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Community-Cloud-Consultant - Salesforce Certified Community Cloud Consultant(SP23)

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Community-Cloud-Consultant Questions and Answers

Question # 1

A coffee Company has created a Knowledge Base around its products and their usage. Prospective customers need to search for products and view community discussions. Current customers should be able toregister and discuss the products they purchased. The coffee company will use the Asset object to track registered products.

How should the coffee company's administrator meet these requirements?

A.

Create a public community for the Knowledge Base, and letcurrent customers sign in to register products

B.

Create a private community for the Knowledge Base, and let all customers register themselves

C.

Create a public community for the Knowledge Base, and let current customers register products

D.

Create a public community for the Knowledge Base, and let current customers register products in private community

Question # 2

Northern Trail Outfitters is launching a Community with the following requirements: • Branding requirement is limited to the company logo. • Community should be available on desktop. Mobile responsive is not needed. • Community users should have access to reports and dashboards. • Community users should be able to view their invoices, which are saved as external objects in Salesforce. Which template should the Salesforce Admin use to build this Community?

A.

Salesforce Tabs + Visualforce Template

B.

Aloha Template

C.

Kokua Template

D.

Napili Template

Question # 3

Universal Containers is building a Community to drive channel sales. They have 2,000 partner accounts. The high-level capabilities for their partners are as follows:

- Partner usersshould NOT be able to access accounts and cases that they do NOT have access to.

- A Partner user must be able to create cases for all accounts in their account hierarchy irrespective if they are parent of child account.

- Partner users must be able to collaborate within the private groups they are members of.

What are two ways the Salesforce Admin should fulfill these requirements? Choose 2 answers.

A.

Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object.

B.

Set External User Organisation Wide Defaults to Private on the Account and Case Object.

C.

Configure an Owner-based Sharing Rule on the Account and Case Object.

D.

Develop an Apex Managed Sharing Rule on the Account and Case Object.

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