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1z0-1064-22 Questions and Answers

Question # 1

Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?


You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.


You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom “OpenTroubleTickets” of the Account object.


You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5


You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

Question # 2

Milestones are not getting applied to service requests in the customer environment.

Identify three causes.


The scheduledprocess has not been set up.


The Starts When criteria of the milestones is not True.


No default coverages are set up.


Entitlement rules are not valid for the service request.

Question # 3

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.

Which are two reasonsfor this behavior?


You have not enabled the Computer Telephony Integration (CTI) service.


The only toolbar enabled is the default one, and you must configure at least two.


You did not enable the vertical toolbar which is required, while the horizontal is optional.


The signed-in user does not have the appropriate access privileges to a toolbar.


You entered a toolbar height that is not more than 70 pixels.

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