatibility of the applications with the OS.

Full Access
Question # 239

A technician is setting up a printer on a Linux workstation. Which of the following commands should the technician use to set the default printer?

A.

ipr

B.

Ispool

C.

Ipstat

D.

Ipoptions

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Question # 240

An administrator needs to select a method to dispose of SSDs containing sensitive data. Which of the following are the most appropriate methods? (Select two).

A.

Degauss

B.

Delete

C.

Incinerate

D.

Recycle

E.

Format

F.

Shred

Full Access
Question # 241

Which of the following is used to generate passcodes necessary to access applications or systems that require an extra layer of security?

A.

Authenticator application

B.

Access control lists

C.

Biometrics

D.

Smart card readers

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Question # 242

A technician is setting up a network printer for a customer who has a SOHO router. The technician wants to make sure the printer stays connected in the future and is available on all the computers in the house. Which of the following should the technician configure on the printer?

A.

DNS settings

B.

Static IP

C.

WWAN

D.

Meteredconnection

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Question # 243

When a user attempts to open an email using a company-issued smartphone, the user receives a message stating the email is encrypted and cannot be opened. The user forwards the email to a personal account and receives the same message. The user then contacts the IT department for assistance. The technician instructs the user to contact the sender to exchange information in order to decode the message. Which of the following will the user receive from the sender?

A.

Keys

B.

Token

C.

Password

D.

RootCA

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Question # 244

A technician is doing a bare-metal installation of the Windows 10 operating system. Which of the following prerequisites must be in place before the technician can start the installation process?

A.

Internet connection

B.

Product key

C.

Sufficient storage space

D.

UEFI firmware

E.

Legacy BIOS

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