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500-052 - Deploying Cisco Unified Contact Center Express

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Cisco 500-052 Questions Answers

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500-052 Questions and Answers

Question # 1

Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco

Unified CCX deployment configuration? (Choose three.)

A.

number of silent-monitoring and remote-monitoring sessions

B.

bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment

C.

number of historical reporting sessions

D.

bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX

E.

number of ASR and TTS ports

F.

bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment

Question # 2

A customer purchases 200 Cisco Unified Center Express Premium agent seats in order to run a 30-port

outbound IVR campaign, which two addition items must the customer purchase?

A.

a router

B.

a gateway

C.

30 outbound IVR ports

D.

30 agent seats

E.

15 agent seats

Question # 3

Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)

A.

Write Document

B.

Place Call

C.

Send HTTP Response

D.

Cache Document

E.

Create URL Document

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